Windows 7 Home Premium 64-bit - Windows Update - Error 8024402c

[AWS]

Hello,

 

I have recently purchased an ASUS Laptop preloaded with MS W7 Home Premium 64-bit.  On receipt I have followed the initial setup process (set language, set date / time, wireless internet access, homegroup, etc.).  I have NOT activated preloaded trial security

software, or updated any maunfacturers drivers.

 

I immediately created a repair disc, follwed by dvd recovery discs (4 off).  Once completed I wanted to update Windows.  This process is failing with error code 8024402c.

 

I have searched the internet (using the IE Explorer 9 preinstalled) and attempted to do a number of things:

 

1 - run Windows Update troubleshooter

- failed to download

2 - included http://*.update.microsoft.com,

https://*.update.microsoft.com and

http://download.windowsupdate.com

in the exceptions list

- after doing so and restarting the computer, the error code  

 

 

 8024402c persists.

3 - have follwed instruction to perform a 'clean boot' (disabling all services except MS services)

- after doing so and restarting the computer, the error code  

 

 

 8024402c persists.

4 - checked c:windowssystem32driversetchosts

- confirmed that all lines have been commented (#) out

- after doing so and restarting the computer, the error code  

 

 

 8024402c persists.

 

I have also followed the methods proposed in KB 2509997 as follows, with the results as noted.

 

Method 1 - restart and try again

- Windows Update result = same error code 8024402c

 

Method 2 - system update readiness check

- needed to turn off windows firewall to download the

 application

- downloaded application then turned on windows firewall

- ran download file Windows6.1-KB9477821-v25-x64.msu

 (install Hotfix for Windows)

- the install (and presumably scan) completed without any

 reported errors

- no errors detected in CheckSUR.log

- Windows Update result = same error code 8024402c

 

Method 3 - run SFC.exe

- found corrupt files and was unable to fix

- checked CBS.log

- offending errors all for same file -- PINTLGB.IMD

- google checking suggested that these files were not

 critical and could be ignored

- Windows Update result = same error code 8024402c

 

Method 4 - reset Catroot2

- completed per instructions

- Windows Update result = same error code 8024402c

 

Method 5 - HKEY_LOCAL_MACHINECOMPONENTS

- this key is not present in regedit.exe

- I searched for the listed keys

PendingXmlIdentifier

NextQueueEntryIndex

AdvancedInstallersNeedResolving

- none where found

- Windows Update result = same error code 8024402c

 

Method 6 - Register the Windows Update files

- done per instructions

- Windows Update result = same error code 8024402c

 

Method 7 - no anti-virus programs have been activated

- Windows Update result = not checked

 

Method 8 - Rename the SoftwareDistribution folder

- done per instructions

- Windows Update result = same error code 8024402c

 

Method 9 - Clear the BITS queue of any current jobs

- done per instructions

- Windows Update result = same error code 8024402c

 

Method 10 - Download and manually install the 958056 update

- there is no update history yet because no update has

 succeeded to this point

- Windows Update result = not checked

 

Method 11 - Rename Pending.xml

- no file found

- Windows Update result = not checked

 

Method 12 - Run Chkdsk on the Windows partition

- done per instructions

- Windows Update result = same error code 8024402c

 

Despite all of these supposed solutions, none has worked.  I have this exact same situaion with a different laptop but running W7 Home Premium 32-bit.  I was not so pedantic when I received the older laptop and have been searching for a solution for over

6 months (including some time ago in the forum).

 

Having purchased a brand new laptop, having not activated any manufacturer installed software, and having NOT installed any other software of any kind, I was expecting that the original installation would succeed, and i would subsequently add software

and check after every instance to identify the cause.

 

It would now seem that the cause is related to Windows only.After all this, if I turn off Windows Firewall, Windows Updates operates  effectively and I can also download software (bug fix) from the Microsoft support site.  Microsoft recommends that Firewall

is ON and that Windows Update is automatic - I want this to work that way please.  The laptop is for my elderley father and I do not want him worried about these matters.

 

Trying to find a solution has consumed inordinate time for me - at least 40+ hrs.

 

I seek anyone's assistance.

 

Regards, Sonic_Screw_Driver

 

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