windows vista BSOD While Watching Netflix

News Bot · February 4, 2013

Heyla and well met!

For whatever reason, windows crashes and sends me to the blue screen while I'm watching Netflix. I used two different browsers: Maxthon and Internet Explorer. My video card driver is up to date, as of a couple of days ago. I updated flash and silverlight,

but I still get the crash. The insane part is that I can literally spend all day playing Dungeons and Dragons Online or Star Trek Online, and my computer happily works, just fine, on very high graphics settings. I'll copy and paste both my system specs, as

well as the information I obtained using Windows DeBugger Tool. I'd really appreciate any help, as I'd like to be able to watch Netflix on my computer.

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System Information

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System Information

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Time of this report: 2/3/2013, 19:01:56

Machine name: ORYARA

Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.120824-0336)

Language: English (Regional Setting: English)

System Manufacturer: Gigabyte Technology Co., Ltd.

System Model: GA-A55M-DS2

BIOS: Award Modular BIOS v6.00PG

Processor: AMD A8-3850 APU with Radeon HD Graphics (4 CPUs), ~2.9GHz

Memory: 7676MB RAM

Page File: 2278MB used, 13304MB available

Windows Dir: C:Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

DxDiag Version: 7.00.6002.18107 32bit Unicode

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DxDiag Notes

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Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

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Display Devices

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Card name: AMD Radeon HD 6550D

Manufacturer: Advanced Micro Devices, Inc.

Chip type: ATI display adapter (0x9640)

DAC type: Internal DAC(400MHz)

Device Key: EnumPCIVEN_1002&DEV_9640&SUBSYS_D0001458&REV_00

Display Memory: 4075 MB

Dedicated Memory: 493 MB

Shared Memory: 3582 MB

Current Mode: 1152 x 864 (32 bit) (60Hz)

Monitor: Generic Non-PnP Monitor

Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver Version: 8.17.0010.1103 (English)

DDI Version: 11

BGRA Supported: Yes

Driver Attributes: Final Retail

Driver Date/Size: 10/26/2011 02:04:30, 892416 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B71EE2-D500-11CF-A773-0AF0BEC2C535}

Vendor ID: 0x1002

Device ID: 0x9640

SubSys ID: 0xD0001458

Revision ID: 0x0000

Video Accel: ModeMPEG2_A ModeMPEG2_C

Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

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Sound Devices

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Description: Speakers (Realtek High Definition Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.6482 (English)

Driver Attributes: Final Retail

WHQL Logo'd: n/a

Date and Size: 10/18/2011 03:53:14, 2957544 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

Description: Realtek Digital Output (Realtek High Definition Audio)

Default Sound Playback: No

Default Voice Playback: No

Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.6482 (English)

Driver Attributes: Final Retail

WHQL Logo'd: n/a

Date and Size: 10/18/2011 03:53:14, 2957544 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

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Sound Capture Devices

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DirectInput Devices

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Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Poll w/ Interrupt: No

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USB Devices

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+ USB Root Hub

| Vendor/Product ID: 0x1022, 0x7809

| Matching Device ID: usbroot_hub

| Service: usbhub

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Gameport Devices

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PS/2 Devices

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+ HID Keyboard Device

| Vendor/Product ID: 0x046D, 0xC315

| Matching Device ID: hid_device_system_keyboard

| Service: kbdhid

|

+ Terminal Server Keyboard Driver

| Matching Device ID: rootrdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

|

+ HID-compliant mouse

| Vendor/Product ID: 0x04B4, 0x0033

| Matching Device ID: hid_device_system_mouse

| Service: mouhid

|

+ Terminal Server Mouse Driver

| Matching Device ID: rootrdp_mou

| Upper Filters: mouclass

| Service: TermDD

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Disk & DVD/CD-ROM Drives

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Drive: C:

Free Space: 121.8 GB

Total Space: 294.1 GB

File System: NTFS

Model: WDC WD3200BEVT-60ZCT1 ATA Device

Drive: D:

Free Space: 1.9 GB

Total Space: 11.2 GB

File System: NTFS

Model: WDC WD3200BEVT-60ZCT1 ATA Device

Drive: G:

Free Space: 345.6 GB

Total Space: 476.9 GB

File System: NTFS

Model: Maxtor OneTouch USB Device

Drive: F:

Model: ATAPI DVD A DH20A4H USB Device

Driver: c:windowssystem32driverscdrom.sys, 6.00.6002.18005 (English), , 0 bytes

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System Devices

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Name: Realtek PCIe GBE Family Controller

Device ID: PCIVEN_10EC&DEV_8168&SUBSYS_E0001458&REV_064&1ABCC8FB&0&0020

Driver: n/a

Name: PCI standard PCI-to-PCI bridge

Device ID: PCIVEN_1022&DEV_780F&SUBSYS_00000000&REV_403&2ACF1E9&0&A4

Driver: n/a

Name: PCI standard ISA bridge

Device ID: PCIVEN_1022&DEV_780E&SUBSYS_439D1002&REV_113&2ACF1E9&0&A3

Driver: n/a

Name: High Definition Audio Controller

Device ID: PCIVEN_1022&DEV_780D&SUBSYS_A0021458&REV_013&2ACF1E9&0&A2

Driver: n/a

Name: AMD PCI IDE Controller

Device ID: PCIVEN_1022&DEV_780C&SUBSYS_50021458&REV_003&2ACF1E9&0&A1

Driver: n/a

Name: AMD SMBus

Device ID: PCIVEN_1022&DEV_780B&SUBSYS_43851458&REV_143&2ACF1E9&0&A0

Driver: n/a

Name: Standard OpenHCD USB Host Controller

Device ID: PCIVEN_1022&DEV_7809&SUBSYS_50041458&REV_113&2ACF1E9&0&A5

Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller

Device ID: PCIVEN_1022&DEV_7808&SUBSYS_50041458&REV_113&2ACF1E9&0&B2

Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller

Device ID: PCIVEN_1022&DEV_7808&SUBSYS_50041458&REV_113&2ACF1E9&0&9A

Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller

Device ID: PCIVEN_1022&DEV_7808&SUBSYS_50041458&REV_113&2ACF1E9&0&92

Driver: n/a

Name: Standard OpenHCD USB Host Controller

Device ID: PCIVEN_1022&DEV_7807&SUBSYS_50041458&REV_113&2ACF1E9&0&B0

Driver: n/a

Name: Standard OpenHCD USB Host Controller

Device ID: PCIVEN_1022&DEV_7807&SUBSYS_50041458&REV_113&2ACF1E9&0&98

Driver: n/a

Name: Standard OpenHCD USB Host Controller

Device ID: PCIVEN_1022&DEV_7807&SUBSYS_50041458&REV_113&2ACF1E9&0&90

Driver: n/a

Name: AMD SATA Controller (IDE Mode)

Device ID: PCIVEN_1022&DEV_7800&SUBSYS_B0021458&REV_403&2ACF1E9&0&88

Driver: n/a