Help a neewbie

[kazanne]

Hope someone can help,I was using my PC ok yesterday but was having trouble downloading 'Flash'so I did a system restore which seemd ok,then a windows update installed,I now find i cannot access windows at all ,all i get is the loading bar!! I left it on overnight & it was still loading this morning,I have inserted the vista disc but that isn't running either,I also tried to start in safe mode but this just seemed to be stuck also,Can i solve this problem myself or is it as job for an expert?Would appreciate any help;)

[Guest Wolfeymole]

Hi Kazanne

 

Welcome to FPCH

 

What make and model is your pc and do you know if you have a Recovery partition on the hard drive?

[kazanne]

Hi there,thanks for the quick response,I don't think I will be of much help with this but all i know of the PC is it was built up for me,but on the case it has AMD

64

AthlonX2

it has a couple of numbers on it,would they be of any help?sorry I am not much of a PC wizz,lol.

[Guest Wolfeymole]

Do you have any items in your Program list that says PC Help and Tools or anything along that line?

[kazanne]

Do you have any items in your Program list that says PC Help and Tools or anything along that line?

 

 

I guess I would have,I just cannot log into my windows to have a look,I am using a second PC to try & solve it,I have all the usual Windows accessories,restore,disk cleaner ,system tools etc.

[Guest Wolfeymole]

Did you make any Recovery disks at any stage Kazanne?

[kazanne]

No I didn't,Is that bad news?Oh dear

[Guest Wolfeymole]

Mmmm

 

What EXACTLY does it say on the Vista disk you have Kazanne?

[Tootech]

When you start your computer, and press the F8 key so that the Safe Mode options are available, can you see an option called:

 

"Last Known Good Configuration - Your Most Recent Settings That Worked"

 

If so, select it and if you are lucky Windows will start.

[kazanne]

When you start your computer, and press the F8 key so that the Safe Mode options are available, can you see an option called:

 

"Last Known Good Configuration - Your Most Recent Settings That Worked"

 

If so, select it and if you are lucky Windows will start.

 

 

 

I have tried that Tootech,I DO get to the loading bar,but it just keeps loading & nothing else!!:(

[kazanne]

Mmmm

 

What EXACTLY does it say on the Vista disk you have Kazanne?

 

 

My disc just says Windows Vista Home basic

This disc contains 32-bit software only,on the box it says OEM System builder pack and there is a serial number etc.:(

[Guest Wolfeymole]

Please bear with us while TooTech and I debate this problem Kazanne.

[kazanne]

Thankyou both for your help

[Tootech]

Hi kazanne,

 

The disc you have I believe is a standard Vista disc, that means you can use the recovery & repair options it has built in.

 

You will have to put the disc in your drive, and boot your computer. Hopefully it will boot straight from the DVD, not your hard drive (if not, come back for more info).

 

Have a look here Vista & the Recovery Console - Ecademy

 

The article talks you through the Vista DVD startup process - it's probably a good idea to print it out, or have it next to you on another PC while you work.

 

When you get it going, it is option 2 that you want - System Restore, follow the instructions to restore you PC to a point you know worked.

 

Let us know how you get on.

[kazanne]

Hi TooTech,have tried booting it up with the disc in,it just comes up with 'windows error recovery'and I'm not sure where to go from there,I will also take a look at the link you sent,thanks so much

[Guest Wolfeymole]

Do you know how to change the settings in the bios to boot from the cd?

 

Read this and it will give you detailed instructions how to do so.

 

Windows Vista Ultimate - System Restore from CD or DVD

[kazanne]

OMG,I have been into bios & enabled the dvd rom drive,it is now reading the installation disc & is now doing the repair,thankyou so much guys,hopefully this will not take too long & it will be up & running again,I wouldn't have been able to do that without you,so thanks so much.

[Guest Wolfeymole]

Good to hear Kazanne

 

Let us know how you go on please. :)

[kazanne]

ok now it's gone through the repair stage it is now checking files,but seems to have stopped on this one.

!!0xco190036!! 4798/87511(license.rtf)

[Tootech]

Did you do a Repair or System Restore?

 

If you didn't try System Restore, can you reboot to the DVD, and run it, restore to a point before the problems started.

[kazanne]

Did you do a Repair or System Restore?

 

If you didn't try System Restore, can you reboot to the DVD, and run it, restore to a point before the problems started.

 

 

Restore failed due to an unspecified error,the file cannot be opened transactionally because it's identity depends on the outcome of an unresolved transaction ( 0x80071AA7),so I seem to still have a problem.;)

[kazanne]

Would it pay me to just reinstall windows Vista from my disc?

[Guest Wolfeymole]

Have a read of this Kazanne

 

The update is not installed successfully, you receive a message, and the computer restarts when you try to install an update in Windows Vista

[kazanne]

I did have a lot of the updates not installing,so much so I didn't bother installing them for a while,as for the system restore the only option I got was the date the update was installed!! maybe that is why the resore failed,however I will carry on trying some of the links you have sent,thankyou for your patience

[kazanne]

I have switched PC off overnight,this morning I still cannot get past the !! 0xc0190036 !!4798/87511 (license,rtf) message, would it hurt if I just install the windows Vista again ?