Guest janeyjewel Posted September 22, 2007 Posted September 22, 2007 Re: System Alert that keeps appearing in corner of screen Please can someone help us here as we are not really technically minded with computers. I know my way arounds roughly. We have a problem with a message that will not go away no matter what I seem to do. It says that we ahve too many anti virus/security programs running at the same time which we dont. We did have a trojan downloader attack us last night and everything went mad for a while but I downloaded Panda Titanium Antivirus 2005 as we had previousl used anothe Panda Security and it worked great. This one is working grewat to as it has already removed loads of crap for us. However the alert is still in the corner and I'm not sure if the trojan downloader is gone or not. Please can you advise. Thanks, Jane and PETE.
Guest Malke Posted September 22, 2007 Posted September 22, 2007 Re: System Alert that keeps appearing in corner of screen Re: System Alert that keeps appearing in corner of screen janeyjewel wrote: > Please can someone help us here as we are not really technically minded with > computers. I know my way arounds roughly. We have a problem with a message > that will not go away no matter what I seem to do. It says that we ahve too > many anti virus/security programs running at the same time which we dont. We > did have a trojan downloader attack us last night and everything went mad for > a while but I downloaded Panda Titanium Antivirus 2005 as we had previousl > used anothe Panda Security and it worked great. This one is working grewat to > as it has already removed loads of crap for us. However the alert is still in > the corner and I'm not sure if the trojan downloader is gone or not. > Please can you advise. > Thanks, > Jane and PETE. It sounds like the system alert is coming from malware. Since you didn't mention the name of the trojan or give details, please go through the following removal steps: Do the preparatory steps here: http://www.elephantboycomputers.com/page2.html#Removing_Malware Then do the specific removal steps here: http://www.elephantboycomputers.com/page2.html#Smitfraud_Trojan - Smitfraud, Spyaxe, Spyfalcon You can also check to see if there are targeted removal steps for your malware here: Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html When all else fails, run HijackThis and post your log in one of the specialty forums listed at the first link above (not here, please). Standard caveat: If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a professional computer repair shop (not your local version of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. Have all your data backed up before you take the machine into a shop. If you have a Vundo infection instead of Smitfraud variant (and again, I can't tell because you didn't give more details) follow all the rest of the above instructions except the specific removal steps. Instead, do: Then do the specific removal steps here: http://www.elephantboycomputers.com/page2.html#Winfixer - Winfixer Malke -- Elephant Boy Computers http://www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User
Guest nass Posted September 22, 2007 Posted September 22, 2007 Re: System Alert that keeps appearing in corner of screen Re: System Alert that keeps appearing in corner of screen "janeyjewel" wrote: > Please can someone help us here as we are not really technically minded with > computers. I know my way arounds roughly. We have a problem with a message > that will not go away no matter what I seem to do. It says that we ahve too > many anti virus/security programs running at the same time which we dont. We > did have a trojan downloader attack us last night and everything went mad for > a while but I downloaded Panda Titanium Antivirus 2005 as we had previousl > used anothe Panda Security and it worked great. This one is working grewat to > as it has already removed loads of crap for us. However the alert is still in > the corner and I'm not sure if the trojan downloader is gone or not. > Please can you advise. > Thanks, > Jane and PETE. Go through these cleaning steps to see or get a clear opinion on how clean your machine is: = Click Start >> Control Panel>>Network and Internet Connections >> Double click Internet Options. On the IE properties windows you will see these Tabs: General | Security | Privacy | Content | Connections | Programs | Advanced. Under General Tab clear your History, Internet Files and Cookies. Then click on Advanced tab and scroll down to under the Browsing Option: [&] Browsing [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box. Then click on Programs Tab and click Manage Add-Ons and Disable all non Verified Add-Ons (You should Renable them later one-by-one and see the culprit and update it or remove it. How to manage Add-Ons: http://support.microsoft.com/kb/883256 2.... And also for malware from here: http://onecare.live.com/site/en-gb/default.htm?s_cid=sah http://onecare.live.com/standard/en-gb/default.htm Run a scan from here on-line: http://www.sophos.com http://www3.ca.com/securityadvisor/virusinfo/scan.aspx http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym Download Avast Cleaner from here: http://www.avast.com/eng/avast-virus-cleaner.html Lots of tools to download and disinfect your machine: http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/ http://free.grisoft.com/doc/5390/lng/us/tpl/v5 =How to perform a clean boot procedure to prevent background programs from interfering with a game or a program that you currently use http://support.microsoft.com/kb/331796 Download the FileMon to see the Running Processes in realtime from here: http://www.microsoft.com/technet/sysinternals/utilities/filemon.mspx Or Process Explorer : http://www.microsoft.com/technet/sysinternals/Processesandthreadsutilities.mspx Download the Hijackthis and send the report to one of many forums for analysis and troubleshooting: When all else fails, HijackThis v2.0.2 (http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php) is the preferred tool to use. It will help you to both identify and remove any hijackware/spyware. Post your log to: http://www.spywareinfo.com/~merijn/downloads.html http://aumha.net/viewforum.php?f=30, http://castlecops.com/forum67.html, http://forums.subratam.org/index.php?showforum=7 http://www.bleepingcomputer.com/tutorials/tutorial42.html
Guest Elmo Posted September 22, 2007 Posted September 22, 2007 Re: System Alert that keeps appearing in corner of screen Re: System Alert that keeps appearing in corner of screen janeyjewel wrote: > Please can someone help us here as we are not really technically minded with > computers? I know my way around roughly. We have a problem with a message > that will not go away no matter what I seem to do. It says that we have too > many anti virus/security programs running at the same time which we don't. We > did have a trojan downloader attack us last night and everything went mad for > awhile but I downloaded Panda Titanium Antivirus 2005 as we had previously > used another Panda Security and it worked great. This one is working great too > as it has already removed loads of crap for us. However the alert is still in > the corner and I'm not sure if the trojan downloader is gone or not. > Please can you advise? Remove the older version of Panda Security from the Control Panel, Add/Remove Programs. -- Joe =o)
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