Guest Rajiv K Khandelwal Posted September 25, 2007 Posted September 25, 2007 Have an SBS Server with five XP nodes. The fax is installed on the server, however, the fax console cannot be opened from some XP nodes but can be opened from some. Can some one suggest the remedy for this problem? Rajiv K. Khandelwal
Guest Costas Posted September 25, 2007 Posted September 25, 2007 Re: Fax Console of Server not seen on some XP nodes When you say it can't be opened, what exactly do you mean? Do you get an error message, or the Fax Console doesn't show under 'Programs'. If it doesn't show up, make sure that the Fax client has been installed or post the error if you get one -- Costas "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message news:uEkKaM3$HHA.4956@TK2MSFTNGP06.phx.gbl... > Have an SBS Server with five XP nodes. The fax is installed on the server, > however, the fax console cannot be opened from some XP nodes but can be > opened from some. Can some one suggest the remedy for this problem? > > Rajiv K. Khandelwal >
Guest Rajiv K Khandelwal Posted September 26, 2007 Posted September 26, 2007 Re: Fax Console of Server not seen on some XP nodes Thanks for your response to my post. In most of the XP nodes, when the folder for Printers and Faxes is opened and the Fax on Server is clicked, the Fax Console showing all the faxes in the inbox, sent, incoming, etc. are seen. However, in a few when Fax on Server is clicked the window showing the faxes in queue are seen like that of any other printer. How do I force the XP node to show the Fax Console rather then the faxes in queue? Thanking you in advance. Rajiv K. Khandelwal "Costas" <cpstechgroup@gmail.com> wrote in message news:0AE4FDD2-D5E5-4ED6-A9B6-AA4FEDDF1B65@microsoft.com... > When you say it can't be opened, what exactly do you mean? Do you get an > error message, or the Fax Console doesn't show under 'Programs'. If it > doesn't show up, make sure that the Fax client has been installed or post > the error if you get one > > -- > Costas > > > "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message > news:uEkKaM3$HHA.4956@TK2MSFTNGP06.phx.gbl... >> Have an SBS Server with five XP nodes. The fax is installed on the >> server, however, the fax console cannot be opened from some XP nodes but >> can be opened from some. Can some one suggest the remedy for this >> problem? >> >> Rajiv K. Khandelwal >> >
Guest Costas Posted September 26, 2007 Posted September 26, 2007 Re: Fax Console of Server not seen on some XP nodes Rajiv, On the computers that you don't see the Fax Console, if you go to 'Accessories' | 'Communications' | 'Fax' is there an entry for 'Fax Console' ? I'm thinking that the Fax client tools might not have been installed properly on the workstation. Try going to Server Management, 'Client Computers' select the computers that have the problems and then 'Assign Applications to Client Computers' to re-assign the Fax client. Another thing to look at is whether local workstations have a fax/modem attached to them that might interfere with the server fax -- Costas "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message news:e17ylO$$HHA.4496@TK2MSFTNGP06.phx.gbl... > Thanks for your response to my post. In most of the XP nodes, when the > folder for Printers and Faxes is opened and the Fax on Server is clicked, > the Fax Console showing all the faxes in the inbox, sent, incoming, etc. > are seen. However, in a few when Fax on Server is clicked the window > showing the faxes in queue are seen like that of any other printer. How do > I force the XP node to show the Fax Console rather then the faxes in > queue? > > Thanking you in advance. > > Rajiv K. Khandelwal > > "Costas" <cpstechgroup@gmail.com> wrote in message > news:0AE4FDD2-D5E5-4ED6-A9B6-AA4FEDDF1B65@microsoft.com... >> When you say it can't be opened, what exactly do you mean? Do you get an >> error message, or the Fax Console doesn't show under 'Programs'. If it >> doesn't show up, make sure that the Fax client has been installed or post >> the error if you get one >> >> -- >> Costas >> >> >> "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message >> news:uEkKaM3$HHA.4956@TK2MSFTNGP06.phx.gbl... >>> Have an SBS Server with five XP nodes. The fax is installed on the >>> server, however, the fax console cannot be opened from some XP nodes but >>> can be opened from some. Can some one suggest the remedy for this >>> problem? >>> >>> Rajiv K. Khandelwal >>> >> > >
