how do I submit a question? I keep being refered to a page which is not available.

[AWS]

Below is my question.  When I submit it I keep being referred to a page which is "not available".

 

Summary: I cannot install Windows 7 updates.  Is the problem a missing “COMPONENTS” subkey in my registry (see below)? 

Help!!!

 

I am running a licensed verified Windows 7 Professional OS on a Thinkpad w520. 

Avast is my security program.

 

I have several problems updating

     1.  Windows 7 updating program tells me there are updates, shows a list, then runs but fails to install updates

     2.  I am notified regularly by other programs that there are updates and when I select “update” they fail do do anything. 

These include Java, Avast, and Thinkvantage programs.  When I try to update Java I get a message: 

“The feature you are trying to use in on a network resource that is unavailable” and reports error 1714.

 

I have read the document at http://support.microsoft.com/kb/2509997[/color] titled “Unable to install updates in Windows Vista, Windows

I 7, Windows Server 2008 and Windows Server 2008 R2” and have worked through Methods.

 

Method 1 did not work

Method 2 did not work and after running the checksur and checksurpersist both logs showed:

Found 2 errors

  CBS MUM Corrupt Total count: 2

 

Unavailable repair files:

          servicingpackagesMicrosoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum

          servicingpackagesMicrosoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum

          servicingpackagesMicrosoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

          servicingpackagesMicrosoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

These did not seem relevant

Method 3 ran the scan and gave the message “Windows resource screen did not find any integrity violations” and the install again failed.

 

Method 4 did ran but did not enable the updates

 

Method 5 says to look for “HKEY_LOCAL_MACHINECOMPONENTSCOMPONENTS” in the registry. 

I do not have a subdirectory  “COMPONENTS” under HKEY_LOCAL_MACHINE in my registry. 

Is my problem that I am missing this COMPONENTS key?  Please help

 

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