Something blocking IE

[susie225]

Hi,

 

i've been having a couple of problems with my internet. Whenever i open internet explorer i get the message "internet explorer cannot display the webpage".

 

i have checked my connection to the internet and everything seems to be working fine, i even contacted my internet service provider and they could not find what the problem was.

 

so i basically cannot connect to the internet on that computer however i can with my laptop and another computer we have in the house. So i'm not sure if there is something blocking the IE page from connecting to the internet.

 

anyway any help would be appreicated.

 

thanks

[Guest Wolfeymole]

Hi Susie

 

Welcome to FPCH

 

What version of IE do you have and what security software do you have running?

[susie225]

I have IE 7 and norton internet security 2009. However after having the problems with IE i tried to stop norton from running and ended up uninstalling it. So now i just have spybot as i require internet access to download norton again. i just really dont have a clue what to do, so thanks for any help./

[Seth]

Hi Susie.

 

Try this:

 

1.Open Internet Explorer 7

2.Click Tools, and then click Internet Options.

3.Click the Advanced tab.

4.Under Reset Internet Explorer Settings, click Reset.

 

If that doesn't help, one of us will get you to run a ping test and/or an IP check. Either way, we'll find the problem.

[susie225]

i've managed to reset the settings but still have no luck acessing the web.

[Goku]

Hello and Welcome to FPCH Susie. :)

 

Please try the basic troubleshooting steps Microsoft suggests for resolving the problem and see what results they yield.

 

You receive an error message in Internet Explorer 7: "Internet Explorer cannot display the webpage"

 

Let us know if it helps or not. Good Luck. :)

 

-- Goku

[Tootech]

Also like to add that Norton is (in)famous for breaking internet connections, even after uninstalling.

 

I would recommend that you now run the Norton removal tool to ensure all traces have gone, then try accessing the internet again.

 

Go here, go to step 3 to download the tool, copy it over to your poorly computer, run it, reboot and try again.

 

Save your Norton 2009 Product Key, then download and run the Norton Removal Tool

[susie225]

Hi Goku,

 

thanks for your help, however i've tried the troubleshooting steps and still no luck.

[Seth]

Hi Susie,

 

Please download the Home Free Version of SuperAntiSpyware from SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware!. Run the program then go into it's Preferences>Repairs. Highlight "Repair Broken Internet Connection (Repair Winsock LSP Chain" then click on Perform Repair.

 

Restart the computer when prompted and test the internet.

 

If that doesn't help, we can try a ping test and/or check if the internet is ok in Safe Mode With Networking.

[susie225]

Also like to add that Norton is (in)famous for breaking internet connections, even after uninstalling.

 

I would recommend that you now run the Norton removal tool to ensure all traces have gone, then try accessing the internet again.

 

Go here, go to step 3 to download the tool, copy it over to your poorly computer, run it, reboot and try again.

 

Save your Norton 2009 Product Key, then download and run the Norton Removal Tool

 

 

Hi Tootech,

 

thanks for your advice, but i'm just not sure how i can copy the dowload tool over to my poorly computer with no internet access, is there anything you can suggest i do? because what i've now noticed is that i cant even log onto msn messenger. I'm not sure if that was a problem that happened the same time i lost inetnet access or a recent thing.

[susie225]

Hi Susie,

 

Please download the Home Free Version of SuperAntiSpyware from SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware!. Run the program then go into it's Preferences>Repairs. Highlight "Repair Broken Internet Connection (Repair Winsock LSP Chain" then click on Perform Repair.

 

Restart the computer when prompted and test the internet.

 

If that doesn't help, we can try a ping test and/or check if the internet is ok in Safe Mode With Networking.

 

Hi Seth,

 

how can i download the spyware programme on my computer that has no internet access.

[Seth]

Use the computer you're on now, then save the file to a cd or a USB memory stick. Then you can install Super on the problem computer.

[Tootech]

Can you write it to CD on another pc and then use the CD on your poorly PC?

 

Another way would be to use a USB memory stick to transfer it from one machine to another.

[Tootech]

Hey Seth :):):)

 

Do you think another would be the Winsock Fix?

[Seth]

Hey Seth :):):)

 

Do you think another would be the Winsock Fix?

 

Yes they're similar, but the SAS fix seems to be more thorough and is compatible with all versions of IE7. Plus, it would be a good idea for Susie to have SAS installed as an on demand scanner.

 

....back in a couple of hours.

[susie225]

hi Seth and Tootech,

 

Sorry for the delay, i finally got both the norton download tool and the super antispyware to run on my computer, however unfortunately neither worked.

Is there anything else i can try?

 

thanks

[Tootech]

Just to make sure - you now have no firewall or internet security software on your computer.

 

Can you download and run this program.

 

|MG| WinSock XP Fix 1.2

[Dalo Harkin]

Hi,

 

i've been having a couple of problems with my internet. Whenever i open internet explorer i get the message "internet explorer cannot display the webpage".

 

i have checked my connection to the internet and everything seems to be working fine, i even contacted my internet service provider and they could not find what the problem was.

