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Trying to download Fix It Online to Windows XP

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When it gets to "gathering information about your computer,  it states "unable to download troubleshooters, please check your internet connection".  Checked...was online.  Have tried like 5 different times to get it going with no luck.  I had it on my computer

before I cleaned disk and defragged because of problems I was having with the troubleshooters.  Then I removed the program and am trying to install it again from the Microsoft site.  I am totall computer illiterate and have, obviously, been listening to someone

who knows less that I.  Just joined the community and hope someone can help me.  I really rely on Fix It Online because I know so little about computers.

 

 

 

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