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Windows Vista HB will not reactivate.

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My Windows Vista Home Basic shows that my Product Key is in use (the Desktop has the message that "This copy of Windows is not genuine". I cannot activate it (reactivate...I purchased the computer new with Windows Vista Home Basic pre-installed 4 years ago) and get code: 0xC004F050. Last week I spent 3 hours on the phone with a Microsoft Customer Service Rep. who tried everything he could through remote access. Even 2 different new Product Keys didn't work, nor did using the Clean Installation from the 3 webpages I was advised to try. Is it possible my product key was stolen (online, I'd assume) and being used by someone else??!!

 

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