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I am unable to use Fix it on my HP computer running XP. It wont open something about hardshell.I called microsoft and they wanted $99 to fix. I wish I had it... but I don't. It all started when I tried to install the new itunes. It loaded but not installed.

Apple told me it probably has to do with my registray.Try to run fix it.

 

When I called mocrosoft about problem they suggested opnening  new account and try run:cmd then sfc/scannow but it didn't go far. It said some files were not original..Microsoft said I probably had corrupt files?

 

 

I really don't know what to do as I posted this before and some kind soul wanted more info but I don't know how to reply to them either. HELP Mr. Wizard !!

 

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