XP problems since KP890830 update

[Guest jw4au]

On 9/14/07 I noticed that the volume control slider would not stay up. The

slider has a dash-mark outline around the control. When the slider is moved

up the volume comes on but then the slider falls right back down and the

volume is lost. Also, spell check features in Office programs are grayed out

so the spell check will not work (word suggestions are visible but grayed out

too).

 

The last update installed prior to these problems starting was KB890830 on

9/12. I tried to uninstall but it is not showing up in Add/Remove Programs

or in the Windows Directory (but the Microsoft site says it was successfully

installed). System Restore did not work either and I tried several dates

going back as far as 9/1. Also tried: Changing users,

uninstalling/reinstalling SoundMax and adjusting the properties of spelling &

grammar.

 

Any help is appreciated.

 

Using: HP Pavilion zv5620us; XP Home SP2; Office Standard 2003 SP3;

Soundmax Integrated Digital Audio; Norton Internet Security 2007

[Guest MowGreen [MVP]]

Re: XP problems since KP890830 update

 

KB890830 is the update to the Malicious Software Removal Tool. Unless

the Sound Max drivers were erroneously detected as malware or, were in

fact infected, then the updated MRT should have nothing to do with this

issue.

Open the mrt.log to find out what, if anything, was detected.

 

To check the log, copy & paste the below into the Open: line from

Start > Run

 

%windir%\debug\mrt.log

Click OK or press Enter

 

Scroll down to the bottom of the log for the most recent entry.

If an 'infection' was found the log will state so.

 

 

MowGreen [MVP 2003-2007]

===============

*-343-* FDNY

Never Forgotten

===============

 

 

jw4au wrote:

> On 9/14/07 I noticed that the volume control slider would not stay up. The

> slider has a dash-mark outline around the control. When the slider is moved

> up the volume comes on but then the slider falls right back down and the

> volume is lost. Also, spell check features in Office programs are grayed out

> so the spell check will not work (word suggestions are visible but grayed out

> too).

>

> The last update installed prior to these problems starting was KB890830 on

> 9/12. I tried to uninstall but it is not showing up in Add/Remove Programs

> or in the Windows Directory (but the Microsoft site says it was successfully

> installed). System Restore did not work either and I tried several dates

> going back as far as 9/1. Also tried: Changing users,

> uninstalling/reinstalling SoundMax and adjusting the properties of spelling &

> grammar.

>

> Any help is appreciated.

>

> Using: HP Pavilion zv5620us; XP Home SP2; Office Standard 2003 SP3;

> Soundmax Integrated Digital Audio; Norton Internet Security 2007

[Guest jw4au]

Re: XP problems since KP890830 update

 

No infection was found, or ever has been according to the log. So it wasn't

the update that disabled the sound and spell check. I was on a trip at the

time they were disabled. Could the hotel internet access have messed things

up?

 

"MowGreen [MVP]" wrote:

> KB890830 is the update to the Malicious Software Removal Tool. Unless

> the Sound Max drivers were erroneously detected as malware or, were in

> fact infected, then the updated MRT should have nothing to do with this

> issue.

> Open the mrt.log to find out what, if anything, was detected.

>

> To check the log, copy & paste the below into the Open: line from

> Start > Run

>

> %windir%\debug\mrt.log

> Click OK or press Enter

>

> Scroll down to the bottom of the log for the most recent entry.

> If an 'infection' was found the log will state so.

>

>

> MowGreen [MVP 2003-2007]

> ===============

> *-343-* FDNY

> Never Forgotten

> ===============

>

>

> jw4au wrote:

>

> > On 9/14/07 I noticed that the volume control slider would not stay up. The

> > slider has a dash-mark outline around the control. When the slider is moved

> > up the volume comes on but then the slider falls right back down and the

> > volume is lost. Also, spell check features in Office programs are grayed out

> > so the spell check will not work (word suggestions are visible but grayed out

> > too).

> >

> > The last update installed prior to these problems starting was KB890830 on

> > 9/12. I tried to uninstall but it is not showing up in Add/Remove Programs

> > or in the Windows Directory (but the Microsoft site says it was successfully

> > installed). System Restore did not work either and I tried several dates

> > going back as far as 9/1. Also tried: Changing users,

> > uninstalling/reinstalling SoundMax and adjusting the properties of spelling &

> > grammar.

> >

> > Any help is appreciated.

> >

> > Using: HP Pavilion zv5620us; XP Home SP2; Office Standard 2003 SP3;

> > Soundmax Integrated Digital Audio; Norton Internet Security 2007

>

[Guest MowGreen [MVP]]

Re: XP problems since KP890830 update

 

> I was on a trip at the time they were disabled. Could the hotel internet access have

> messed things up?

