Cannot add favourites to Internet Explorer

[Guest goundhog]

Users are unable to add to favourites in Internet Explorer 6.0 on my W2003

Terminal Server

 

There is no error mesage or event viewer message

 

Administrators can add them OK

 

Favourites have not been redirected and users have full rights to their

profile on the server and on the roaming profile share

 

I have checked in the registry and this entry is correct

 

HKCU \ Software \ Microsoft \ Windows \ Current Version \ Explorer \

UserShell \

%userprofile%

 

Any ideas where to check next ?

[Guest TP]

Re: Cannot add favourites to Internet Explorer

 

Hi,

 

Is this registry path correct as well for each user:

 

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

 

Favorites REG_SZ

 

Log on as an administrator, run Process Monitor, and then have

a normal user attempt to add a favorite. Look for any ACCESS

DENIED or other errors.

 

Process Monitor

 

http://www.microsoft.com/technet/sysinternals/utilities/processmonitor.mspx

 

-TP

 

goundhog wrote:

> Users are unable to add to favourites in Internet Explorer 6.0 on my

> W2003 Terminal Server

>

> There is no error mesage or event viewer message

>

> Administrators can add them OK

>

> Favourites have not been redirected and users have full rights to

> their profile on the server and on the roaming profile share

>

> I have checked in the registry and this entry is correct

>

> HKCU \ Software \ Microsoft \ Windows \ Current Version \ Explorer \

> UserShell \

> %userprofile%

>

> Any ideas where to check next ?

[Guest goundhog]

Re: Cannot add favourites to Internet Explorer

 

Thanks for the reply

 

I ran Process Monitor but there are no such errors when the user attempts to

add to Favorites. They also cannot Organise Favorites.

 

Regarding

 

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

 

Favorites REG_SZ

 

That path is C:\Docouments and Setttings \ Administrator \ Favorites

 

 

"TP" wrote:

> Hi,

>

> Is this registry path correct as well for each user:

>

> HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

>

> Favorites REG_SZ

>

> Log on as an administrator, run Process Monitor, and then have

> a normal user attempt to add a favorite. Look for any ACCESS

> DENIED or other errors.

>

> Process Monitor

>

> http://www.microsoft.com/technet/sysinternals/utilities/processmonitor.mspx

>

> -TP

>

> goundhog wrote:

> > Users are unable to add to favourites in Internet Explorer 6.0 on my

> > W2003 Terminal Server

> >

> > There is no error mesage or event viewer message

> >

> > Administrators can add them OK

> >

> > Favourites have not been redirected and users have full rights to

> > their profile on the server and on the roaming profile share

> >

> > I have checked in the registry and this entry is correct

> >

> > HKCU \ Software \ Microsoft \ Windows \ Current Version \ Explorer \

> > UserShell \

> > %userprofile%

> >

> > Any ideas where to check next ?

>

[Guest TP]

Re: Cannot add favourites to Internet Explorer

 

Are you saying that when you log on as each individual

user (not administrator) and check their HKCU you

see C:\Documents and Settings\Administrator\Favorites

as the path?

 

That is not correct, each user normally should point to

their own unique location.

 

-TP

 

goundhog wrote:

> Thanks for the reply

>

> I ran Process Monitor but there are no such errors when the user

> attempts to add to Favorites. They also cannot Organise Favorites.

>

> Regarding

>

> HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

>

> Favorites REG_SZ

>

> That path is C:\Docouments and Setttings \ Administrator \ Favorites

[Guest goundhog]

Re: Cannot add favourites to Internet Explorer

 

Sorry - when i log on as the users there is no entry for that !

 

That is clearly the problem

 

If I manually add it - doesn't make any difference. When the user logs off

and on - the entry is still blank

 

I need to find a way of getting the correct path in their for all users !

 

"TP" wrote:

> Are you saying that when you log on as each individual

> user (not administrator) and check their HKCU you

> see C:\Documents and Settings\Administrator\Favorites

> as the path?

>

> That is not correct, each user normally should point to

> their own unique location.

>

> -TP

>

> goundhog wrote:

> > Thanks for the reply

> >

> > I ran Process Monitor but there are no such errors when the user

> > attempts to add to Favorites. They also cannot Organise Favorites.

> >

> > Regarding

> >

> > HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

> >

> > Favorites REG_SZ

> >

> > That path is C:\Docouments and Setttings \ Administrator \ Favorites

>