ExTS Admin AWS Posted January 3, 2013 ExTS Admin Posted January 3, 2013 I recently attempted to contact Yahoo.com to repair an email problem and was directed to Click4Support. They sold me a repair contract including Microsoft Security Essentials license for a three-year term. They showed me a csrss.exe file in my task manager and stated it was a Trojan that was stealing my computer information and shutting down Microsoft security files. They offered technical support to remove the virus, stating my McAfee program would not remove such virus/Trojan. After three hours of remote access to my computer to "fix" my problem, my email is still messed up and I am out over $200.00. Is this service approved by Microsoft or have I been duped? They say they are authorized to work with Microsoft systems and that the free Microsoft Security Essential download is a scam, that Microsoft does not offer the program for free. Any truth to any of this or do I have to cancel my credit card account as they now have that information as well? Thank you. View this thread Quote Need computer support? Then why not join Extreme Tech Support. Register here We are members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.