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Usually in the past when I have had docs that will not open, a menu appears to ask which prog I want to use to open it.  This does not happen in this case.  My daughter is using a new laptop which obviously has much more up to date progs installed.  I

cannot even use a solution that has popped up when I was wxploring ways to solve the problem, because I don't appear to have the same menu's they are referring to.

 

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