daveesp Posted November 18, 2008 Posted November 18, 2008 Hi guys Running an Acer M3640 Spec is :Q6600 2.4 GHz 3071 Ram Geforce 8600 GS Vista Seems to be running on its limit although i have no big programmes running ,ie keeps freezing for 20 secs then will run ok again. Often just opening doc it will come up not responding for 20 secs or so before dropping ok again. Run superspyware and no problem there. In TM at rest it uses 1 GB of mem with biggest app running been dwn.exe at 45 k next explorer at 20k rest in single figures. Thx in advance Dave ... Quote
BeeCeeBee Posted November 18, 2008 Posted November 18, 2008 Hi daveesp, Not sure I understand what you mean by running at its limit? Have you checked the percentage of CPU usage in Task Master when it appears to be running at peak. Also while SUPERspyware is an excellent anti malware program it is not sufficient by itself to isolate and remove any malware that my have infected your system. It would appear that you already have suspected that malware may be the cause of your problems. I am going ask you to follow the following instructions carefully in order to either get rid of any malware or rule it out as a cause of your problems. Once you have finished please report back here and let us know if your problems persist. Your computer could be infected with Malware. Malware is software designed to infiltrate or damage a computer system without the owner's informed consent. It is a combination of the words malicious and software. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code. Required Cleanup Steps Disable the Spybot Search & Destroy TEA TIMER if you use it and if it is enabled Run a Temporary file and cache cleaner (ATF) Run 2 Anti-Malware scanners (Listed Below) Run an Online Anti-Virus / Anti-Malware Scanner (Listed Below) Clear out old System Restore points If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file, do not do so unless requested. The reason to run multiple scanners is to ensure that no single scanner is missing something. The time it takes will vary depending on your system and your internet connection speed. Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes. The ESET online scan should take between 1 to 3 hours. In most cases, these scans will suffice to clean and disinfect your computer. Heavily infected systems or slower PCs can take much longer to scan and clean. For best results print the following instructions and bookmark this Web page To keep this guide printer-friendly, use your cursor to highlight the contents below. From your browser select File - Print and in the printer dialog box under "Print range" click the Selection choice to print out these instructions for removal of malware. http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/printer-selection.gif ____________________________________________ STEP 1 Disable Spybot Search & Destroys' TEA TIMER: (if installed, if not go to Step 2) Run Spybot-S&D in Advanced Mode. If it is not already set to do this Go to the Mode menu select "Advanced Mode" On the left hand side, Click on Tools Then click on the Resident Icon in the List Uncheck "Resident TeaTimer" and OK any prompts. Restart your computer. __________________________________________________ STEP 2 Follow these instructions carefully. Download ATF-Cleaner from Snapfiles.com to remove un-needed temporary files from your computer that may contain malware. You can also download it from Majorgeeks.com When you run ATF-Cleaner, check the items as shown below for Main. For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox NOTE: If you don't have FireFox or Opera installed then they will be grayed out and can be ignored Then click on "Empty Selected". http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner01.gif. http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner02.gif __________________________________________________ STEP 3 Install and run the free version (not the Professional version) of SUPERAntiSpyware from SUPERAntiSpyware.com Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files. You do not have to send them your e-mail address, just click next. You can leave the automated check for updates on. You can uncheck "Send a diagnostic report to research center" if you don't want to send the information. DO NOT allow SUPERAntiSpyware to protect your Home Page settings. On the Top Left select the Scan your computer button. Make sure there is a CHECK MARK on all Fixed Drives. Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so. __________________________________________________ STEP 4 Install and run Malwarebytes' Anti-Malware from Malwarebytes - (direct download) Accept all defaults for the installer Allow the program to update the definitions Click on the Quick Scan and click Next. If any items are found allow it to clean them and then Reboot your computer. __________________________________________________ STEP 5 Run an online scan with ESET from Free Virus Scan: Use ESET's Online Antivirus Scanner You must use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan. If your computer is running Window's Vista, then you must first start Internet Explorer as an Administrator. To do so, right-click on the Internet Explorer icon in the Start Menu and select "Run as administrator" from the popup context menu. Accept the terms and click "Start". Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications". Click "Start" to begin the scan. When completed restart your computer __________________________________________________ Make sure your internet firewall security is enabled, and then please return to Extreme Tech Support - Free PC Help and tell us how the computer seems to be operating. At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted. If required this is the download link for TrendMicro™ HijackThis™ Unless instructed to by the Technician helping you then do not download this tool. Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one. Please follow the instructions here How to turn off and turn on System Restore in Windows XP How to turn off and turn on System Restore in Windows Vista __________________ Quote "Familiarity breeds contempt - and children." Mark Twain
daveesp Posted November 18, 2008 Author Posted November 18, 2008 Done all the checks everything came back ok. However an example of the problem was while malwarebyte was running it kept freezing the page every 30 secs or so for around a minute then it would carry on. No noticeable extra cpu usage or mem usage at the time . Quote
BeeCeeBee Posted November 19, 2008 Posted November 19, 2008 Is Vista your original operating system on this PC? Quote "Familiarity breeds contempt - and children." Mark Twain
daveesp Posted November 19, 2008 Author Posted November 19, 2008 Yes got it new with vista preloaded Quote
daveesp Posted November 19, 2008 Author Posted November 19, 2008 just been deleating things and running much much better since deleating mozilla activex control, but still not 100% Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.