Dell computer with xp has an occasional problem shutting down and restarting

September 22, 2007

Hi,

My dell computer with windows xp home has the following problem.

Occasionally, and when I am doing different things like reading an article

on the internet, or running an scan for adware or spyware, just different

things, the computer gets a blue screen and says the following.

A problem has been detected and windows has been shut down to prevent damage

to your computer. Bad - Pool - Header.

If this is the first time you've seen this Stop error screen, restart your

computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If

this is a new installation, ask your hardware or software manufacturer for

any window's updates you might need.

If this problem continues, disable or remove any newly installed hardware or

software. Disable BIOS memory options such as caching or shadowing. If you

need to use safe mode to remove or disable components, restart your

computer, press F8 to select Advanced Startup options, and then Safe Mode.

Technical information:

*** Stop:0X00000019(0X000000Z0,0XE42D7350, 0XE42D7638,0X0C210201)

Beginning dump of physical memory physical memory dump complete. Contact

your system administrator or technical support group for further assistance.

I have had the computer for over three years and hardly ever use it. It has

no new software of hardware on it. I keep all updates installed.

When this screen appears the computer will not shut down. I have to press

and hold the start button or unplug the power to get it to shut down. I

have a hard time getting it to restart. Sometimes a week passes before I

can get it to start again. Then it works good for awhile and the same thing

happens. The antivirus program is kept updated and virus scans run

regularly. I have Spybot S&D installed and keep it updated and run a scan

regularly. Any help or advice will greatly be appreciated.

Star

September 22, 2007

Re: Dell computer with xp has an occasional problem shutting down and restarting

Your STOP error and its usual causes are listed here:

http://aumha.org/a/stop.htm

--

~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.org/

S Dotson wrote:

> Hi,

> My dell computer with windows xp home has the following problem.

> Occasionally, and when I am doing different things like reading an article

> on the internet, or running an scan for adware or spyware, just different

> things, the computer gets a blue screen and says the following.

> A problem has been detected and windows has been shut down to prevent

> damage

> to your computer. Bad - Pool - Header.

> If this is the first time you've seen this Stop error screen, restart your

> computer. If this screen appears again, follow these steps:

> Check to make sure any new hardware or software is properly installed. If

> this is a new installation, ask your hardware or software manufacturer for

> any window's updates you might need.

> If this problem continues, disable or remove any newly installed hardware

> or

> software. Disable BIOS memory options such as caching or shadowing. If

> you

> need to use safe mode to remove or disable components, restart your

> computer, press F8 to select Advanced Startup options, and then Safe Mode.

> Technical information:

> *** Stop:0X00000019(0X000000Z0,0XE42D7350, 0XE42D7638,0X0C210201)

> Beginning dump of physical memory physical memory dump complete. Contact

> your system administrator or technical support group for further

> assistance.

> I have had the computer for over three years and hardly ever use it. It

> has

> no new software of hardware on it. I keep all updates installed.

> When this screen appears the computer will not shut down. I have to press

> and hold the start button or unplug the power to get it to shut down. I

> have a hard time getting it to restart. Sometimes a week passes before I

> can get it to start again. Then it works good for awhile and the same

> thing

> happens. The antivirus program is kept updated and virus scans run

> regularly. I have Spybot S&D installed and keep it updated and run a scan

> regularly. Any help or advice will greatly be appreciated.

> Star

September 22, 2007

Re: Dell computer with xp has an occasional problem shutting down and restarting

Background on Error Code

http://msdn2.microsoft.com/en-us/library/ms793223.aspx

How to Use Driver Verifier to Troubleshoot Windows Drivers

http://support.microsoft.com/kb/244617/en-us

Are there any yellow question marks in Device Manager? Right click on

the My Computer icon on your Desktop and select Properties,

Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What

drivers are listed as unsigned? Disregard those which are not checked.

Driver Verifier is not the same as using "sigverif.exe" which merely

identifies whether drivers are signed.

