printer and windows media player problems

[Guest J.B.]

I am using Windows 98. About 1 month ago, I started receiving the following

messages when I tried to print something:

 

"Hpftbx15 This program has performed an illegal operation and will be shut

down. Hpftbx15 caused a general protection fault."

 

"Hpftbx15 An error has occurred in your program. To keep working anyway,

click Ignore and save your work in a new file. To quit this program, click

Close. You will lose information you entered since your last save."

 

When I click either Ignore or Close, the printer prints my project without

any problem.

 

I went online to search for a solution and found a download to fix the

Hpftbx15 problem. However, my computer started acting weird after I

downloaded it, so I went into the Downloaded Program Files and deleted some

ActiveX files, thinking they were the new download that was causing problems.

 

Now I still have the printing problem. Plus, I don't have any sound when I

play a Windows Media Player video. Also, when I start my computer, I get the

following messages:

 

"Error loading powrprof.dll"

 

"The SETUPAPI.DLL file is linked to missing export NTDLL.DLL:NtClose"

 

Can anyone help me figure this out?

--

J.B.

[Guest Don Phillipson]

Re: printer and windows media player problems

 

"J.B." <JB@discussions.microsoft.com> wrote in message

news:80304A98-4291-4554-BBA6-40437E85FE8C@microsoft.com...

> I went online to search for a solution and found a download to fix the

> Hpftbx15 problem. However, my computer started acting weird after I

> downloaded it, so I went into the Downloaded Program Files and deleted

some

> ActiveX files, thinking they were the new download that was causing

problems.

>

> Now I still have the printing problem. Plus, I don't have any sound when

I

> play a Windows Media Player video. Also, when I start my computer, I get

the

> following messages:

>

> "Error loading powrprof.dll"

>

> "The SETUPAPI.DLL file is linked to missing export NTDLL.DLL:NtClose"

>

> Can anyone help me figure this out?

 

We know:

1. If we have all essential drivers on hand, it takes

less than an hour to reinstal the operating system afresh.

This is desirable every one to three years.

2. You have probably accumulated more than one OS

problem (a = HPFTBX printer problem, b = ActiveX deletions,

c = no sound.) Solving all these is likely to take more

than one hour.

 

Your decision?

 

--

Don Phillipson

Carlsbad Springs

(Ottawa, Canada)

[Guest PCR]

Re: printer and windows media player problems

 

J.B. wrote:

| I am using Windows 98. About 1 month ago, I started receiving the

| following messages when I tried to print something:

|

| "Hpftbx15 This program has performed an illegal operation and will

| be shut down. Hpftbx15 caused a general protection fault."

|

| "Hpftbx15 An error has occurred in your program. To keep working

| anyway, click Ignore and save your work in a new file. To quit this

| program, click Close. You will lose information you entered since

| your last save."

|

| When I click either Ignore or Close, the printer prints my project

| without any problem.

|

| I went online to search for a solution and found a download to fix the

| Hpftbx15 problem. However, my computer started acting weird after I

| downloaded it,

 

If you installed it, then always look first in...

 

"START button, Settings, Control Panel, Add/Remove Programs,

Install/Uninstall tab"

 

....for an entry that will remove it. Do you see one there now? What was

it you installed? If it gave you a wrong NTDLL.DLL, then hopefully by

uninstalling it, you will get back the right version.

 

| so I went into the Downloaded Program Files and

| deleted some ActiveX files, thinking they were the new download that

| was causing problems.

 

"C:\WINDOWS\Downloaded Program Files"? You mean you R-Clkd these &

selected to "remove"? It should be harmless to do that. When you go back

to the site that needs one, it should download again. (I remember it to

have been glee to first say that.) It is unlikely this has anything to

do with your problems.

 

| Now I still have the printing problem.

 

I don't have an HP printer. Hpftbx15 seems to be a suite of HP tools.

Continue your Google search-- BUT report back with what you find before

trying it.

 

| Plus, I don't have any sound

| when I play a Windows Media Player video.

 

I think this is a separate problem. Best do just one at a time.

 

| Also, when I start my

| computer, I get the following messages:

|

| "Error loading powrprof.dll"

|

| "The SETUPAPI.DLL file is linked to missing export NTDLL.DLL:NtClose"

 

I think you may have installed a wrong version of NTDLL.DLL. Here is

what mine looks like in Win98SE, fully updated...

 

NTDLL.DLL

Desc: Win32 NTDLL core component

Loc: C:\WINDOWS\SYSTEM

Size: 20,480 bytes

Mod: Friday, April 23, 1999 10:22:00 PM

Ver: 4.10.1998

 

SETUPAPI.DLL

Desc: Windows NT Setup API

Loc: C:\WINDOWS\SYSTEM

Size: 409,600 bytes

Mod: Friday, April 23, 1999 10:22:00 PM

Ver: 5.00.1671.1

 

Those are actually the original files & can be found in the Win98SE

..cab's...

 

Cabinet WIN98_38.CAB

04-23-1999 10:22:00p A--- 20,480 ntdll.dll

 

Cabinet WIN98_40.CAB

04-23-1999 10:22:00p A--- 409,600 setupapi.dll

 

Do you know how to get them out, if necessary?

 

| Can anyone help me figure this out?

| --

| J.B.

 

--

Thanks or Good Luck,

There may be humor in this post, and,

Naturally, you will not sue,

Should things get worse after this,

PCR

pcrrcp@netzero.net