 

so i basically cannot connect to the internet on that computer however i can with my laptop and another computer we have in the house. So i'm not sure if there is something blocking the IE page from connecting to the internet.

 

anyway any help would be appreicated.

 

thanks

 

Hi Suzy - is this a recent issue or is this a new computer that you are trying?

The fact that the other pcs are working and can connect to the internet, would say to me that there is a problem with how you connect to the internet and not IE7 - do you connect wirelessly or via an Ethernet cable?

if its wireless - is there any way that you could move the computer near the router so that you can plug an Ethernet cable in and rule that out - if it works then its the wireless adapter on your pc and then we can talk you through steps for fixing that

[susie225]

Hi Suzy - is this a recent issue or is this a new computer that you are trying?

The fact that the other pcs are working and can connect to the internet, would say to me that there is a problem with how you connect to the internet and not IE7 - do you connect wirelessly or via an Ethernet cable?

if its wireless - is there any way that you could move the computer near the router so that you can plug an Ethernet cable in and rule that out - if it works then its the wireless adapter on your pc and then we can talk you through steps for fixing that

 

Hi Dalo Harkin,

 

The computer is actually 5/6 yrs old, so this is quite a recent issue, the computer is connected to the internet via an ethernet cable and in fact when i turn on the computer it tells me that i am connected to the internet in the bottom right on the taskbar/tray but just cant seem to get access to the internet through IE7 or msn messenger or anything else that requires internet access. So i thought this couls be down to something blocking me from gaining access. Hope this helps and any support will be much appreicated.

 

thanks

[susie225]

Just to make sure - you now have no firewall or internet security software on your computer.

 

Can you download and run this program.

 

|MG| WinSock XP Fix 1.2

 

thats correct i now have no firewall or internet security running on my computer but i will give a try to tis program

 

thanks

[Seth]

The following is snipped from Mike. Note that he addressed a dns issue as well:

 

 

 

Click on Start and then Run

Type cmd and click OK

In the black window type ipconfig

 

Also,

 

Click Start and then Run

Type cmd and click OK

In the black window type ping 'www.google.com' (Without the quotes ' ')

Finally,

 

Click Start and then Run

Type cmd and click OK

In the black window type ping 66.102.9.147

 

Please post back the results from each command.

[susie225]

Ok these are the results from each command.

Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig

Windows IP Configuration

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : lan

IP Address . . . . . . . . . . . . .: 192.168.1.64

Subnet Mask . . . . . . . . . . . . . : 255.255.255.0

IP Address . . . . . . . . . . . . . . : ?

Default Gateway . . . . . . . . . . . .: 192.168.1.254

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix .:

IP address . . . . . . . . . . . . : ?

Default Gateway . . . . . . . . . :

C:\Documents and Settings\Owner>ping Google

Ping request could not find host Google. Please check the name and try again.

C:\Documents and Settings\Owner>ping 66.102.9.147

Pinging 66.102.9.147 with 32 bytes of data:

Reply from 66.102.9.147: bytes= 32 time=39ms TTL=245

Reply from 66.102.9.147: bytes= 32 time=41ms TTL=245

Reply from 66.102.9.147: bytes= 32 time=38ms TTL=245

Reply from 66.102.9.147: bytes= 32 time=41ms TTL=245

Ping statistics for 66.102.9.147:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 38ms, Maximum = 41ms, Average = 39ms

C:\Documents and Settings\Owner>

[Goku]

Internet Protocol Properties

 

OK Susie, please follow the below instructions.

 

1) Click on Start.

 

2) Select Run....

 

3) In the Open: field, type control and click OK.

 

4) In the Control Panel window, look for an icon labeled Network Connections.

 

5) Double-click on it. It should show you a list of all the connections on that computer.

 

6) Right-click on the connection that says Local Area Connection or something similar and select Properties.

 

7) Search for an option labeled Internet Protocol (TCP/IP) (or something similar). Highlight it and press the Properties button.

 

8) Another window will open up, allowing you to configure various aspects of your connection. Click on the General and tab and set them exactly as shown in the attachment.

 

9) After you have configured them appropriately, press the OK button and then the Close button.

 

10) Reboot the computer.

 

Note: Please make a note of all the settings in their existing state before applying any of the above modifications to them. Also, please create a restore point using System Restore in case you need to undo the changes.

 

Note: These instructions were specifically designed for Susie and are not intended to be followed by anyone else unless advised so. Please start a new thread in the appropriate Forum if you require assistance regarding a similar issue.

 

Are you able to access the internet now?

 

Let us know how it turns out, though. Good Luck. :)

 

-- Goku

Edited November 15, 2008 by Goku

[Seth]

I believe you have a DNS issue.

 

Open internet explorer then erase everything in the address bar (the address bar will show "http: etc). So erase all that, type in 66.102.9.147 and press enter. Google should come up. Is that correct?

[susie225]

Hi,

 

The internet is still not working, however when i type the IP address for google the page for google does come up, but thats about it.