windows 8 PC Refresh does not work

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PC Refresh on my DELL XPS studio desktop is failing.  I created a custom image using recimg according to KB

http://support.microsoft.com/kb/2748351

I've ran it from PC Settings with a message after boot that says there was a problem and no changes were made.  I've ran it from the recovery menu with a message that says the drive is locked.

It's Win8 enterprise booting from VHD.  I tried storing my custom image both within and outside the VHD - not sure if that matters. 

 

Event Viewer is boring.  Says RESETENG failed.  error 4502 - attempt to restore blah blah. 

 

However, the message just before is the SCM with a "boot-start or system-start driver did not load: dam

dam?  not sure if it's related to my problem.

Also, the hyper-v feature has been enabled. 

Ideas?

Thanks!

Jason

Jason Yates

 

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