windows xp Windows Firewall missing

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I am helping an elderly neighbor with his HP Compaq desktop computer running Windows XP SP3.  His computer locked up with the FBI scam malware.  I used Defender Offline to gain back control (2 viruses were found and rremoved).  I then downloaded and ran

Malwarebytes which found several more viruses.  Finally, he had installed AVAST Free on this machine and I scanned with that and it found even more things to remove. 

 

 

Then I noticed that the AVAST had been installed over MSE.  I uninstalled AVAST using the AVAST removal tool, and uninstalled MSE using Control Panel/Add-Remove.  I ran One Care Cleaner.  I also ran the McAfee and Norton removal tools, just to be sure. 

 

 

I reinstalled MSE, but MSE could not turn on the Windows Firewall.  After reading some Posts in this forum on this issue, I tried to turn on Windows Firewall through Security Center.  I got the message that "Due to an unidentified problem, Windows cannot

display Windows Firewall settings".  I checked services and found NO Windows Firewall listed there.  Not sure where it is.  Also, fyi, it appears Windows Update is not working either.  I get an error  message when I click EXPRESS to install updates ("The website

has encountered a problem...").

 

YIKES.  Looks like a real mess.  Any suggestions on next steps?  

 

Thx,

 

Mike T in VA.

 

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