windows 8 Windows 8 backup (Win7 File Recovery system image) creation to NAS device fails with error 0x807800C

[News Bot]

Hi,

I have a ZyXEL NSA310 NAS device on my network that I use for backups (as well as a media server). I have been very happy with it as, amongst other things, it has a gigabit Ethernet connection. I recently upgraded my home laptop from Win7 Pro to Win8

Pro. Under Win7 the NAS device worked perfectly as the backup target. I could back up file sets and - most importantly to me - create a system image on the device should I need to restore the system in the event of a full disk failure.

When I upgraded to Win8 it kept the Win7 settings and it looked like it was just going to work, then as it came to create the system image it failed with error code 0x807800C5 and message "The version does not support this version of the file format".

I have searched the internet and seen that others have had similar issues on Win7 and Win8 with NAS devices where they have had to hack the device to get it working - though it isn't clear that this has been successful for everyone. This isn't an option

for me as the NSA310 is a closed device and in any event I don't see why I should have to hack the device when clearly this is a Win8 issue (since Win7 worked perfectly).

Does anyone have any ideas how to fix this issue so that I can create the full backups I require?

Thanks,

Phil

 

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Event Log messages:

Log Name:      Application

Source:        Microsoft-Windows-Backup

Date:          13/01/2013 23:14:52

Event ID:      517

Task Category: None

Level:         Error

Keywords:     

User:          SYSTEM

Computer:      Home-Laptop

Description:

The backup operation that started at '‎2013‎-‎01‎-‎13T23:13:43.523158000Z' has failed with following error code '0x807800C5' (There was a failure in preparing the backup image of one of the volumes in the backup set.). Please review the event details for a

solution, and then rerun the backup operation once the issue is resolved.

Log Name:      Application

Source:        Windows Backup

Date:          13/01/2013 23:14:56

Event ID:      4104

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Home-Laptop

Description:

The backup was not successful. The error is: There was a failure in preparing the backup image of one of the volumes in the backup set. (0x807800C5).

 

 

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