windows 8 Problem mapping a printer

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I have a client with a small domain where I just brought up a Server 2012 Print Server. The printers are mapped via GPP. Most clients are now running Windows 8 with the few remaining ones running Windows 7. One Windows 8 client is having a problem mapping a particular HP LaserJet. All other clients are having no trouble mapping any printer via the GPP.

When I try to add the printer via Add a Printer it won't connect to the printer giving a 0x0000007e error. I've looked this up but there doesn't seem to be a consensus on how to correct this error.

I was able to map the user to the printer by running the Add a Printer wizard but instead of selecting the printer that appears, I selected "The printer I want isn't listed" and then selected the add the printer by IP address. The printer mapped and the driver installed with no problem.

So why can I add the printer via the wizard by IP address, but it won't add via GPP and it errors out in the wizard if I select the printer from the list of printers displayed?

Jonathan

 

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