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el ordenador no se apaga bien/Computer doesn't switch off

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I have windows 7. When I try ro switch it off using the menu, the screen goes black with a white cursor and I have to restart everything using the plug.It starts up again in safe mode but then I have to restart it again to get it to work.

Tengo windows 7. Cuando doy a apagar en el menu de inicio el ordenador se bloquea quedando la pantalla negra con un cursor blanco. Luego tengo que apagarlo con el enchufe y reiniciarlo.

 

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