windows 8 Windows 8 Restart after Problem Encountered and Gathering Information

[News Bot]

My sister recently got a laptop with windows 8. The laptop model is Toshiba Satellite C855D-S5320.

She's had it since Wed. March 6th 2013. The past 2 days this error has occurred twice, once during the night while the laptop was left alone.

The best she was able to describe the error:

"A message with a frowny face stating Windows has encountered a problem, gathering information and a counter that counts down from 50 seconds then the laptop shuts off or restarts"

The only changes made to the laptop was uninstalling some useless junk-ware that came pre-installed (wildtangent games, etc), and the installation of firefox, malwarebytes (not pro), spybot s&d, ccleaner & Microsoft Office 2007. the 1st 3 were downloaded

via ninite.com, ccleaner was downloaded via piriform.com and Office 2007 was installed via CD disc

 

Anyone have any information as to what could be causing this?

I will have more information as I plan on going over to her house and investigating this myself by searching through error logs, etc. However this is my first time with Windows 8. So a bit more insight would be much, MUCH appreciated!

 

View the full article