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I have had a Lenovo T420 for more than a year. Yesterday I was suddenly got the above error message. I called Lenovo. They said I would have to restore my computer to factory settings, which involves reloading everything on the computer--software, files,

etc. I am starting here first to see if there is another way. Here are the diagnostics results.Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Code: 50Cached Online Validation Code: 0xc004c4a8Windows Product Key: *****-*****-MV8MH-98QJM-24367Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=Windows Product ID: 55041-OEM-8992671-00437Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010100.1.0.048ID: {213B58D1-7968-4F03-8557-B27E99EE4C2C}(3)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 ProfessionalArchitecture: 0x00000009Build lab: 7601.win7sp1_gdr.120830-0333TTS Error: T:20130129193057976-Validation Diagnostic: Resolution Status: N/AVista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->Office Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:Program Files (x86)Mozilla Firefoxfirefox.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->Other data-->Office Details: <GenuineResults><MachineData><UGUID>{213B58D1-7968-4F03-8557-B27E99EE4C2C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>55041-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-3484988888-2535306700-3744271095</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4177CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>83ET61WW

(1.31 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20110707000000.000000+000</Date></BIOS><HWID>C3443D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-83  

</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

Spsys.log Content: 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 Data-->Software licensing service version: 6.1.7601.17514Error: product key not found.Windows Activation Technologies-->HrOffline: 0x00000000HrOnline: 0xC004C4A8HealthStatus: 0x0000000000000000Event Time Stamp: 1:30:2013 17:45ActiveX: Registered, Version: 7.1.7600.16395Admin Service: Registered, Version: 7.1.7600.16395HealthStatus Bitmask Output:HWID Data-->HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GEmbwPObsGGinbP1qrgWBT7Xgkucw==OEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information:   ACPI Table Name    OEMID Value    OEMTableID Value  APIC            LENOVO        TP-83     FACP            LENOVO        TP-83     HPET            LENOVO        TP-83     MCFG            LENOVO        TP-83     SLIC            LENOVO        TP-83     SSDT            LENOVO        TP-SSDT2  SSDT            LENOVO        TP-SSDT2  SSDT            LENOVO        TP-SSDT2  ECDT            LENOVO        TP-83     ASF!            LENOVO        TP-83     TCPA            PTL        LENOVO  SSDT            LENOVO        TP-SSDT2  SSDT            LENOVO        TP-SSDT2  UEFI            LENOVO        TP-83     UEFI            LENOVO        TP-83     UEFI            LENOVO        TP-83  

 

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