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update not installing

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  • ExTS Admin
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  • ExTS Admin
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Hi 

 

I'm having a problem where every time I shut my computer down, it says installing update 1 of 1 but it fails to install.  

My operating system is XP.  I've checked replies to similar questions but nothing's worked.

 

I found the number for the update that wouldn't install, (KB2742597) ran the fixit and then went to the Download centre to install it manually.

 

It started to install but after a few seconds this message appeared: The feature that you are trying to use is on a network resource that is unavailable.  The path CDOCUME"IOwnerLOCALS"ITempXP000"TMPnetfix.msi" cannot be found.

 

It offered an alternative path but that didn't work either.

 

It's so frustrating - can you help?

 

Thanks

 

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