 

Was it a wireless connection ? If so, then some 'thing' may have taken

up residence on your

system. Has the system been scanned for unwanted 'visitors' with an

updated antivirus program since then ?

 

Since this is September 25th, why don't you see if there is a System

Restore Point created just before the 14th, when this odd behavior

started occurring and utilize that ?

Start > All Programs > Accessories > System Tools > System Restore

 

 

MowGreen [MVP 2003-2007]

===============

*-343-* FDNY

Never Forgotten

===============

 

 

jw4au wrote:

> No infection was found, or ever has been according to the log. So it wasn't

> the update that disabled the sound and spell check. I was on a trip at the

> time they were disabled. Could the hotel internet access have messed things

> up?

>

> "MowGreen [MVP]" wrote:

>

>

>>KB890830 is the update to the Malicious Software Removal Tool. Unless

>>the Sound Max drivers were erroneously detected as malware or, were in

>>fact infected, then the updated MRT should have nothing to do with this

>>issue.

>>Open the mrt.log to find out what, if anything, was detected.

>>

>>To check the log, copy & paste the below into the Open: line from

>>Start > Run

>>

>>%windir%\debug\mrt.log

>>Click OK or press Enter

>>

>>Scroll down to the bottom of the log for the most recent entry.

>>If an 'infection' was found the log will state so.

>>

>>

>>MowGreen [MVP 2003-2007]

>>===============

>> *-343-* FDNY

>>Never Forgotten

>>===============

>>

>>

>>jw4au wrote:

>>

>>

>>>On 9/14/07 I noticed that the volume control slider would not stay up. The

>>>slider has a dash-mark outline around the control. When the slider is moved

>>>up the volume comes on but then the slider falls right back down and the

>>>volume is lost. Also, spell check features in Office programs are grayed out

>>>so the spell check will not work (word suggestions are visible but grayed out

>>>too).

>>>

>>>The last update installed prior to these problems starting was KB890830 on

>>>9/12. I tried to uninstall but it is not showing up in Add/Remove Programs

>>>or in the Windows Directory (but the Microsoft site says it was successfully

>>>installed). System Restore did not work either and I tried several dates

>>>going back as far as 9/1. Also tried: Changing users,

>>>uninstalling/reinstalling SoundMax and adjusting the properties of spelling &

>>>grammar.

>>>

>>>Any help is appreciated.

>>>

>>>Using: HP Pavilion zv5620us; XP Home SP2; Office Standard 2003 SP3;

>>>Soundmax Integrated Digital Audio; Norton Internet Security 2007

>>

[Guest jw4au]

Re: XP problems since KP890830 update

 

Wireless and DSL were both used over the course of the trip. A full system

scan has been run since then using Norton Internet Security 2007 and Windows

Defender. System Restore has been run several times, each time using a

different restore point, one going back as far as 9/1. No luck yet.

 

Thank you for trying to help me fix this.

 

"MowGreen [MVP]" wrote:

> > I was on a trip at the time they were disabled. Could the hotel internet access have

> > messed things up?

>

> Was it a wireless connection ? If so, then some 'thing' may have taken

> up residence on your

> system. Has the system been scanned for unwanted 'visitors' with an

> updated antivirus program since then ?

>

> Since this is September 25th, why don't you see if there is a System

> Restore Point created just before the 14th, when this odd behavior

> started occurring and utilize that ?

> Start > All Programs > Accessories > System Tools > System Restore

>

>

> MowGreen [MVP 2003-2007]

> ===============

> *-343-* FDNY

> Never Forgotten

> ===============

>

>

> jw4au wrote:

>

> > No infection was found, or ever has been according to the log. So it wasn't

> > the update that disabled the sound and spell check. I was on a trip at the

> > time they were disabled. Could the hotel internet access have messed things

> > up?

> >

> > "MowGreen [MVP]" wrote:

> >

> >

> >>KB890830 is the update to the Malicious Software Removal Tool. Unless

> >>the Sound Max drivers were erroneously detected as malware or, were in

> >>fact infected, then the updated MRT should have nothing to do with this

> >>issue.

> >>Open the mrt.log to find out what, if anything, was detected.

> >>

> >>To check the log, copy & paste the below into the Open: line from

> >>Start > Run

> >>

> >>%windir%\debug\mrt.log

> >>Click OK or press Enter

> >>

> >>Scroll down to the bottom of the log for the most recent entry.

> >>If an 'infection' was found the log will state so.

