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We are trying to deploy, from a single terminal server, both Office 2010 and 2013 (Outlook is 2010 only, of course, as Outlook allows only one instance) through Citrix XenApp. However, when we launch Word 2010 (and only Word) it says it needs repair,

though after dismissal of the error Word appears to run fine, but Word 2013 launches fine. If we run repair on Word 2010, it runs fine, but then Word 2013 breaks and says it needs repair (with an identical error message), this cycle can go on forever.

Is there anyone who can help with this issue? Our office suites are Profession Plus using KMS for activation. The specific error is as follows:

An error occurred and this feature is no longer functioning properly. Please run Setup and select "Repair..." to restore this application.

Thanks in advance for your help.

 

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