print job with long path name fails

[Guest Mark Warbeck]

Hi all,

 

I have a Windows 2003 Active Directory domain. When people print a PDF from

a web browser, the path to the file as seen in the print queue is quite long

(C:\Documents and Settings\<username>\local settings\temporary internet

files\<random_folder_name\file.pdf). These jobs stick in the queue and the

status says "printing-printing error". The printer (print device in MS

jargon) shows no activity, no data light). Usually someone else tries to

print and jobs back up. If I cancel the offending job, all the others print.

The printer is connected to the server via LPR ports and a 10BaseT network.

It happens on a number of printers, most recently an HP LaserJet 8100. Since

the printer doesn't seem to get the job, I think it's a server issue. Any

ideas?

 

Thanks,

Mark