Guest leerephan Posted September 22, 2007 Posted September 22, 2007 I have Windows XP/SP2, Internet Explorer 6.0. My download time when accessing certain websites takes too long, and some pages or websites I cannot access at all. I thought I had a powerful computer, but evidentally that is not the case (I think). I know how to check for spyware, defrag, dump temp files, etc... my computer is fine. Is there anyone out there that can look at my computer stats that I will email and tell me what is wrong, or perhaps I need to upgrade to 'whatever' to stop this irritating experience? I would so appreciate some help.
Guest Zilbandy Posted September 22, 2007 Posted September 22, 2007 Re: Slow Downloads On Fri, 21 Sep 2007 19:18:00 -0700, leerephan <leerephan@discussions.microsoft.com> wrote: >Is there anyone out there that can >look at my computer stats that I will email and tell me what is wrong, or >perhaps I need to upgrade to 'whatever' to stop this irritating experience? >I would so appreciate some help. Do you have a broadband internet connection, or are you using a dial up connection? If you are on dial up, that's most likely the problem. -- Zilbandy
Guest leerephan Posted September 22, 2007 Posted September 22, 2007 Re: Slow Downloads Thank you for your reply. However, I do have a cable connection with High Speed. Lee "Zilbandy" wrote: > On Fri, 21 Sep 2007 19:18:00 -0700, leerephan > <leerephan@discussions.microsoft.com> wrote: > > >Is there anyone out there that can > >look at my computer stats that I will email and tell me what is wrong, or > >perhaps I need to upgrade to 'whatever' to stop this irritating experience? > >I would so appreciate some help. > > Do you have a broadband internet connection, or are you using a dial > up connection? If you are on dial up, that's most likely the problem. > > -- > Zilbandy >
Guest Uncle Grumpy Posted September 22, 2007 Posted September 22, 2007 Re: Slow Downloads On Sep 21, 10:44 pm, leerephan <leerep...@discussions.microsoft.com> wrote: > Thank you for your reply. However, I do have a cable connection with High > Speed. NOT from the sounds of it.
Guest leerephan Posted September 22, 2007 Posted September 22, 2007 Re: Slow Downloads Thank you for your reply, however, your sarcasm is not helpful. Lee "Uncle Grumpy" wrote: > On Sep 21, 10:44 pm, leerephan <leerep...@discussions.microsoft.com> > wrote: > > > Thank you for your reply. However, I do have a cable connection with High > > Speed. > > NOT from the sounds of it. > >
Guest Patrick Keenan Posted September 22, 2007 Posted September 22, 2007 Re: Slow Downloads "leerephan" <leerephan@discussions.microsoft.com> wrote in message news:192D1B80-3267-46DC-83F7-9E13E5A162BD@microsoft.com... >I have Windows XP/SP2, Internet Explorer 6.0. My download time when > accessing certain websites takes too long, and some pages or websites I > cannot access at all. I thought I had a powerful computer, but evidentally > that is not the case (I think). I know how to check for spyware, defrag, > dump > temp files, etc... my computer is fine. Is there anyone out there that can > look at my computer stats that I will email and tell me what is wrong, or > perhaps I need to upgrade to 'whatever' to stop this irritating > experience? > I would so appreciate some help. Go to the speed tests at http://www.dlsreports.com and see what your connection speed really is. That is a likely place to start. HTH -pk
Guest WaIIy Posted September 22, 2007 Posted September 22, 2007 Re: Slow Downloads On Sat, 22 Sep 2007 01:03:37 -0400, "Patrick Keenan" <test@dev.null> wrote: >"leerephan" <leerephan@discussions.microsoft.com> wrote in message >news:192D1B80-3267-46DC-83F7-9E13E5A162BD@microsoft.com... >>I have Windows XP/SP2, Internet Explorer 6.0. My download time when >> accessing certain websites takes too long, and some pages or websites I >> cannot access at all. I thought I had a powerful computer, but evidentally >> that is not the case (I think). I know how to check for spyware, defrag, >> dump >> temp files, etc... my computer is fine. Is there anyone out there that can >> look at my computer stats that I will email and tell me what is wrong, or >> perhaps I need to upgrade to 'whatever' to stop this irritating >> experience? >> I would so appreciate some help. > >Go to the speed tests at http://www.dlsreports.com and see what your connection >speed really is. That is a likely place to start. You might like this one better..... http://www.speedtest.net/