Guest Rajiv K Khandelwal Posted September 27, 2007 Posted September 27, 2007 Re: Fax Console of Server not seen on some XP nodes Costas, Thanks for your response. No fax/modem is installed on the clients. Ran the "Assign Applications to Client Computers" but that did not resolve the issue. Rajiv K. Khandelwal "Costas" <cpstechgroup@gmail.com> wrote in message news:F6D72D70-7954-43B0-84C4-5A6244CD4847@microsoft.com... > Rajiv, > > On the computers that you don't see the Fax Console, if you go to > 'Accessories' | 'Communications' | 'Fax' is there an entry for 'Fax > Console' ? I'm thinking that the Fax client tools might not have been > installed properly on the workstation. Try going to Server Management, > 'Client Computers' select the computers that have the problems and then > 'Assign Applications to Client Computers' to re-assign the Fax client. > > Another thing to look at is whether local workstations have a fax/modem > attached to them that might interfere with the server fax > > -- > Costas > > > "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message > news:e17ylO$$HHA.4496@TK2MSFTNGP06.phx.gbl... >> Thanks for your response to my post. In most of the XP nodes, when the >> folder for Printers and Faxes is opened and the Fax on Server is clicked, >> the Fax Console showing all the faxes in the inbox, sent, incoming, etc. >> are seen. However, in a few when Fax on Server is clicked the window >> showing the faxes in queue are seen like that of any other printer. How >> do I force the XP node to show the Fax Console rather then the faxes in >> queue? >> >> Thanking you in advance. >> >> Rajiv K. Khandelwal >> >> "Costas" <cpstechgroup@gmail.com> wrote in message >> news:0AE4FDD2-D5E5-4ED6-A9B6-AA4FEDDF1B65@microsoft.com... >>> When you say it can't be opened, what exactly do you mean? Do you get >>> an error message, or the Fax Console doesn't show under 'Programs'. If >>> it doesn't show up, make sure that the Fax client has been installed or >>> post the error if you get one >>> >>> -- >>> Costas >>> >>> >>> "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message >>> news:uEkKaM3$HHA.4956@TK2MSFTNGP06.phx.gbl... >>>> Have an SBS Server with five XP nodes. The fax is installed on the >>>> server, however, the fax console cannot be opened from some XP nodes >>>> but can be opened from some. Can some one suggest the remedy for this >>>> problem? >>>> >>>> Rajiv K. Khandelwal >>>> >>> >> >> >
Guest Costas Posted September 27, 2007 Posted September 27, 2007 Re: Fax Console of Server not seen on some XP nodes Is there an entry under 'Accessories' | 'Communications' | 'Fax' | 'Fax Console' ? If yes, what happens when you select it? -- Costas "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message news:%23uJlxyLAIHA.5652@TK2MSFTNGP05.phx.gbl... > Costas, > > Thanks for your response. No fax/modem is installed on the clients. Ran > the "Assign Applications to Client Computers" but that did not resolve the > issue. > > Rajiv K. Khandelwal > > "Costas" <cpstechgroup@gmail.com> wrote in message > news:F6D72D70-7954-43B0-84C4-5A6244CD4847@microsoft.com... >> Rajiv, >> >> On the computers that you don't see the Fax Console, if you go to >> 'Accessories' | 'Communications' | 'Fax' is there an entry for 'Fax >> Console' ? I'm thinking that the Fax client tools might not have been >> installed properly on the workstation. Try going to Server Management, >> 'Client Computers' select the computers that have the problems and then >> 'Assign Applications to Client Computers' to re-assign the Fax client. >> >> Another thing to look at is whether local workstations have a fax/modem >> attached to them that might interfere with the server fax >> >> -- >> Costas >> >> >> "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message >> news:e17ylO$$HHA.4496@TK2MSFTNGP06.phx.gbl... >>> Thanks for your response to my post. In most of the XP nodes, when the >>> folder for Printers and Faxes is opened and the Fax on Server is >>> clicked, the Fax Console showing all the faxes in the inbox, sent, >>> incoming, etc. are seen. However, in a few when Fax on Server is clicked >>> the window showing the faxes in queue are seen like that of any other >>> printer. How do I force the XP node to show the Fax Console rather then >>> the faxes in queue? >>> >>> Thanking you in advance. >>> >>> Rajiv K. Khandelwal >>> >>> "Costas" <cpstechgroup@gmail.com> wrote in message >>> news:0AE4FDD2-D5E5-4ED6-A9B6-AA4FEDDF1B65@microsoft.com... >>>> When you say it can't be opened, what exactly do you mean? Do you get >>>> an error message, or the Fax Console doesn't show under 'Programs'. If >>>> it doesn't show up, make sure that the Fax client has been installed or >>>> post the error if you get one >>>> >>>> -- >>>> Costas >>>> >>>> >>>> "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message >>>> news:uEkKaM3$HHA.4956@TK2MSFTNGP06.phx.gbl... >>>>> Have an SBS Server with five XP nodes. The fax is installed on the >>>>> server, however, the fax console cannot be opened from some XP nodes >>>>> but can be opened from some. Can some one suggest the remedy for this >>>>> problem? >>>>> >>>>> Rajiv K. Khandelwal >>>>> >>>> >>> >>> >> > >
