windows 8 Windows 8 explorer.exe in crash restart loop every 1-2 minutes. Known issue?

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Issue: Explorer.exe crashes and restarts every 1-2 minutes. It doesn't matter if I'm in the start screen or in the desktop. Applications that depend on the explorer crash or hang as well.

Background: Machine was upgraded from Windows 7 to the RTM build of Windows 8. This problem did not show up immediately, after a day it happened once and I rebooted which seemed to help. Now the problem shows up immediately after rebooting.

Steps:

1. Ran "sfc /scannow". It completed successfully and fixed a few corruption issues.

2. Booted into Safe Mode and the problem still exists.

3. Ran windbg.exe, attached to explorer.exe process to capture crash information.

Machine Information:

Host Name: SCOTT-PC

OS Name: Microsoft Windows 8 Pro with Media Center

OS Version: 6.2.9200 N/A Build 9200

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner: Scott

Registered Organization:

Product ID: 00181-00002-32492-AB350

Original Install Date: 10/27/2012, 6:26:41 AM

System Boot Time: 10/29/2012, 10:57:33 PM

System Manufacturer: System manufacturer

System Model: System Product Name

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 15 Stepping 2 GenuineIntel ~1867 Mhz

BIOS Version: Phoenix Technologies, LTD ASUS P5N-D ACPI BIOS Revision 1101, 5/18/2009

Windows Directory: C:WINDOWS

System Directory: C:WINDOWSsystem32

Boot Device: DeviceHarddiskVolume1

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (UTC-08:00) Pacific Time (US & Canada)

Total Physical Memory: 6,143 MB

Available Physical Memory: 2,216 MB

Crash Information:

0:036> !analyze -v

*******************************************************************************

* *

* Exception Analysis *

* *

*******************************************************************************

*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:Program FilesBonjourmdnsNSP.dll -

*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:Program FilesMozyHomemozyshell.dll -

*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:Program Files (x86)GoogleDrivegoogledrivesync64.dll -

*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:UsersScottAppDataLocalMicrosoftSkyDrive16.4.6013.0910amd64SkyDriveShell64.dll -

*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:WINDOWSSYSTEM32sppc.dll -

*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:WINDOWSSYSTEM32nvwgf2umx.dll -

*************************************************************************

*** ***

*** ***

*** Your debugger is not using the correct symbols ***

*** ***

*** In order for this command to work properly, your symbol path ***

*** must point to .pdb files that have full type information. ***

*** ***

*** Certain .pdb files (such as the public OS symbols) do not ***

*** contain the required information. Contact the group that ***

*** provided you with these symbols if you need this command to ***

*** work. ***

*** ***

*** Type referenced: kernel32!pNlsUserInfo ***

*** ***

*************************************************************************

*************************************************************************

*** ***

*** ***

*** Your debugger is not using the correct symbols ***

*** ***

*** In order for this command to work properly, your symbol path ***

*** must point to .pdb files that have full type information. ***

*** ***

*** Certain .pdb files (such as the public OS symbols) do not ***

*** contain the required information. Contact the group that ***

*** provided you with these symbols if you need this command to ***

*** work. ***

*** ***

*** Type referenced: kernel32!pNlsUserInfo ***

*** ***

*************************************************************************

FAULTING_IP:

ntdll! ?? ::FNODOBFM::`string'+22acc

000007f9`06f4808f 90 nop

EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)

ExceptionAddress: 000007f906f4808f (ntdll! ?? ::FNODOBFM::`string'+0x0000000000022acc)

ExceptionCode: c000071f

ExceptionFlags: 00000000

NumberParameters: 0

FAULTING_THREAD: 0000000000001810

BUGCHECK_STR: c000071f

DEFAULT_BUCKET_ID: APPLICATION_FAULT

PROCESS_NAME: explorer.exe

ERROR_CODE: (NTSTATUS) 0xc000071f - A threadpool worker thread enter a callback, which left with preferred languages set. This is unexpected, indicating that the callback missed clearing them.

EXCEPTION_CODE: (NTSTATUS) 0xc000071f - A threadpool worker thread enter a callback, which left with preferred languages set. This is unexpected, indicating that the callback missed clearing them.

NTGLOBALFLAG: 0

APPLICATION_VERIFIER_FLAGS: 0

LAST_CONTROL_TRANSFER: from 000007f906e38d64 to 000007f906f4808f

STACK_TEXT:

00000000`0b66f2c0 000007f9`06e38d64 : 00000000`7ffe03b0 00000000`0b66f618 00000000`00000000 000007f9`06e3fb12 : ntdll! ?? ::FNODOBFM::`string'+0x22acc

00000000`0b66f3c0 000007f9`06e38617 : 00000001`0001fffe 00000000`00000000 00000000`00e86e90 00000000`08c6d230 : ntdll!TppCallbackEpilog+0xb4

00000000`0b66f510 000007f9`0668167e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!TppWorkerThread+0x3d9

00000000`0b66f7b0 000007f9`06e53501 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : KERNEL32!BaseThreadInitThunk+0x1a

00000000`0b66f7e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d

 

FOLLOWUP_IP:

ntdll! ?? ::FNODOBFM::`string'+22acc

000007f9`06f4808f 90 nop

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: ntdll! ?? ::FNODOBFM::`string'+22acc

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: ntdll

IMAGE_NAME: ntdll.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 505ab405

STACK_COMMAND: ~36s ; kb

BUCKET_ID: X64_c000071f_ntdll!_??_::FNODOBFM::_string_+22acc

FAILURE_BUCKET_ID: APPLICATION_FAULT_c000071f_ntdll.dll!_??_::FNODOBFM::_string_

WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/explorer_exe/6_2_9200_16384/50107dbc/ntdll_dll/6_2_9200_16420/505ab405/c000071f/0011808f.htm?Retriage=1

Followup: MachineOwner

 

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