902440F error message

[AWS]

Hi,

 

I have a problem updating Windows 7 and Office 2010. I'm running the 32 bit version of Windows 7. I only have IE installed as a browser with silverlight enabled and only MS firewall/ default security software installed. I have not installed any 3rd party

softwear, firewalls or anti virus.

 

 I have tried a number of the solutions previously posted on the site, None of which have worked. Here's what I've done so far:

 

This was a clean install of both Windows 7 and Office 2010. I installed windows 7 first. All updates for Windows 7 installed until I received a message that no more updates were available. I then installed Office 2010, selecting the option to update other

Microsoft products on the updater. SP 1 for office was installed and then I received the error message above.

 

I have tried a fresh install again. After installing updates and then selecting update other microsoft products the updater says

 

 

Most recent check for updates: never

Updates were installed: never

You receive updates: For Windows and other products from Microsoft Update

 

Again with the error message in the heading.

 

There seems to be a number of posts about this with different suggestions. Here's what I've tried;

 

1. Windows update troubleshooter says that it repaired problems (update databases error Ox8007005; windows update components repaired) here's a copy of the output report...

 

Proxy :Last Installed Update :Update for Windows 7 (KB2545698),01/21/2013 15:59:52Last Displayed Error :2013-01-21 17:30:38:237  892 778 AU   # WARNING: Search callback failed, result = 0x8024402FLanguage settings :en-USbits : Runningwuauserv : RunningWORKGROUP :WORKGROUPWindows Update Agent Version :7.6.7600.256Microsoft Windows 7 Professional  SP: 1CPU Type : x64 OS Architecture :32-bitRES_GenWUError : Bits is stoppedRES_GenWUError : wuauserv is stoppedRES_GenWUError : CryptSvc is stoppedRES_GENWUError :  : CryptSvc RunningRES_GENWUError :  : bits RunningRES_GENWUError :  : wuauserv Running

I haven't posted the windows update notepad output due to its length.

 

2.  Windows update Fix it. I've run this in both default and aggressive modes, and the tool says I have no problems requiring fixing.

 

3. I ran services.msc and updated the Windows Update file and Background Intelligent Transfer Service to "automatic" and selected start and apply

 

4. I downloaded a fresh copy of Java direct from the Java website

 

5. I ran the fixit tool again.

 

Nothing so far has worked. Instinct tells me that the issue lies with Offioce 2010 rather than Windows 7, but I only have the intial install, plus the change in update status when Office is included as an option to base this on.

 

I'd appreciate your guidance and help- p;lease keep information and instructions simple as I'm not a computer techie.

 

many thanks

 

 

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