Guest Rajiv K Khandelwal Posted October 4, 2007 Posted October 4, 2007 Re: Fax Console of Server not seen on some XP nodes Costas, Thanks for your response. As I was out of town, I could not reply earlier. Sorry for the delay. There is no entry of 'Accessories' | 'Communications' | 'Fax'. Rajiv K. Khandelwal "Costas" <cpstechgroup@gmail.com> wrote in message news:3E210543-1789-4723-8F25-73944CD2DF7D@microsoft.com... > Is there an entry under 'Accessories' | 'Communications' | 'Fax' | 'Fax > Console' ? If yes, what happens when you select it? > > -- > Costas > > > "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message > news:%23uJlxyLAIHA.5652@TK2MSFTNGP05.phx.gbl... >> Costas, >> >> Thanks for your response. No fax/modem is installed on the clients. Ran >> the "Assign Applications to Client Computers" but that did not resolve >> the issue. >> >> Rajiv K. Khandelwal >> >> "Costas" <cpstechgroup@gmail.com> wrote in message >> news:F6D72D70-7954-43B0-84C4-5A6244CD4847@microsoft.com... >>> Rajiv, >>> >>> On the computers that you don't see the Fax Console, if you go to >>> 'Accessories' | 'Communications' | 'Fax' is there an entry for 'Fax >>> Console' ? I'm thinking that the Fax client tools might not have been >>> installed properly on the workstation. Try going to Server Management, >>> 'Client Computers' select the computers that have the problems and then >>> 'Assign Applications to Client Computers' to re-assign the Fax client. >>> >>> Another thing to look at is whether local workstations have a fax/modem >>> attached to them that might interfere with the server fax >>> >>> -- >>> Costas >>> >>> >>> "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message >>> news:e17ylO$$HHA.4496@TK2MSFTNGP06.phx.gbl... >>>> Thanks for your response to my post. In most of the XP nodes, when the >>>> folder for Printers and Faxes is opened and the Fax on Server is >>>> clicked, the Fax Console showing all the faxes in the inbox, sent, >>>> incoming, etc. are seen. However, in a few when Fax on Server is >>>> clicked the window showing the faxes in queue are seen like that of any >>>> other printer. How do I force the XP node to show the Fax Console >>>> rather then the faxes in queue? >>>> >>>> Thanking you in advance. >>>> >>>> Rajiv K. Khandelwal >>>> >>>> "Costas" <cpstechgroup@gmail.com> wrote in message >>>> news:0AE4FDD2-D5E5-4ED6-A9B6-AA4FEDDF1B65@microsoft.com... >>>>> When you say it can't be opened, what exactly do you mean? Do you get >>>>> an error message, or the Fax Console doesn't show under 'Programs'. >>>>> If it doesn't show up, make sure that the Fax client has been >>>>> installed or post the error if you get one >>>>> >>>>> -- >>>>> Costas >>>>> >>>>> >>>>> "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message >>>>> news:uEkKaM3$HHA.4956@TK2MSFTNGP06.phx.gbl... >>>>>> Have an SBS Server with five XP nodes. The fax is installed on the >>>>>> server, however, the fax console cannot be opened from some XP nodes >>>>>> but can be opened from some. Can some one suggest the remedy for this >>>>>> problem? >>>>>> >>>>>> Rajiv K. Khandelwal >>>>>> >>>>> >>>> >>>> >>> >> >> >
Guest Rajiv K Khandelwal Posted October 5, 2007 Posted October 5, 2007 Re: Fax Console of Server not seen on some XP nodes Hello Manfred, Inspite of trying all things, the Fax Console did not appear. While see the Windows XP components in the Control Panel -> Add Programme, the Fax was not installed. Installing the fax components resolved the whole issue. Thanks for everyone's co-operation. Rajiv K. Khandelwal "Manfred Zhuang [MSFT]" <v-mzhuan@online.microsoft.com> wrote in message news:Vdib5ImBIHA.240@TK2MSFTNGHUB02.phx.gbl... > Hello Rajiv, > > Thank you for posting here and also thanks to Costas for the input. > > From your post, I understand that some XP clients cannot open fax console. > > I suggest you try following steps and check if it works: > > Suggestion 1: Prepare a Clean Boot environment on the problematic client > workstations > ===================================================== > 1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG" > (without the quotation marks) and click OK. > 2. Under the Service