> >>

> >>

> >>MowGreen [MVP 2003-2007]

> >>===============

> >> *-343-* FDNY

> >>Never Forgotten

> >>===============

> >>

> >>

> >>jw4au wrote:

> >>

> >>

> >>>On 9/14/07 I noticed that the volume control slider would not stay up. The

> >>>slider has a dash-mark outline around the control. When the slider is moved

> >>>up the volume comes on but then the slider falls right back down and the

> >>>volume is lost. Also, spell check features in Office programs are grayed out

> >>>so the spell check will not work (word suggestions are visible but grayed out

> >>>too).

> >>>

> >>>The last update installed prior to these problems starting was KB890830 on

> >>>9/12. I tried to uninstall but it is not showing up in Add/Remove Programs

> >>>or in the Windows Directory (but the Microsoft site says it was successfully

> >>>installed). System Restore did not work either and I tried several dates

> >>>going back as far as 9/1. Also tried: Changing users,

> >>>uninstalling/reinstalling SoundMax and adjusting the properties of spelling &

> >>>grammar.

> >>>

> >>>Any help is appreciated.

> >>>

> >>>Using: HP Pavilion zv5620us; XP Home SP2; Office Standard 2003 SP3;

> >>>Soundmax Integrated Digital Audio; Norton Internet Security 2007

> >>

>

[Guest jw4au]

Re: XP problems since KP890830 update

 

The laptop was booted up in safe mode this morning and the spell check was

working fine in the Office applications. There was no sound device showing

up in the control panel.

 

I rebooted in regular mode and was about to uninstall / reinstall SoundMax

(again) when I noticed the spell check and volume control are working fine

now. Any explanations? Thanks again for your help.

 

 

"jw4au" wrote:

> Wireless and DSL were both used over the course of the trip. A full system

> scan has been run since then using Norton Internet Security 2007 and Windows

> Defender. System Restore has been run several times, each time using a

> different restore point, one going back as far as 9/1. No luck yet.

>

> Thank you for trying to help me fix this.

>

> "MowGreen [MVP]" wrote:

>

> > > I was on a trip at the time they were disabled. Could the hotel internet access have

> > > messed things up?

> >

> > Was it a wireless connection ? If so, then some 'thing' may have taken

> > up residence on your

> > system. Has the system been scanned for unwanted 'visitors' with an

> > updated antivirus program since then ?

> >

> > Since this is September 25th, why don't you see if there is a System

> > Restore Point created just before the 14th, when this odd behavior

> > started occurring and utilize that ?

> > Start > All Programs > Accessories > System Tools > System Restore

> >

> >

> > MowGreen [MVP 2003-2007]

> > ===============

> > *-343-* FDNY

> > Never Forgotten

> > ===============

> >

> >

> > jw4au wrote:

> >

> > > No infection was found, or ever has been according to the log. So it wasn't

> > > the update that disabled the sound and spell check. I was on a trip at the

> > > time they were disabled. Could the hotel internet access have messed things

> > > up?

> > >

> > > "MowGreen [MVP]" wrote:

> > >

> > >

> > >>KB890830 is the update to the Malicious Software Removal Tool. Unless

> > >>the Sound Max drivers were erroneously detected as malware or, were in

> > >>fact infected, then the updated MRT should have nothing to do with this

> > >>issue.

> > >>Open the mrt.log to find out what, if anything, was detected.

> > >>

> > >>To check the log, copy & paste the below into the Open: line from

> > >>Start > Run

> > >>

> > >>%windir%\debug\mrt.log

> > >>Click OK or press Enter

> > >>

> > >>Scroll down to the bottom of the log for the most recent entry.

> > >>If an 'infection' was found the log will state so.

> > >>

> > >>

> > >>MowGreen [MVP 2003-2007]

> > >>===============

> > >> *-343-* FDNY

> > >>Never Forgotten

> > >>===============

> > >>

> > >>

> > >>jw4au wrote:

> > >>

> > >>

> > >>>On 9/14/07 I noticed that the volume control slider would not stay up. The

> > >>>slider has a dash-mark outline around the control. When the slider is moved

> > >>>up the volume comes on but then the slider falls right back down and the

> > >>>volume is lost. Also, spell check features in Office programs are grayed out

> > >>>so the spell check will not work (word suggestions are visible but grayed out

> > >>>too).

> > >>>

> > >>>The last update installed prior to these problems starting was KB890830 on

> > >>>9/12. I tried to uninstall but it is not showing up in Add/Remove Programs

> > >>>or in the Windows Directory (but the Microsoft site says it was successfully

> > >>>installed). System Restore did not work either and I tried several dates

> > >>>going back as far as 9/1. Also tried: Changing users,

> > >>>uninstalling/reinstalling SoundMax and adjusting the properties of spelling &

> > >>>grammar.