Guest leerephan Posted September 22, 2007 Posted September 22, 2007 Re: Slow Downloads So is your general feeling that it is my speed connection and not my computer configuration? Lee "WaIIy" wrote: > On Sat, 22 Sep 2007 01:03:37 -0400, "Patrick Keenan" <test@dev.null> > wrote: > > >"leerephan" <leerephan@discussions.microsoft.com> wrote in message > >news:192D1B80-3267-46DC-83F7-9E13E5A162BD@microsoft.com... > >>I have Windows XP/SP2, Internet Explorer 6.0. My download time when > >> accessing certain websites takes too long, and some pages or websites I > >> cannot access at all. I thought I had a powerful computer, but evidentally > >> that is not the case (I think). I know how to check for spyware, defrag, > >> dump > >> temp files, etc... my computer is fine. Is there anyone out there that can > >> look at my computer stats that I will email and tell me what is wrong, or > >> perhaps I need to upgrade to 'whatever' to stop this irritating > >> experience? > >> I would so appreciate some help. > > > >Go to the speed tests at http://www.dlsreports.com and see what your connection > >speed really is. That is a likely place to start. > > > You might like this one better..... > > http://www.speedtest.net/ >
Guest J. Y. Posted September 22, 2007 Posted September 22, 2007 Re: Slow Downloads >So is your general feeling that it is my speed connection and not my computer >configuration? >Lee =============================== That's the feeling until you get some answers about your line speed. What speed are you supposed to get on your connection? Jack --
Guest leerephan Posted September 23, 2007 Posted September 23, 2007 Re: Slow Downloads Cox Cable says: downstream speed is 11500 Kbps and upstream speed is 1150 Kbps. My test says: 3592 kb/s download and 1022 kb/s So, who is right? "J. Y." wrote: > > >So is your general feeling that it is my speed connection and not my computer > >configuration? > >Lee > =============================== > > That's the feeling until you get some answers about your line speed. > > What speed are you supposed to get on your connection? > > Jack > > -- >
Guest Daave Posted September 23, 2007 Posted September 23, 2007 Re: Slow Downloads Your test results are probably accurate. You can also run several more tests from different sources to make sure. It seems like you have two issues. Your downstream speed is fast, but it is also significantly lower than what Cox Cable has advertised. You can either try the tweaks listed at http://www.dslreports.com/tools or contact Customer Support. The other issue is what you mentioned in your first post: > My download time when accessing certain websites takes too long, > and some pages or websites I cannot access at all. This suggests your problem is not with download speed, but rather a general connectivity problem. Which Web sites are you having difficulty with? It's possible the problem is on their end. Or perhaps there's some issue on your end. Have you tried using another browser? I would recommend experimenting with Off By One: http://offbyone.com/offbyone/ There's always Firefox or Opera: http://www.mozilla.com/en-US/firefox/ http://www.opera.com/ If your problem is only with IE, then you know what you need to fix. What method do you use to clean out Internet cache files? Have you rebooted your PC? leerephan wrote: > Cox Cable says: downstream speed is 11500 Kbps and upstream speed is > 1150 Kbps. > My test says: 3592 kb/s download and 1022 kb/s > > So, who is right? > > "J. Y." wrote: > >> >>> So is your general feeling that it is my speed connection and not >>> my computer configuration? >>> Lee >> =============================== >> >> That's the feeling until you get some answers about your line speed. >> >> What speed are you supposed to get on your connection? >> >> Jack >> >> --
Guest leerephan Posted September 23, 2007 Posted September 23, 2007 Re: Slow Downloads Daave - I went to the Cox link you provided and followed the directions to tweak my computer. I'll see if that helps. I'm not comfortable switching from IE to another browser. Just not familiar with them, and would prefer not to go that route. I've crashed my computer many times over the years by messing around trying this and that, so now I'm nervous about hitting the wrong button, etc.. I've tried customer support for Cox. They keep sending me the same email with the same suggestions; 'round and 'round we go with no concrete help. I was even told that it was probably the wiring in my apartment. When I compare the computer I use at work and my home computer, there is NO comparison. The one at work is lightening fast. Mine at home, I enter hourglass hell. You asked what sites I am having issues with -- I use online banking. Sometimes Bank of America's website takes a long time to load. Or, Slate website. I cannot access them at all. I contacted them several times, but no reply ever came back. It's the same ole message about page cannot be found, or some such thing. To answer your question about how do I clean out the cache files; I hope that means temp files. I have gone to 'start' and have entered *tmp and then deleted whatever was there. I have also gone through Control panel, Interent Options, and deleted temp files from there. I don't always trash the cookies as then it seems I must collect them all again to access the normal pages I look at everyday such as my homepage MSN, New York Post, Google news, etc. I downloaded the 'google web accelerator' hoping it would help. Sometimes it seems to