tab, check "Hide All Microsoft Services", and then > click "Disable All" button. In this way, we can disable all the services > which belong to third-party programs. > 3. Under the Startup tab, click "Disable All" button. > > 4. Click OK. > 5. Choose Yes to restart the computer. > 6. Check "Don't show this message or launch the system configuration > utility when Windows starts". > 7. Please check if the issue persists. > > If the issue persists, please try rest steps in the clean boot > environment. > > NOTE: We can check on Normal Startup in the General tab to roll back to > Normal Mode after we get this issue resolved. > > Suggestion 2: Reinstall Fax service on the client: > =========================== > 1. Please remove the network Fax on the client via Control Panel -> > Printers and Faxes. > > 2. Please remove the Fax Service on the client: > > Control Panel -> Add or Remove Programs -> Add/Remove Windows Components, > uncheck Fax Services and click Next and then follow the wizard to finish. > > 3. Run following command: > > sysocmgr.exe /u:"\\YourServerName\clientapps\faxxp\fax_inst.inf" /r /q /n > /i:"\\YourServerName\clientapps\faxxp\fax_master.inf" > > 4. After that, go to Control Panel -> Printers and Faxes, double-click Add > Printer. Select "A network printer, or a printer attached to another > computer", click Next, select "Connect to this printer (or to browse for a > printer, select this option and click Next). Type "\\sbsserver\Fax" in the > Name textbox and click Next. Follow the wizard to finish. > > Then please check if Fax console can be opened. > > Suggestion 3: > ========= > 1. Remove the client workstation via Server Management. > 2. On the client workstation, leave the domain. > 3. Re-add the client workstation via Server Management. Ensure to install > shared fax client. > 4. On the client workstation, visit http://servername/connectcomputer to > re-join the domain. > > I hope the above information is helpful to you. However, if the issue > persists, please help me gather following information: > > 1. Does the issue happen for the problematic client workstations no matter > which user logs on? Please try different user accounts and check if it > makes any difference. > > 2. Please download the MPS Report tool from the following link and run it > on the client and the SBS server, then send the generated CAB file to my > mailbox v-mzhuan@microsoft.com for further investigation so that we can > find what the root cause is: > > http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9 > 15706/MPSRPT_SETUPPerf.EX > > For your information: > http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F- > 88B7-F9C79B7306C0&displaylang=en > > Please try the above steps at your earliest convenience. If you have any > concern, please feel free to let me know. > > Best regards, > > Manfred Zhuang(MSFT) > Microsoft Online Newsgroup Support > > Get Secure! - http://www.microsoft.com/security > > ===================================================== > This newsgroup only focuses on SBS technical issues. If you have issues > regarding other Microsoft products, you'd better post in the corresponding > newsgroups so that they can be resolved in an efficient and timely manner. > You can locate the newsgroup here: > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx > > When opening a new thread via the web interface, we recommend you check > the > "Notify me of replies" box to receive e-mail notifications when there are > any updates in your thread. When responding to posts via your newsreader, > please "Reply to Group" so that others may learn and benefit from your > issue. > > Microsoft engineers can only focus on one issue per thread. Although we > provide other information for your reference, we recommend you post > different incidents in different threads to keep the thread clean. In > doing > so, it will ensure your issues are resolved in a timely manner. > > For urgent issues, you may want to contact Microsoft CSS directly. Please > check http://support.microsoft.com for regional support phone numbers. > > Any input or comments in this thread are highly appreciated. > ===================================================== > > This posting is provided "AS IS" with no warranties, and confers no > rights. > -------------------- > | From: "Rajiv K Khandelwal" <rajiv@vardaan.net> > | References: <uEkKaM3$HHA.4956@TK2MSFTNGP06.phx.gbl> > <0AE4FDD2-D5E5-4ED6-A9B6-AA4FEDDF1B65@microsoft.com> > <e17ylO$$HHA.4496@TK2MSFTNGP06.phx.gbl> > <F6D72D70-7954-43B0-84C4-5A6244CD4847@microsoft.com> > <#uJlxyLAIHA.5652@TK2MSFTNGP05.phx.gbl> > <3E210543-1789-4723-8F25-73944CD2DF7D@microsoft.com> > | Subject: Re: Fax Console of Server not seen on some XP nodes > | Date: Thu, 4 Oct 2007 11:31:23 +0530 > | Lines: 89 > | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138 > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138 > | X-RFC2646: Format=Flowed; Response > | Message-ID: <OOJL#vkBIHA.5980@TK2MSFTNGP04.phx.gbl> > | Newsgroups: > microsoft.public.windows.server.sbs,microsoft.public.windowsxp.general > | NNTP-Posting-Host: 122.163.76.103 > | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsxp.general:129987 > microsoft.public.windows.server.sbs:67299 > | X-Tomcat-NG: microsoft.public.windows.server.sbs > | > | Costas, > | > | Thanks for your response. As I was out of town, I could not reply > earlier. > | Sorry for the delay. > | > | There is no entry of 'Accessories' | 'Communications' | 'Fax'. > | > | Rajiv K. Khandelwal > | > | "Costas" <cpstechgroup@gmail.com> wrote in message > | news:3E210543-1789-4723-8F25-73944CD2DF7D@microsoft.com... > | > Is there an entry under 'Accessories' | 'Communications' | 'Fax' | > 'Fax > | > Console' ? If yes, what happens when you select it? > | > > | > -- > | > Costas > | > > | > > | > "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message > | > news:%23uJlxyLAIHA.5652@TK2MSFTNGP05.phx.gbl... > | >> Costas, > | >> > | >> Thanks for your response. No fax/modem is installed on the clients. > Ran > | >> the "Assign Applications to Client Computers" but that did not > resolve > | >> the issue. > | >> > | >> Rajiv K. Khandelwal > | >> > | >> "Costas" <cpstechgroup@gmail.com> wrote in message > | >> news:F6D72D70-7954-43B0-84C4-5A6244CD4847@microsoft.com... > | >>> Rajiv, > | >>> > | >>> On the computers that you don't see the Fax Console, if you go to > | >>> 'Accessories' | 'Communications' | 'Fax' is there an entry for 'Fax > | >>> Console' ? I'm thinking that the Fax client tools might not have > been > | >>> installed properly on the workstation. Try going to Server > Management, > | >>> 'Client Computers' select the computers that have the problems and > then > | >>> 'Assign Applications to Client Computers' to re-assign the Fax > client. > | >>> > | >>> Another thing to look at is whether local workstations have a > fax/modem > | >>> attached to them that might interfere with the server fax > | >>> > | >>> -- > | >>> Costas > | >>> > | >>> > | >>> "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message > | >>> news:e17ylO$$HHA.4496@TK2MSFTNGP06.phx.gbl... > | >>>> Thanks for your response to my post. In most of the XP nodes, when > the > | >>>> folder for Printers and Faxes is opened and the Fax on Server is > | >>>> clicked, the Fax Console showing all the faxes in the inbox, sent, > | >>>> incoming, etc. are seen. However, in a few when Fax on Server is > | >>>> clicked the window showing the faxes in queue are seen like that of > any > | >>>> other printer. How do I force the XP node to show the Fax Console > | >>>> rather then the faxes in queue? > | >>>> > | >>>> Thanking you in advance. > | >>>> > | >>>> Rajiv K. Khandelwal > | >>>> > | >>>> "Costas" <cpstechgroup@gmail.com> wrote in message > | >>>> news:0AE4FDD2-D5E5-4ED6-A9B6-AA4FEDDF1B65@microsoft.com... > | >>>>> When you say it can't be opened, what exactly do you mean? Do you > get > | >>>>> an error message, or the Fax Console doesn't show under > 'Programs'. > | >>>>> If it doesn't show up, make sure that the Fax client has been > | >>>>> installed or post the error if you get one > | >>>>> > | >>>>> -- > | >>>>> Costas > | >>>>> > | >>>>> > | >>>>> "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message > | >>>>> news:uEkKaM3$HHA.4956@TK2MSFTNGP06.phx.gbl... > | >>>>>> Have an SBS Server with five XP nodes. The fax is installed on > the > | >>>>>> server, however, the fax console cannot be opened from some XP > nodes > | >>>>>> but can be opened from some. Can some one suggest the remedy for > this > | >>>>>> problem? > | >>>>>> > | >>>>>> Rajiv K. Khandelwal > | >>>>>> > | >>>>> > | >>>> > | >>>> > | >>> > | >> > | >> > | > > | > | > | >
