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Installation of KB2742597 fails

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My knowledge of computers are very limited but I have been receiving a security update from Microsoft and I cannot get it to install it reads like this security update for Microsoft.net framework 1.1, SP1 on windows XP(which is what I use) windows vista

and windows server 2008X 86 and that it has a number(KB2742597) when I cut my computer off at night it still tries to install this update but does not succeed how do you install something like this are how do you get rid of it Microsoft keeps sending me a

request for error reports and I send them back like I should but nothing ever happens any help I could get would be deeply appreciated.  I did go to Microsoft support but they wanted quite a bit of money to fix the problem and it made no sense to me that it's

Microsoft's update to Microsoft's Windows so I don't know why I should have to pay them to fix their problem.  Like I say I am new at this game

 

Original title: Installation failed

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