Dell photo all in one 942 won't communicate

[Guest Sologoddess]

I have installed the above printer on my new dell pc running Vista. It is

installed successfully. I downloaded and installed new drivers from dell for

Vista and from windows update. It is supposed to be able to work with Vista.

It won't print. The error message is that it is not communicating with the

pc. The connections are all good, the printer worked fine when I switched it

back to my XP pc, I've uninstalled and reinstalled several times all the

above drivers. I have restarted the computer after each driver was

installed. I am at a loss. Any suggestions.

[Guest Mick Murphy]

RE: Dell photo all in one 942 won't communicate

 

Ring Dell; it's their Printer and Drivers supposedly written for Vista.

 

"Sologoddess" wrote:

> I have installed the above printer on my new dell pc running Vista. It is

> installed successfully. I downloaded and installed new drivers from dell for

> Vista and from windows update. It is supposed to be able to work with Vista.

> It won't print. The error message is that it is not communicating with the

> pc. The connections are all good, the printer worked fine when I switched it

> back to my XP pc, I've uninstalled and reinstalled several times all the

> above drivers. I have restarted the computer after each driver was

> installed. I am at a loss. Any suggestions.

[DellCAJohn]

Re: Dell photo all in one 942 won't communicate

 

This is John at Dell headquarters.

 

If this hasn't been fixed yet, please try the following steps:

 

1. Download a fresh copy of the driver from support.dell.com

2. Remove the printer

3. Uninstall all currently installed printer software

4. Delete the contents of "C:\Windows\System32\Spool\Drivers\w32x86" folder

5. Reinstall the Driver and software

 

That should do the trick. Let me know if it does not.

 

John

Dell Customer Advocate