Guest Rajiv K Khandelwal Posted October 5, 2007 Posted October 5, 2007 Re: Fax Console of Server not seen on some XP nodes Hi Manfred, You have summarized it beautifully for the benefit of others. Rajiv K. Khandelwal "Manfred Zhuang [MSFT]" <v-mzhuan@online.microsoft.com> wrote in message news:Tr2EUwyBIHA.4648@TK2MSFTNGHUB02.phx.gbl... > Hi Rajiv, > > Appreciate your update and response. I am glad to hear that the problem > has > been fixed. > > I'd like to make a summary for this thread: > > Issue: > ======= > Some clients cannot open Fax console > > Cause: > ======= > Fax service is not installed on the clients > > Resolution: > ========= > Install Fax service via Add/Remove Windows Components, > > If you have any other questions or concerns, please do not hesitate to > contact us. It is always our pleasure to be of assistance. > > Have a nice day! > > Manfred Zhuang(MSFT) > Microsoft Online Newsgroup Support > > Get Secure! - http://www.microsoft.com/security > > ===================================================== > This newsgroup only focuses on SBS technical issues. If you have issues > regarding other Microsoft products, you'd better post in the corresponding > newsgroups so that they can be resolved in an efficient and timely manner. > You can locate the newsgroup here: > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx > > When opening a new thread via the web interface, we recommend you check > the > "Notify me of replies" box to receive e-mail notifications when there are > any updates in your thread. When responding to posts via your newsreader, > please "Reply to Group" so that others may learn and benefit from your > issue. > > Microsoft engineers can only focus on one issue per thread. Although we > provide other information for your reference, we recommend you post > different incidents in different threads to keep the thread clean. In > doing > so, it will ensure your issues are resolved in a timely manner. > > For urgent issues, you may want to contact Microsoft CSS directly. Please > check http://support.microsoft.com for regional support phone numbers. > > Any input or comments in this thread are highly appreciated. > ===================================================== > > This posting is provided "AS IS" with no warranties, and confers no > rights. > -------------------- > | From: "Rajiv K Khandelwal" <rajiv@vardaan.net> > | References: <uEkKaM3$HHA.4956@TK2MSFTNGP06.phx.gbl> > <0AE4FDD2-D5E5-4ED6-A9B6-AA4FEDDF1B65@microsoft.com> > <e17ylO$$HHA.4496@TK2MSFTNGP06.phx.gbl> > <F6D72D70-7954-43B0-84C4-5A6244CD4847@microsoft.com> > <#uJlxyLAIHA.5652@TK2MSFTNGP05.phx.gbl> > <3E210543-1789-4723-8F25-73944CD2DF7D@microsoft.com> > <OOJL#vkBIHA.5980@TK2MSFTNGP04.phx.gbl> > <Vdib5ImBIHA.240@TK2MSFTNGHUB02.phx.gbl> > | Subject: Re: Fax Console of Server not seen on some XP nodes > | Date: Fri, 5 Oct 2007 10:43:31 +0530 > | Lines: 264 > | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138 > | x-mimeole: Produced By Microsoft MimeOLE V6.00.2900.3138 > | X-RFC2646: Format=Flowed; Original > | Message-ID: <OUEp45wBIHA.1188@TK2MSFTNGP04.phx.gbl> > | Newsgroups: > microsoft.public.windows.server.sbs,microsoft.public.windowsxp.general > | NNTP-Posting-Host: abts-ncr-dynamic-135.86.161.122.airtelbroadband.in > 122.161.86.135 > | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsxp.general:130319 > microsoft.public.windows.server.sbs:67586 > | X-Tomcat-NG: microsoft.public.windows.server.sbs > | > | Hello Manfred, > | > | Inspite of trying all things, the Fax Console did not appear. While see > the > | Windows XP components in the Control Panel -> Add Programme, the Fax was > not > | installed. Installing the fax components resolved the whole issue. > | > | Thanks for everyone's co-operation. > | > | Rajiv K. Khandelwal > | > | > | "Manfred Zhuang [MSFT]" <v-mzhuan@online.microsoft.com> wrote in message > | news:Vdib5ImBIHA.240@TK2MSFTNGHUB02.phx.gbl... > | > Hello Rajiv, > | > > | > Thank you for posting here and also thanks to Costas for the input. > | > > | > From your post, I understand that some XP clients cannot open fax > console. > | > > | > I suggest you try following steps and check if it works: > | > > | > Suggestion 1: Prepare a Clean Boot environment on the problematic > client > | > workstations > | > ===================================================== > | > 1. Click Start and Click Run, and in the "Open" line, type in > "MSCONFIG" > | > (without the quotation marks) and click OK. > | > 2. Under the Service tab, check "Hide All Microsoft Services", and > then > | > click "Disable All" button. In this way, we can disable all the > services > | > which belong to third-party programs. > | > 3. Under the Startup tab, click "Disable All" button. > | > > | > 4. Click OK. > | > 5. Choose Yes to restart the computer. > | > 6. Check "Don't show this message or launch the system configuration > | > utility when Windows starts". > | > 7. Please check if the issue persists. > | > > | > If the issue persists, please try rest steps in the clean boot > | > environment. > | > > | > NOTE: We can check on Normal Startup in the General tab