> > >>>

> > >>>Any help is appreciated.

> > >>>

> > >>>Using: HP Pavilion zv5620us; XP Home SP2; Office Standard 2003 SP3;

> > >>>Soundmax Integrated Digital Audio; Norton Internet Security 2007

> > >>

> >

[Guest MowGreen [MVP]]

Re: XP problems since KP890830 update

 

Suggest that the next time MRT is updated, which will occur the second

Tuesday of October, you temporarily disable NIS from RealTime monitoring

of the system prior to the download and scan of MRT.

Since booting to Safe Mode seemed to resolve the issue, then it *may*

indicate that NIS was the cause.

 

Also, to avoid future issues when updating the OS, please see this:

 

Virus scanning recommendations for computers that are running Windows

Server 2003, Windows 2000, or Windows XP

http://support.microsoft.com/kb/822158

 

Suggest you create a Restore Point now while the system is functioning

the way *you* prefer. If the sound/spell check issue occurs again, use

that Restore Point to mitigate them.

 

MowGreen [MVP 2003-2007]

===============

*-343-* FDNY

Never Forgotten

===============

 

 

jw4au wrote:

> The laptop was booted up in safe mode this morning and the spell check was

> working fine in the Office applications. There was no sound device showing

> up in the control panel.

>

> I rebooted in regular mode and was about to uninstall / reinstall SoundMax

> (again) when I noticed the spell check and volume control are working fine

> now. Any explanations? Thanks again for your help.

>

>

> "jw4au" wrote:

>

>

>>Wireless and DSL were both used over the course of the trip. A full system

>>scan has been run since then using Norton Internet Security 2007 and Windows

>>Defender. System Restore has been run several times, each time using a

>>different restore point, one going back as far as 9/1. No luck yet.

>>

>>Thank you for trying to help me fix this.

>>

>>"MowGreen [MVP]" wrote:

>>

>>

>>>>I was on a trip at the time they were disabled. Could the hotel internet access have

>>>>messed things up?

>>>

>>>Was it a wireless connection ? If so, then some 'thing' may have taken

>>>up residence on your

>>>system. Has the system been scanned for unwanted 'visitors' with an

>>>updated antivirus program since then ?

>>>

>>>Since this is September 25th, why don't you see if there is a System

>>>Restore Point created just before the 14th, when this odd behavior

>>>started occurring and utilize that ?

>>>Start > All Programs > Accessories > System Tools > System Restore

>>>

>>>

>>>MowGreen [MVP 2003-2007]

>>>===============

>>> *-343-* FDNY

>>>Never Forgotten

>>>===============

>>>

>>>

>>>jw4au wrote:

>>>

>>>

>>>>No infection was found, or ever has been according to the log. So it wasn't

>>>>the update that disabled the sound and spell check. I was on a trip at the

>>>>time they were disabled. Could the hotel internet access have messed things

>>>>up?

>>>>

>>>>"MowGreen [MVP]" wrote:

>>>>

>>>>

>>>>

>>>>>KB890830 is the update to the Malicious Software Removal Tool. Unless

>>>>>the Sound Max drivers were erroneously detected as malware or, were in

>>>>>fact infected, then the updated MRT should have nothing to do with this

>>>>>issue.

>>>>>Open the mrt.log to find out what, if anything, was detected.

>>>>>

>>>>>To check the log, copy & paste the below into the Open: line from

>>>>>Start > Run

>>>>>

>>>>>%windir%\debug\mrt.log

>>>>>Click OK or press Enter

>>>>>

>>>>>Scroll down to the bottom of the log for the most recent entry.

>>>>>If an 'infection' was found the log will state so.

>>>>>

>>>>>

>>>>>MowGreen [MVP 2003-2007]

>>>>>===============

>>>>> *-343-* FDNY

>>>>>Never Forgotten

>>>>>===============

>>>>>

>>>>>

>>>>>jw4au wrote:

>>>>>

>>>>>

>>>>>

>>>>>>On 9/14/07 I noticed that the volume control slider would not stay up. The

>>>>>>slider has a dash-mark outline around the control. When the slider is moved

>>>>>>up the volume comes on but then the slider falls right back down and the

>>>>>>volume is lost. Also, spell check features in Office programs are grayed out

>>>>>>so the spell check will not work (word suggestions are visible but grayed out

>>>>>>too).

