Experiencing problems with latest Windows Updates (KB) not installing & repeated notifications via T

[AWS]

Good morning everyone,

 

I see there are many people who seem to be having a problem similar to mine, though I was unable to find an answer to one of my questions in this post.

 

 

Description of problem:

 

Although my Windows Update is set to download & install any updates during the overnight hours each day, the latest updates,

KB26333880, KB2572073, and KB2518864 were not installed. I went to the Windows Update site to check my update history. It showed the green/white checkmarks beside all 3 updates. The record also showed the

updates were attempted 3 times overnight. After clicking on the "Express" button on the Home Page, the results show the 3 aforementioned updates, but show "0 bytes" , and "0 download time."

This indicates to me that there are no updates to be downloaded, despite the yellow

Update Notification Shield continuing to be shown in the Taskbar.

 

 

Remedial measures attempted:

 

1. I tried downloading / installing two more times without success using both IE8 and FF (including restarting the computer).

2. Attempted to download & run the MS Fixit program, but got a message which read,

"An unexpected error has occurred, please try again later." NO error code was seen with this message. (I could SAVE the program to my Desktop...just couldn't run the set-up).

3. Tried searching for the presence of these updates using Start > Run >

%windir%KB#######.log (where the ######## is the individual KB update number). Each time - a message was displayed stating the file could not be found.

4. Reviewed the Add/Remove Programs list

(with the Show Updates box checked). None of the KB updates referred to above could be found.

5. Scans with SAS, MBAM, and

Outpost Security Suite Pro did not reveal any malware/security issues.

(SAS & MBAM are used only as on-demand scanners).

This particular problem with updates not downloading & repeated notifications being shown in the Taskbar occurred once before. On that occasion, I called Microsoft several times before finally, a support person accessed my computer remotely and spent about 50

minutes correcting the problem.

(Also, it should be noted that nearly every support person I spoke with kept trying to tell me that MS doesn't provide help with this type issue. I had to be rather adament in my response...telling the person that MS

DOES indeed provide free support for security-related Windows Updates. Whether they provide free support now is unknown).

Besides...I no longer have a phone number for MS anyway.

 

My questions to the Community:

 

1. Is there any way to download & install these 3 updates?

2. Is there an explanation as to why the

MS Fixit program will not install, and if so, is there some corrective action I can take which will enable me to download & run this program?

 

System specs:

 

Dell Dimension 3000 Tower Desktop; WIN XP Pro SP3; 2 GB RAM; 3.00 gHz CPU; Outpost Security Suite Pro; MBAM Pro (on-demand only); SAS (on-demand only); Spywareblaster; IE8 & FF

 

Thank you for your time, review, and any help!

 

Pete C.

 

 

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