and then other times I have to shut it off as it apparently interfers with the downloading process. Sorry to be so long-winded here, but I do not know how to make this more brief. I appreciate your kind attention in wanting to help. Could I perhaps impose upon you to email my work computer stats vs. my home computer stats and get your opinion? Lee _______________________________ "Daave" wrote: Your test results are probably accurate. You can also run several more tests from different sources to make sure. It seems like you have two issues. Your downstream speed is fast, but it is also significantly lower than what Cox Cable has advertised. You can either try the tweaks listed at http://www.dslreports.com/tools or contact Customer Support. The other issue is what you mentioned in your first post: My download time when accessing certain websites takes too long, and some pages or websites I cannot access at all. This suggests your problem is not with download speed, but rather a general connectivity problem. Which Web sites are you having difficulty with? It's possible the problem is on their end. Or perhaps there's some issue on your end. Have you tried using another browser? I would recommend experimenting with Off By One: http://offbyone.com/offbyone/ There's always Firefox or Opera: http://www.mozilla.com/en-US/firefox/ http://www.opera.com/ If your problem is only with IE, then you know what you need to fix. What method do you use to clean out Internet cache files? Have you rebooted your PC? > > leerephan wrote: > > Cox Cable says: downstream speed is 11500 Kbps and upstream speed is > > 1150 Kbps. > > My test says: 3592 kb/s download and 1022 kb/s > > > > So, who is right? > > > > "J. Y." wrote: > > > >> > >>> So is your general feeling that it is my speed connection and not > >>> my computer configuration? > >>> Lee > >> =============================== > >> > >> That's the feeling until you get some answers about your line speed. > >> > >> What speed are you supposed to get on your connection? > >> > >> Jack > >> > >> -- > > > >
Guest J. Y. Posted September 23, 2007 Posted September 23, 2007 Re: Slow Downloads On Sat, 22 Sep 2007 23:50:01 -0700, leerephan <leerephan@discussions.microsoft.com> wrote: >Cox Cable says: downstream speed is 11500 Kbps and upstream speed is 1150 >Kbps. >My test says: 3592 kb/s download and 1022 kb/s >So, who is right? ==================== I would contact Cox and tell them that you appear to have a serious problem. Give them the statistics above. They should be willing to help solve the problem. Jack --
Guest Daave Posted September 23, 2007 Posted September 23, 2007 Re: Slow Downloads Comments inline, Lee. leerephan wrote: > Daave - I went to the Cox link you provided and followed the > directions to tweak my computer. The link I provided was for Broadband Reports, not Cox. What is your current download speed? For now, based on what you wrote below, it is not really the most pressing issue. But once you resolve the other problem, you could always address your download speed. > I'll see if that helps. I'm not > comfortable switching from IE to another browser. Just not familiar > with them, and would prefer not to go that route. If you're not going to try our suggestions, then I'm not sure how much help you'll wind up getting! Off By One is a tiny, standalone browser; it can even fit on a floppy. I'm sure it wouldn't cause any confusion for you. Using another browser is a quick way to determine if your issue is limited to IE or not. If it's limited to IE, then we know what needs to be addressed next. If it's not, that's useful information, too. > I've crashed my > computer many times over the years by messing around trying this and > that, so now I'm nervous about hitting the wrong button, etc.. So schedule regular backups and make a periodic image of your hard drive. This should make you more confident. If you hit a wrong button, somehow causing catastrophic damage, you simply restore your hard drive to where it was beforehand. Of course, you could always try System Restore as well. > I've tried customer support for Cox. They keep sending me the same > email with the same suggestions; 'round and 'round we go with no > concrete help. You should post those suggestions here. Perhaps you missed an important step. If so, we could help. > I was even told that it was probably the wiring in my > apartment. That's a possibility. Did they offer a method to determine if this is so or not? Since you have cable broadband, are you able to try using another cable outlet? What is your setup? Is there a router? > When I compare the computer I use at work and my home > computer, there is NO comparison. The one at work is lightening fast. > Mine at home, I enter hourglass hell. What do you mean by "hourglass hell?" Is there an actual hourglass in the center of your screen? Does this happen only when accessing particular Web sites, or do you also get it while using other applications? Are there any Web sites