'Restarting' ... taking over 2 hours

[AWS]

I have a 3 week old Samsung laptop NP350V5C.  I have done little on it except try and learn Windows 8 and last week bought & loaded Office Pro 13.

Before this I had some problems with the laptop being slow or unresponsive with the internet - wouldn't open other browsers, wouldn't open some links.  Since late last week I have had problems loading MS Office, I couldn't even register it, and now the Store

has ceased to work.  The Store charm says '33' at the bottom.  I don't know what that means.  Clicking on it just opens the green screen with the bag on it, and nothing happens.  I can't understand why the Office software won't work - I tried de-installing,

repairing, nothing happens.  I have given up and I have now tried a PC restore to a restore point 10 days ago, hopefully so I can get the Store to work again and I can re-load the Office software (I have a link AND a disk).  However it has been 'restarting' for nearly 2 hours now.  This

must be a problem with the PC - restarting should not take over an hour, never mind two.   What do I do with the 'Restarting' screen?  What will happen if I turn the PC off?  Can I turn it off?

 

View this thread