windows 7 Received a call from a "Microsoft Partner" wanting £100 to fix the csrss.exe virus...

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I received a call from Aishaz Tech informing me I had the "csrss.exe virus" and they could fix the problem for me for £100, which is the cost of the "Microsoft Tools" required to fix the problem.  They said I would not be able to fix it myself, neither

would anyone else who did no have these tools and that they are a partner of Microsoft.  I run MS Windows 7 Home Preimium.  I had not even noticed I had a problem.  There is only one version of crss.exe in the task manager running (although I can't open its

file location) and I have had no other problems such as unexpected pop up windows that other people having this virus complain of. 

How do I know it is not just a scam to get £100 from me?How do I know I even have the virus?How do they know I have the virus and where did they get my telephone number from?Is it also  true that not even reformatting the HDD and reinstalling all the software from scratch can fix the problem?They asked me to use "Teamviewer" a free software to allow them to take over my screen, showing me the "proof" that I had the csrss.exe virus by:

1)  running msconfig and showing me that many of the Microsoft services in the Service tab had the status "stopped".  They told me all Microsoft services in the Service tab are essential and should always be running - is this true?2)  they ran regedit and viewd under HKEY_LOCAL_MACHINE the SECURITY folder, for which the Data column said (value not set) and told me this meant my anti-virus was not running (I use AVG Free which says it is running and certainly seems to be scanning all

incoming emails).  Does anyone know what the Data column should have entered in it?3)  they then looked at something called prefetch, showed me loads of entries with numbers and no recognisable file or programme names which they said contained the virus.4)  in DOS they ran some tree, which sent loads of country names and other information too fast to read up the screen, followed by a sentence saying your anti virus software is out of date or not working and urgently needs to be updated.  But I keep my AVG

Anti-virus software updated automatically.I don't know what to do and am really worried about what they might have been able to do with my computer whilst they took it over online.  Anyone have any good suggestions please?

 

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