>>>>>>

>>>>>>The last update installed prior to these problems starting was KB890830 on

>>>>>>9/12. I tried to uninstall but it is not showing up in Add/Remove Programs

>>>>>>or in the Windows Directory (but the Microsoft site says it was successfully

>>>>>>installed). System Restore did not work either and I tried several dates

>>>>>>going back as far as 9/1. Also tried: Changing users,

>>>>>>uninstalling/reinstalling SoundMax and adjusting the properties of spelling &

>>>>>>grammar.

>>>>>>

>>>>>>Any help is appreciated.

>>>>>>

>>>>>>Using: HP Pavilion zv5620us; XP Home SP2; Office Standard 2003 SP3;

>>>>>>Soundmax Integrated Digital Audio; Norton Internet Security 2007

>>>>>

[Guest jw4au]

Re: XP problems since KP890830 update

 

Good idea. I will create a restore point right now. Thanks again for your

help.

 

"MowGreen [MVP]" wrote:

> Suggest that the next time MRT is updated, which will occur the second

> Tuesday of October, you temporarily disable NIS from RealTime monitoring

> of the system prior to the download and scan of MRT.

> Since booting to Safe Mode seemed to resolve the issue, then it *may*

> indicate that NIS was the cause.

>

> Also, to avoid future issues when updating the OS, please see this:

>

> Virus scanning recommendations for computers that are running Windows

> Server 2003, Windows 2000, or Windows XP

> http://support.microsoft.com/kb/822158

>

> Suggest you create a Restore Point now while the system is functioning

> the way *you* prefer. If the sound/spell check issue occurs again, use

> that Restore Point to mitigate them.

>

> MowGreen [MVP 2003-2007]

> ===============

> *-343-* FDNY

> Never Forgotten

> ===============

>

>

> jw4au wrote:

>

> > The laptop was booted up in safe mode this morning and the spell check was

> > working fine in the Office applications. There was no sound device showing

> > up in the control panel.

> >

> > I rebooted in regular mode and was about to uninstall / reinstall SoundMax

> > (again) when I noticed the spell check and volume control are working fine

> > now. Any explanations? Thanks again for your help.

> >

> >

> > "jw4au" wrote:

> >

> >

> >>Wireless and DSL were both used over the course of the trip. A full system

> >>scan has been run since then using Norton Internet Security 2007 and Windows

> >>Defender. System Restore has been run several times, each time using a

> >>different restore point, one going back as far as 9/1. No luck yet.

> >>

> >>Thank you for trying to help me fix this.

> >>

> >>"MowGreen [MVP]" wrote:

> >>

> >>

> >>>>I was on a trip at the time they were disabled. Could the hotel internet access have

> >>>>messed things up?

> >>>

> >>>Was it a wireless connection ? If so, then some 'thing' may have taken

> >>>up residence on your

> >>>system. Has the system been scanned for unwanted 'visitors' with an

> >>>updated antivirus program since then ?

> >>>

> >>>Since this is September 25th, why don't you see if there is a System

> >>>Restore Point created just before the 14th, when this odd behavior

> >>>started occurring and utilize that ?

> >>>Start > All Programs > Accessories > System Tools > System Restore

> >>>

> >>>

> >>>MowGreen [MVP 2003-2007]

> >>>===============

> >>> *-343-* FDNY

> >>>Never Forgotten

> >>>===============

> >>>

> >>>

> >>>jw4au wrote:

> >>>

> >>>

> >>>>No infection was found, or ever has been according to the log. So it wasn't

> >>>>the update that disabled the sound and spell check. I was on a trip at the

> >>>>time they were disabled. Could the hotel internet access have messed things

> >>>>up?

> >>>>

> >>>>"MowGreen [MVP]" wrote:

> >>>>

> >>>>

> >>>>

> >>>>>KB890830 is the update to the Malicious Software Removal Tool. Unless

> >>>>>the Sound Max drivers were erroneously detected as malware or, were in

> >>>>>fact infected, then the updated MRT should have nothing to do with this

> >>>>>issue.

> >>>>>Open the mrt.log to find out what, if anything, was detected.

> >>>>>

> >>>>>To check the log, copy & paste the below into the Open: line from

> >>>>>Start > Run

> >>>>>

> >>>>>%windir%\debug\mrt.log

> >>>>>Click OK or press Enter

> >>>>>

> >>>>>Scroll down to the bottom of the log for the most recent entry.

> >>>>>If an 'infection' was found the log will state so.

