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Changed from virgin to sky and now i cannot use wireless internet.

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Original title: I cannot get wireless internet

i have a toshiba laptop with vista home premium. i changed from virgin to sky and now i cannot use wireless internet but i can use it with a cable. i can use my phone and playbook on wireless. i am connected to the network. sky IT could not find the problem and i have tried several ideas on this forum without success. can anybody help with any new suggestions please.

 

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