TS Device CAL not releasing after expiration

[Guest jhferry3@gmail.com]

Hi,

 

I have 100 TS cal licenses in per device mode. I started getting

calls that people couldnt connect. When I looked at the TS licenses I

had 2 Cal licenses that expired but I never got them back.

 

WHat could cause this?

[Guest Jeff Pitsch]

Re: TS Device CAL not releasing after expiration

 

Were you getting 1003 and 1004 errors in the event logs? Do you have

100 or fewer devices that have connected in the last 90 days?

 

Jeff Pitsch

Microsoft MVP - Terminal Server

Citrix Technology Professional

Provision Networks VIP

 

Forums not enough?

Get support from the experts at your business

http://jeffpitschconsulting.com

 

jhferry3@gmail.com wrote:

> Hi,

>

> I have 100 TS cal licenses in per device mode. I started getting

> calls that people couldnt connect. When I looked at the TS licenses I

> had 2 Cal licenses that expired but I never got them back.

>

> WHat could cause this?

>

[Guest jhferry3@gmail.com]

Re: TS Device CAL not releasing after expiration

 

On Sep 27, 11:51 am, Jeff Pitsch <J...@Jeffpitschconsulting.com>

wrote:

> Were you getting 1003 and 1004 errors in the event logs? Do you have

> 100 or fewer devices that have connected in the last 90 days?

>

> Jeff Pitsch

> Microsoft MVP - Terminal Server

> Citrix Technology Professional

> Provision Networks VIP

>

> Forums not enough?

> Get support from the experts at your businesshttp://jeffpitschconsulting.com

>

> jhfer...@gmail.com wrote:

> > Hi,

>

> > I have 100 TS cal licenses in per device mode. I started getting

> > calls that people couldnt connect. When I looked at the TS licenses I

> > had 2 Cal licenses that expired but I never got them back.

>

> > WHat could cause this?

 

I do not see those errors but we do have less than 100 PC connecting I

would think. We only have 100 licenses.

[Guest Jeff Pitsch]

Re: TS Device CAL not releasing after expiration

 

Then how did you figure the problem to be a licensing issue when the

users couldn't connect?

 

Jeff Pitsch

Microsoft MVP - Terminal Server

Citrix Technology Professional

Provision Networks VIP

 

Forums not enough?

Get support from the experts at your business

http://jeffpitschconsulting.com

 

jhferry3@gmail.com wrote:

> On Sep 27, 11:51 am, Jeff Pitsch <J...@Jeffpitschconsulting.com>

> wrote:

>> Were you getting 1003 and 1004 errors in the event logs? Do you have

>> 100 or fewer devices that have connected in the last 90 days?

>>

>> Jeff Pitsch

>> Microsoft MVP - Terminal Server

>> Citrix Technology Professional

>> Provision Networks VIP

>>

>> Forums not enough?

>> Get support from the experts at your businesshttp://jeffpitschconsulting.com

>>

>> jhfer...@gmail.com wrote:

>>> Hi,

>>> I have 100 TS cal licenses in per device mode. I started getting

>>> calls that people couldnt connect. When I looked at the TS licenses I

>>> had 2 Cal licenses that expired but I never got them back.

>>> WHat could cause this?

>

> I do not see those errors but we do have less than 100 PC connecting I

> would think. We only have 100 licenses.

>

[Guest jhferry3@gmail.com]

Re: TS Device CAL not releasing after expiration

 

On Sep 27, 1:57 pm, Jeff Pitsch <J...@Jeffpitschconsulting.com> wrote:

> Then how did you figure the problem to be a licensing issue when the

> users couldn't connect?

>

> Jeff Pitsch

> Microsoft MVP - Terminal Server

> Citrix Technology Professional

> Provision Networks VIP

>

> Forums not enough?

> Get support from the experts at your businesshttp://jeffpitschconsulting.com

>

> jhfer...@gmail.com wrote:

> > On Sep 27, 11:51 am, Jeff Pitsch <J...@Jeffpitschconsulting.com>

> > wrote:

> >> Were you getting 1003 and 1004 errors in the event logs? Do you have

> >> 100 or fewer devices that have connected in the last 90 days?

>

> >> Jeff Pitsch

> >> Microsoft MVP - Terminal Server

> >> Citrix Technology Professional

> >> Provision Networks VIP

>

> >> Forums not enough?

> >> Get support from the experts at your businesshttp://jeffpitschconsulting.com

>

> >> jhfer...@gmail.com wrote:

> >>> Hi,

> >>> I have 100 TS cal licenses in per device mode. I started getting

> >>> calls that people couldnt connect. When I looked at the TS licenses I

> >>> had 2 Cal licenses that expired but I never got them back.

> >>> WHat could cause this?

>

> > I do not see those errors but we do have less than 100 PC connecting I

> > would think. We only have 100 licenses.

 

I sent into TS licensing and saw that 4 clients should have expired

and didnt release the license.

[Guest Vera Noest [MVP]]

Re: TS Device CAL not releasing after expiration

 

From:

http://ts.veranoest.net/ts_faq_licensing.htm#release_expired_TSCALs

 

Q: Expired TS CALs are not returned to the pool of available

licenses

 

A: If Microsoft's Volume Shadow Copy Service (VSS) is running on

the server, it could stop the thread on the TS License Server which

reclaims expired licenses.

 

Stop and restart the TS Licensing Service - it will restart the

thread, and, if the bug is the culprit, expired licenses will be

returned to the pool of available licenses within a couple of

minutes after the service is restarted.

 

For more details, check:

 

279561 - How to Override the License Server Discovery Process in

Windows Server 2003 Terminal Service

http://support.microsoft.com/?kbid=279561

 

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

"jhferry3@gmail.com" <jhferry3@gmail.com> wrote on 28 sep 2007 in

microsoft.public.windows.terminal_services:

> On Sep 27, 1:57 pm, Jeff Pitsch <J...@Jeffpitschconsulting.com>

> wrote:

>> Then how did you figure the problem to be a licensing issue

>> when the users couldn't connect?

>>

>> Jeff Pitsch

>> Microsoft MVP - Terminal Server

>> Citrix Technology Professional

>> Provision Networks VIP

>>

>> Forums not enough?

>> Get support from the experts at your

>> businesshttp://jeffpitschconsulting.com

>>

>> jhfer...@gmail.com wrote:

>> > On Sep 27, 11:51 am, Jeff Pitsch

>> > <J...@Jeffpitschconsulting.com> wrote:

>> >> Were you getting 1003 and 1004 errors in the event logs? Do

>> >> you have 100 or fewer devices that have connected in the

>> >> last 90 days?

>>

>> >> Jeff Pitsch

>> >> Microsoft MVP - Terminal Server

>> >> Citrix Technology Professional

>> >> Provision Networks VIP

>>

>> >> Forums not enough?

>> >> Get support from the experts at your

>> >> businesshttp://jeffpitschconsulting.com

>>

>> >> jhfer...@gmail.com wrote:

>> >>> Hi,

>> >>> I have 100 TS cal licenses in per device mode. I started

>> >>> getting calls that people couldnt connect. When I looked

>> >>> at the TS licenses I had 2 Cal licenses that expired but I

>> >>> never got them back. WHat could cause this?

>>

>> > I do not see those errors but we do have less than 100 PC

>> > connecting I would think. We only have 100 licenses.

>

> I sent into TS licensing and saw that 4 clients should have

> expired and didnt release the license.