> >>>>>

> >>>>>

> >>>>>MowGreen [MVP 2003-2007]

> >>>>>===============

> >>>>> *-343-* FDNY

> >>>>>Never Forgotten

> >>>>>===============

> >>>>>

> >>>>>

> >>>>>jw4au wrote:

> >>>>>

> >>>>>

> >>>>>

> >>>>>>On 9/14/07 I noticed that the volume control slider would not stay up. The

> >>>>>>slider has a dash-mark outline around the control. When the slider is moved

> >>>>>>up the volume comes on but then the slider falls right back down and the

> >>>>>>volume is lost. Also, spell check features in Office programs are grayed out

> >>>>>>so the spell check will not work (word suggestions are visible but grayed out

> >>>>>>too).

> >>>>>>

> >>>>>>The last update installed prior to these problems starting was KB890830 on

> >>>>>>9/12. I tried to uninstall but it is not showing up in Add/Remove Programs

> >>>>>>or in the Windows Directory (but the Microsoft site says it was successfully

> >>>>>>installed). System Restore did not work either and I tried several dates

> >>>>>>going back as far as 9/1. Also tried: Changing users,

> >>>>>>uninstalling/reinstalling SoundMax and adjusting the properties of spelling &

> >>>>>>grammar.

> >>>>>>

> >>>>>>Any help is appreciated.

> >>>>>>

> >>>>>>Using: HP Pavilion zv5620us; XP Home SP2; Office Standard 2003 SP3;

> >>>>>>Soundmax Integrated Digital Audio; Norton Internet Security 2007

> >>>>>

>

[Guest MowGreen [MVP]]

Re: XP problems since KP890830 update

 

You're mowst welcome. Glad to hear everything is 'fine' now.

 

MowGreen [MVP 2003-2007]

===============

*-343-* FDNY

Never Forgotten

===============

 

 

jw4au wrote:

> Good idea. I will create a restore point right now. Thanks again for your

> help.

>

> "MowGreen [MVP]" wrote:

>

>

>>Suggest that the next time MRT is updated, which will occur the second

>>Tuesday of October, you temporarily disable NIS from RealTime monitoring

>>of the system prior to the download and scan of MRT.

>>Since booting to Safe Mode seemed to resolve the issue, then it *may*

>>indicate that NIS was the cause.

>>

>>Also, to avoid future issues when updating the OS, please see this:

>>

>>Virus scanning recommendations for computers that are running Windows

>>Server 2003, Windows 2000, or Windows XP

>>http://support.microsoft.com/kb/822158

>>

>>Suggest you create a Restore Point now while the system is functioning

>>the way *you* prefer. If the sound/spell check issue occurs again, use

>>that Restore Point to mitigate them.

>>

>>MowGreen [MVP 2003-2007]

>>===============

>> *-343-* FDNY

>>Never Forgotten

>>===============

>>

>>

>>jw4au wrote:

>>

>>

>>>The laptop was booted up in safe mode this morning and the spell check was

>>>working fine in the Office applications. There was no sound device showing

>>>up in the control panel.

>>>

>>>I rebooted in regular mode and was about to uninstall / reinstall SoundMax

>>>(again) when I noticed the spell check and volume control are working fine

>>>now. Any explanations? Thanks again for your help.

>>>

>>>

>>>"jw4au" wrote:

>>>

>>>

>>>

>>>>Wireless and DSL were both used over the course of the trip. A full system

>>>>scan has been run since then using Norton Internet Security 2007 and Windows

>>>>Defender. System Restore has been run several times, each time using a

>>>>different restore point, one going back as far as 9/1. No luck yet.

>>>>

>>>>Thank you for trying to help me fix this.

>>>>

>>>>"MowGreen [MVP]" wrote:

>>>>

>>>>

>>>>

>>>>>>I was on a trip at the time they were disabled. Could the hotel internet access have

>>>>>>messed things up?

>>>>>

>>>>>Was it a wireless connection ? If so, then some 'thing' may have taken

>>>>>up residence on your

>>>>>system. Has the system been scanned for unwanted 'visitors' with an

>>>>>updated antivirus program since then ?

>>>>>

>>>>>Since this is September 25th, why don't you see if there is a System

>>>>>Restore Point created just before the 14th, when this odd behavior

>>>>>started occurring and utilize that ?

>>>>>Start > All Programs > Accessories > System Tools > System Restore

>>>>>

>>>>>

>>>>>MowGreen [MVP 2003-2007]

>>>>>===============

>>>>> *-343-* FDNY

>>>>>Never Forgotten

>>>>>===============

>>>>>

>>>>>

>>>>>jw4au wrote:

>>>>>

>>>>>

>>>>>

>>>>>>No infection was found, or ever has been according to the log. So it wasn't

>>>>>>the update that disabled the sound and spell check. I was on a trip at the

>>>>>>time they were disabled. Could the hotel internet access have messed things

>>>>>>up?