that cause no problems at all? If so, please name them. > You asked what sites I am > having issues with -- I use online banking. Sometimes Bank of > America's website takes a long time to load. Or, Slate website. I > cannot access them at all. I contacted them several times, but no > reply ever came back. It's the same ole message about page cannot be > found, or some such thing. This is where you need to provide accurate information. Is it only one message each and every time? Is it "The Page Cannot Be Displayed"? Are there other messages? Write it (or them) down exactly! If it is "The Page Cannot Be Displayed," you should have a look at this article: Error message when you try to access a Web site in Internet Explorer: "Page Cannot Be Displayed" http://support.microsoft.com/kb/326155 As you can see, any number of reasons exist for this error. Print it out. Follow the Guided Help, if possible. Your answer may involve any of the following: -- powering your modem off and on -- verifying your firewall or modem settings -- repairing damaged Winsock registry keys -- resetting altered TCP/IP settings -- fixing a problem with your Hosts file You get the picture. Again, please provide us with *as much* information as possible, including: -- which firewall you use -- which antivirus program you use -- which antispyware programs you use -- size of your hard drive and amount of free space -- Event Viewer messages > To answer your question about how do I > clean out the cache files; I hope that means temp files. I have gone > to 'start' and have entered *tmp and then deleted whatever was there. Although it's good practice to delete *.tmp files, that's not what I was referring to. I was referring to Temporary Internet files. > I have also gone through Control panel, Internet Options, and deleted > temp files from there. That's it. When you do this make sure the "Delete all offline content" box is checked. > I don't always trash the cookies as then it > seems I must collect them all again to access the normal pages I look > at everyday such as my homepage MSN, New York Post, Google news, etc. At this point, I wouldn't worry too much about cookies unless you're concerned with tracking cookies. But that could be addressed later. > I downloaded the 'google web accelerator' hoping it would help. Totally unnecessary! > Sometimes it seems to and then other times I have to shut it off as > it apparently interferes with the downloading process. You should uninstall the "accelerator." In fact, for all we know, that may be the crux of your problem! > Sorry to be so long-winded here, but I do not know how to make this > more brief. I appreciate your kind attention in wanting to help. > Could I perhaps impose upon you to email my work computer stats vs. > my home computer stats and get your opinion? I don't know what you mean. I don't have your computer stats. Post whatever you want here and any number of people may provide feedback, but we certainly won't send you private e-mails! One characteristic of Usenet posts is that everybody gets to see them! If the Microsoft page doesn't help, you may need to run a HijackThis log. But we'll see. Good luck! > Lee > _______________________________ > "Daave" wrote: Your test results are probably accurate. You can also > run several more tests from different sources to make sure. It seems > like you have two issues. Your downstream speed is fast, but it is > also significantly lower than what Cox Cable has advertised. You can > either try the tweaks listed at http://www.dslreports.com/tools or > contact Customer Support. > > The other issue is what you mentioned in your first post: My > download time when accessing certain websites takes too long, and > some pages or websites I cannot access at all. This suggests your > problem is not with download speed, but rather a > general connectivity problem. Which Web sites are you having > difficulty with? It's possible the problem is on their end. Or > perhaps there's some issue on your end. Have you tried using another > browser? I would recommend experimenting with Off By One: > > http://offbyone.com/offbyone/ > > There's always Firefox or Opera: > > http://www.mozilla.com/en-US/firefox/ > http://www.opera.com/ > > If your problem is only with IE, then you know what you need to fix. > What method do you use to clean out Internet cache files? Have you > rebooted your PC? >> >> leerephan wrote: >>> Cox Cable says: downstream speed is 11500 Kbps and upstream speed >>> is 1150 Kbps. >>> My test says: 3592 kb/s download and 1022 kb/s >>> >>> So, who is right? >>> >>> "J. Y." wrote: >>> >>>> >>>>> So is your general feeling that it is my speed connection and not >>>>> my computer configuration? >>>>> Lee >>>> =============================== >>>> >>>> That's the feeling until you get some answers about your line >>>> speed. >>>> >>>> What speed are you supposed to get on your connection? >>>> >>>> Jack >>>> >>>> --
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