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Daily calls from a supposed Windows technician?

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For a week receiving calls from someone saying they are an authorized windows technician and they are getting messages that there's a problem with my computer, can barely understand them and have done nothing they've asked me to do such as accessing my

computer so that they can show me "hidden files". Would I ever legitimately get a call like this, older lady who is very nervous, can anyone give me advice?

 

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