--

Hope this helps.

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

S Dotson wrote:

> Hi,

> My dell computer with windows xp home has the following problem.

> Occasionally, and when I am doing different things like reading an

> article on the internet, or running an scan for adware or spyware,

> just different things, the computer gets a blue screen and says the

> following. A problem has been detected and windows has been shut down

> to prevent

> damage to your computer. Bad - Pool - Header.

> If this is the first time you've seen this Stop error screen, restart

> your computer. If this screen appears again, follow these steps:

> Check to make sure any new hardware or software is properly

> installed. If this is a new installation, ask your hardware or

> software manufacturer for any window's updates you might need.

> If this problem continues, disable or remove any newly installed

> hardware or software. Disable BIOS memory options such as caching or

> shadowing. If you need to use safe mode to remove or disable

> components, restart your computer, press F8 to select Advanced

> Startup options, and then Safe Mode. Technical information:

> *** Stop:0X00000019(0X000000Z0,0XE42D7350, 0XE42D7638,0X0C210201)

> Beginning dump of physical memory physical memory dump complete.

> Contact your system administrator or technical support group for

> further assistance. I have had the computer for over three years and

> hardly ever use it. It has no new software of hardware on it. I

> keep all updates installed. When this screen appears the computer will

> not shut down. I have to

> press and hold the start button or unplug the power to get it to shut

> down. I have a hard time getting it to restart. Sometimes a week

> passes before I can get it to start again. Then it works good for

> awhile and the same thing happens. The antivirus program is kept

> updated and virus scans run regularly. I have Spybot S&D installed

> and keep it updated and run a scan regularly. Any help or advice

> will greatly be appreciated. Star

September 23, 2007

Re: Dell computer with xp has an occasional problem shutting down and restarting

"S Dotson" <starlin@starband.net> wrote in message

news:eLgilHU$HHA.3900@TK2MSFTNGP02.phx.gbl...

> Hi,

> My dell computer with windows xp home has the following problem.

> Occasionally, and when I am doing different things like reading an article

> on the internet, or running an scan for adware or spyware, just different

> things, the computer gets a blue screen and says the following.

> A problem has been detected and windows has been shut down to prevent

> damage to your computer. Bad - Pool - Header.

> If this is the first time you've seen this Stop error screen, restart your

> computer. If this screen appears again, follow these steps:

> Check to make sure any new hardware or software is properly installed. If

> this is a new installation, ask your hardware or software manufacturer for

> any window's updates you might need.

> If this problem continues, disable or remove any newly installed hardware

> or software. Disable BIOS memory options such as caching or shadowing.

> If you need to use safe mode to remove or disable components, restart your

> computer, press F8 to select Advanced Startup options, and then Safe Mode.

> Technical information:

> *** Stop:0X00000019(0X000000Z0,0XE42D7350, 0XE42D7638,0X0C210201)

> Beginning dump of physical memory physical memory dump complete. Contact

> your system administrator or technical support group for further

> assistance.

> I have had the computer for over three years and hardly ever use it. It

> has no new software of hardware on it. I keep all updates installed.

> When this screen appears the computer will not shut down. I have to press

> and hold the start button or unplug the power to get it to shut down. I

> have a hard time getting it to restart. Sometimes a week passes before I

> can get it to start again. Then it works good for awhile and the same

> thing happens. The antivirus program is kept updated and virus scans run

> regularly. I have Spybot S&D installed and keep it updated and run a scan

> regularly. Any help or advice will greatly be appreciated.

> Star

>

Other than the excessive return key presses at the end of the post,

something else caught my eye. Don't know why anyone would (both) press the

power on button on the PC, and alternately, remove the AC power cord.

Probably the most obvious, the lack of information regarding information

while attempting to boot the PC after the problem previously occurred. The

"week" thing can be interpreted many ways.

Dave

September 23, 2007