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I received a cast off system from my son. It had been on the shelf for about a year, and I am trying to resurrect it.

 

Interesting and useful information:

OS = Windows Vista Home Premium SP 2  (32 bit)

Browser = IE 8.0.6001.19088

 

AV = McAfee (Scan disabled) and license expired, but firewall active

Windows Defender (active)

PC Tools Registry Mechanic - expired

 

Last Installed Update = KB2478660  7/2/2011

 

Problem: Windows Update returns an error of 80070002 and refuses to load any updates

 

In an attempt to resolve this I have done the following:

 

1.       Stopped the Windows Update Service

         Deleted temporary update files

         Restarted Windows Update Service

 

2.      Run the SFC utility  "sfc /scannow"

         results =  "There is a system repair pending which requires a reboot to complete.  Restart Windows and run again"

                 Restarting Windows displays a "Configuring Updates 3 of 3" window that never gets resolved

 

3.     Run the System Update Readiness utility (manually)

        results = no errors detected 

 

4.     Run the Fixit program

        Running gently said that it fixed things, but running it repeatedly kept saying the same thing.  Nothing changed - that I could detect.

        Running agressively was interesting:

             The Configuring Updates ... message moved from the system shutdown environment where it was harmless to the system startup               environment where it caused an infinite series of re-boots.  I had to revert to an earlier restore point.

to be able to stop the re-boot sequence.  Interestingly the "Configuring ... " message stayed on the startup environment.  It just no longer forces a system restart.

 

5.     I have tried to manually delete the pending.xml folder, but even logged in as a Administrator, I lack the permissions to delete or modify the file

 

I would appreciate any suggestions.

 

 

 

 

 

 

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