>>>>>>

>>>>>>"MowGreen [MVP]" wrote:

>>>>>>

>>>>>>

>>>>>>

>>>>>>

>>>>>>>KB890830 is the update to the Malicious Software Removal Tool. Unless

>>>>>>>the Sound Max drivers were erroneously detected as malware or, were in

>>>>>>>fact infected, then the updated MRT should have nothing to do with this

>>>>>>>issue.

>>>>>>>Open the mrt.log to find out what, if anything, was detected.

>>>>>>>

>>>>>>>To check the log, copy & paste the below into the Open: line from

>>>>>>>Start > Run

>>>>>>>

>>>>>>>%windir%\debug\mrt.log

>>>>>>>Click OK or press Enter

>>>>>>>

>>>>>>>Scroll down to the bottom of the log for the most recent entry.

>>>>>>>If an 'infection' was found the log will state so.

>>>>>>>

>>>>>>>

>>>>>>>MowGreen [MVP 2003-2007]

>>>>>>>===============

>>>>>>>*-343-* FDNY

>>>>>>>Never Forgotten

>>>>>>>===============

>>>>>>>

>>>>>>>

>>>>>>>jw4au wrote:

>>>>>>>

>>>>>>>

>>>>>>>

>>>>>>>

>>>>>>>>On 9/14/07 I noticed that the volume control slider would not stay up. The

>>>>>>>>slider has a dash-mark outline around the control. When the slider is moved

>>>>>>>>up the volume comes on but then the slider falls right back down and the

>>>>>>>>volume is lost. Also, spell check features in Office programs are grayed out

>>>>>>>>so the spell check will not work (word suggestions are visible but grayed out

>>>>>>>>too).

>>>>>>>>

>>>>>>>>The last update installed prior to these problems starting was KB890830 on

>>>>>>>>9/12. I tried to uninstall but it is not showing up in Add/Remove Programs

>>>>>>>>or in the Windows Directory (but the Microsoft site says it was successfully

>>>>>>>>installed). System Restore did not work either and I tried several dates

>>>>>>>>going back as far as 9/1. Also tried: Changing users,

>>>>>>>>uninstalling/reinstalling SoundMax and adjusting the properties of spelling &

>>>>>>>>grammar.

>>>>>>>>

>>>>>>>>Any help is appreciated.

>>>>>>>>

>>>>>>>>Using: HP Pavilion zv5620us; XP Home SP2; Office Standard 2003 SP3;

>>>>>>>>Soundmax Integrated Digital Audio; Norton Internet Security 2007

>>>>>>>

[Guest jw4au]

Re: XP problems since KP890830 update

 

Well the volume control and spell check worked correctly for about 6 months.

Over the last two months they have worked sporadically. Right now the volume

control slider won't stay "up"and the spell check is grayed out. The system

restore point I created last time I thought this was fixed (9/07) is missing.

None of the restore points in May will restore and none of the other

asjustments I tried last time have worked.

 

Any ideas?

 

"MowGreen [MVP]" wrote:

> You're mowst welcome. Glad to hear everything is 'fine' now.

>

> MowGreen [MVP 2003-2007]

> ===============

> *-343-* FDNY

> Never Forgotten

> ===============

>

>

> jw4au wrote:

>

> > Good idea. I will create a restore point right now. Thanks again for your

> > help.

> >

> > "MowGreen [MVP]" wrote:

> >

> >

> >>Suggest that the next time MRT is updated, which will occur the second

> >>Tuesday of October, you temporarily disable NIS from RealTime monitoring

> >>of the system prior to the download and scan of MRT.

> >>Since booting to Safe Mode seemed to resolve the issue, then it *may*

> >>indicate that NIS was the cause.

> >>

> >>Also, to avoid future issues when updating the OS, please see this:

> >>

> >>Virus scanning recommendations for computers that are running Windows

> >>Server 2003, Windows 2000, or Windows XP

> >>http://support.microsoft.com/kb/822158

> >>

> >>Suggest you create a Restore Point now while the system is functioning

> >>the way *you* prefer. If the sound/spell check issue occurs again, use

> >>that Restore Point to mitigate them.

> >>

> >>MowGreen [MVP 2003-2007]

> >>===============

> >> *-343-* FDNY

> >>Never Forgotten

> >>===============

> >>

> >>

> >>jw4au wrote:

> >>

> >>

> >>>The laptop was booted up in safe mode this morning and the spell check was

> >>>working fine in the Office applications. There was no sound device showing

> >>>up in the control panel.