to roll back > to > | > Normal Mode after we get this issue resolved. > | > > | > Suggestion 2: Reinstall Fax service on the client: > | > =========================== > | > 1. Please remove the network Fax on the client via Control Panel -> > | > Printers and Faxes. > | > > | > 2. Please remove the Fax Service on the client: > | > > | > Control Panel -> Add or Remove Programs -> Add/Remove Windows > Components, > | > uncheck Fax Services and click Next and then follow the wizard to > finish. > | > > | > 3. Run following command: > | > > | > sysocmgr.exe /u:"\\YourServerName\clientapps\faxxp\fax_inst.inf" /r /q > /n > | > /i:"\\YourServerName\clientapps\faxxp\fax_master.inf" > | > > | > 4. After that, go to Control Panel -> Printers and Faxes, double-click > Add > | > Printer. Select "A network printer, or a printer attached to another > | > computer", click Next, select "Connect to this printer (or to browse > for a > | > printer, select this option and click Next). Type "\\sbsserver\Fax" in > the > | > Name textbox and click Next. Follow the wizard to finish. > | > > | > Then please check if Fax console can be opened. > | > > | > Suggestion 3: > | > ========= > | > 1. Remove the client workstation via Server Management. > | > 2. On the client workstation, leave the domain. > | > 3. Re-add the client workstation via Server Management. Ensure to > install > | > shared fax client. > | > 4. On the client workstation, visit http://servername/connectcomputer > to > | > re-join the domain. > | > > | > I hope the above information is helpful to you. However, if the issue > | > persists, please help me gather following information: > | > > | > 1. Does the issue happen for the problematic client workstations no > matter > | > which user logs on? Please try different user accounts and check if it > | > makes any difference. > | > > | > 2. Please download the MPS Report tool from the following link and run > it > | > on the client and the SBS server, then send the generated CAB file to > my > | > mailbox v-mzhuan@microsoft.com for further investigation so that we > can > | > find what the root cause is: > | > > | > > http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9 > | > 15706/MPSRPT_SETUPPerf.EX > | > > | > For your information: > | > > http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F- > | > 88B7-F9C79B7306C0&displaylang=en > | > > | > Please try the above steps at your earliest convenience. If you have > any > | > concern, please feel free to let me know. > | > > | > Best regards, > | > > | > Manfred Zhuang(MSFT) > | > Microsoft Online Newsgroup Support > | > > | > Get Secure! - http://www.microsoft.com/security > | > > | > ===================================================== > | > This newsgroup only focuses on SBS technical issues. If you have > issues > | > regarding other Microsoft products, you'd better post in the > corresponding > | > newsgroups so that they can be resolved in an efficient and timely > manner. > | > You can locate the newsgroup here: > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx > | > > | > When opening a new thread via the web interface, we recommend you > check > | > the > | > "Notify me of replies" box to receive e-mail notifications when there > are > | > any updates in your thread. When responding to posts via your > newsreader, > | > please "Reply to Group" so that others may learn and benefit from your > | > issue. > | > > | > Microsoft engineers can only focus on one issue per thread. Although > we > | > provide other information for your reference, we recommend you post > | > different incidents in different threads to keep the thread clean. In > | > doing > | > so, it will ensure your issues are resolved in a timely manner. > | > > | > For urgent issues, you may want to contact Microsoft CSS directly. > Please > | > check http://support.microsoft.com for regional support phone numbers. > | > > | > Any input or comments in this thread are highly appreciated. > | > ===================================================== > | > > | > This posting is provided "AS IS" with no warranties, and confers no > | > rights. > | > -------------------- > | > | From: "Rajiv K Khandelwal" <rajiv@vardaan.net> > | > | References: <uEkKaM3$HHA.4956@TK2MSFTNGP06.phx.gbl> > | > <0AE4FDD2-D5E5-4ED6-A9B6-AA4FEDDF1B65@microsoft.com> > | > <e17ylO$$HHA.4496@TK2MSFTNGP06.phx.gbl> > | > <F6D72D70-7954-43B0-84C4-5A6244CD4847@microsoft.com> > | > <#uJlxyLAIHA.5652@TK2MSFTNGP05.phx.gbl> > | > <3E210543-1789-4723-8F25-73944CD2DF7D@microsoft.com> > | > | Subject: Re: Fax Console of Server not seen on some XP nodes > | > | Date: Thu, 4 Oct 2007 11:31:23 +0530 > | > | Lines: 89 > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138 > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138 > | > | X-RFC2646: Format=Flowed; Response > | > | Message-ID: <OOJL#vkBIHA.5980@TK2MSFTNGP04.phx.gbl> > | > | Newsgroups: > | > microsoft.public.windows.server.sbs,microsoft.public.windowsxp.general > | > | NNTP-Posting-Host: 122.163.76.103 > | > | Path: > TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl > | > | Xref: TK2MSFTNGHUB02.phx.gbl > microsoft.public.windowsxp.general:129987 > | > microsoft.public.windows.server.sbs:67299 > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs > | > | > | > | Costas, > | > | > | > | Thanks for your response. As I was out of town, I could not reply > | > earlier. > | > | Sorry for the delay. > | > | > | > | There is no entry of 'Accessories' | 'Communications' | 'Fax'. > | > | > | > | Rajiv K. Khandelwal > | > | > | > | "Costas" <cpstechgroup@gmail.com> wrote in message > | > | news:3E210543-1789-4723-8F25-73944CD2DF7D@microsoft.com... > | > | > Is there an entry under 'Accessories' | 'Communications' | 'Fax' | > | > 'Fax > | > | > Console' ? If yes, what happens when you select it? > | > | > > | > | > -- > | > | > Costas > | > | > > | > | > > | > | > "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message > | > | > news:%23uJlxyLAIHA.5652@TK2MSFTNGP05.phx.gbl... > | > | >> Costas, > | > | >> > | > | >> Thanks for your response. No fax/modem is installed on the > clients. > | > Ran > | > | >> the "Assign Applications to Client Computers" but that did not > | > resolve > | > | >> the issue. > | > | >> > | > | >> Rajiv K. Khandelwal > | > | >> > | > | >> "Costas" <cpstechgroup@gmail.com> wrote in message > | > | >> news:F6D72D70-7954-43B0-84C4-5A6244CD4847@microsoft.com... > | > | >>> Rajiv, > | > | >>> > | > | >>> On the computers that you don't see the Fax Console, if you go > to > | > | >>> 'Accessories' | 'Communications' | 'Fax' is there an entry for > 'Fax > | > | >>> Console' ? I'm thinking that the Fax client tools might not > have > | > been > | > | >>> installed properly on the workstation. Try going to Server > | > Management, > | > | >>> 'Client Computers' select the computers that have the problems > and > | > then > | > | >>> 'Assign Applications to Client Computers' to re-assign the Fax > | > client. > | > | >>> > | > | >>> Another thing to look at is whether local workstations have a > | > fax/modem > | > | >>> attached to them that might interfere with the server fax > | > | >>> > | > | >>> -- > | > | >>> Costas > | > | >>> > | > | >>> > | > | >>> "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message > | > | >>> news:e17ylO$$HHA.4496@TK2MSFTNGP06.phx.gbl... > | > | >>>> Thanks for your response to my post. In most of the XP nodes, > when > | > the > | > | >>>> folder for Printers and Faxes is opened and the Fax on Server > is > | > | >>>> clicked, the Fax Console showing all the faxes in the inbox, > sent, > | > | >>>> incoming, etc. are seen. However, in a few when Fax on Server > is > | > | >>>> clicked the window showing the faxes in queue are seen like > that > of > | > any > | > | >>>> other printer. How do I force the XP node to show the Fax > Console > | > | >>>> rather then the faxes in queue? > | > | >>>> > | > | >>>> Thanking you in advance. > | > | >>>> > | > | >>>> Rajiv K. Khandelwal > | > | >>>> > | > | >>>> "Costas" <cpstechgroup@gmail.com> wrote in message > | > | >>>> news:0AE4FDD2-D5E5-4ED6-A9B6-AA4FEDDF1B65@microsoft.com... > | > | >>>>> When you say it can't be opened, what exactly do you mean? Do > you > | > get > | > | >>>>> an error message, or the Fax Console doesn't show under > | > 'Programs'. > | > | >>>>> If it doesn't show up, make sure that the Fax client has been > | > | >>>>> installed or post the error if you get one > | > | >>>>> > | > | >>>>> -- > | > | >>>>> Costas > | > | >>>>> > | > | >>>>> > | > | >>>>> "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message > | > | >>>>> news:uEkKaM3$HHA.4956@TK2MSFTNGP06.phx.gbl... > | > | >>>>>> Have an SBS Server with five XP nodes. The fax is installed > on > | > the > | > | >>>>>> server, however, the fax console cannot be opened from some > XP > | > nodes > | > | >>>>>> but can be opened from some. Can some one suggest the remedy > for > | > this > | > | >>>>>> problem? > | > | >>>>>> > | > | >>>>>> Rajiv K. Khandelwal > | > | >>>>>> > | > | >>>>> > | > | >>>> > | > | >>>> > | > | >>> > | > | >> > | > | >> > | > | > > | > | > | > | > | > | > | > > | > | > | >
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