> >>>

> >>>I rebooted in regular mode and was about to uninstall / reinstall SoundMax

> >>>(again) when I noticed the spell check and volume control are working fine

> >>>now. Any explanations? Thanks again for your help.

> >>>

> >>>

> >>>"jw4au" wrote:

> >>>

> >>>

> >>>

> >>>>Wireless and DSL were both used over the course of the trip. A full system

> >>>>scan has been run since then using Norton Internet Security 2007 and Windows

> >>>>Defender. System Restore has been run several times, each time using a

> >>>>different restore point, one going back as far as 9/1. No luck yet.

> >>>>

> >>>>Thank you for trying to help me fix this.

> >>>>

> >>>>"MowGreen [MVP]" wrote:

> >>>>

> >>>>

> >>>>

> >>>>>>I was on a trip at the time they were disabled. Could the hotel internet access have

> >>>>>>messed things up?

> >>>>>

> >>>>>Was it a wireless connection ? If so, then some 'thing' may have taken

> >>>>>up residence on your

> >>>>>system. Has the system been scanned for unwanted 'visitors' with an

> >>>>>updated antivirus program since then ?

> >>>>>

> >>>>>Since this is September 25th, why don't you see if there is a System

> >>>>>Restore Point created just before the 14th, when this odd behavior

> >>>>>started occurring and utilize that ?

> >>>>>Start > All Programs > Accessories > System Tools > System Restore

> >>>>>

> >>>>>

> >>>>>MowGreen [MVP 2003-2007]

> >>>>>===============

> >>>>> *-343-* FDNY

> >>>>>Never Forgotten

> >>>>>===============

> >>>>>

> >>>>>

> >>>>>jw4au wrote:

> >>>>>

> >>>>>

> >>>>>

> >>>>>>No infection was found, or ever has been according to the log. So it wasn't

> >>>>>>the update that disabled the sound and spell check. I was on a trip at the

> >>>>>>time they were disabled. Could the hotel internet access have messed things

> >>>>>>up?

> >>>>>>

> >>>>>>"MowGreen [MVP]" wrote:

> >>>>>>

> >>>>>>

> >>>>>>

> >>>>>>

> >>>>>>>KB890830 is the update to the Malicious Software Removal Tool. Unless

> >>>>>>>the Sound Max drivers were erroneously detected as malware or, were in

> >>>>>>>fact infected, then the updated MRT should have nothing to do with this

> >>>>>>>issue.

> >>>>>>>Open the mrt.log to find out what, if anything, was detected.

> >>>>>>>

> >>>>>>>To check the log, copy & paste the below into the Open: line from

> >>>>>>>Start > Run

> >>>>>>>

> >>>>>>>%windir%\debug\mrt.log

> >>>>>>>Click OK or press Enter

> >>>>>>>

> >>>>>>>Scroll down to the bottom of the log for the most recent entry.

> >>>>>>>If an 'infection' was found the log will state so.

> >>>>>>>

> >>>>>>>

> >>>>>>>MowGreen [MVP 2003-2007]

> >>>>>>>===============

> >>>>>>>*-343-* FDNY

> >>>>>>>Never Forgotten

> >>>>>>>===============

> >>>>>>>

> >>>>>>>

> >>>>>>>jw4au wrote:

> >>>>>>>

> >>>>>>>

> >>>>>>>

> >>>>>>>

> >>>>>>>>On 9/14/07 I noticed that the volume control slider would not stay up. The

> >>>>>>>>slider has a dash-mark outline around the control. When the slider is moved

> >>>>>>>>up the volume comes on but then the slider falls right back down and the

> >>>>>>>>volume is lost. Also, spell check features in Office programs are grayed out

> >>>>>>>>so the spell check will not work (word suggestions are visible but grayed out

> >>>>>>>>too).

> >>>>>>>>

> >>>>>>>>The last update installed prior to these problems starting was KB890830 on

> >>>>>>>>9/12. I tried to uninstall but it is not showing up in Add/Remove Programs

> >>>>>>>>or in the Windows Directory (but the Microsoft site says it was successfully

> >>>>>>>>installed). System Restore did not work either and I tried several dates

> >>>>>>>>going back as far as 9/1. Also tried: Changing users,

> >>>>>>>>uninstalling/reinstalling SoundMax and adjusting the properties of spelling &

> >>>>>>>>grammar.

> >>>>>>>>

> >>>>>>>>Any help is appreciated.

> >>>>>>>>

> >>>>>>>>Using: HP Pavilion zv5620us; XP Home SP2; Office Standard 2003 SP3;

> >>>>>>>>Soundmax Integrated Digital Audio; Norton Internet Security 2007

> >>>>>>>

>