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Green turns to yellow within an hour of scan how do I get additional troubleshooting help?

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I went to help on MS Essentials and found a 6 step help, which I did all 6 steps and still cannot get MS Essentials to work properly.

When I log on it's green.   When I open my browser (Firefox)  it turns yellow.   I open MS Essentials, runs a quick scan and it turns green, but within an hour turns yellow again.   It's updated and still have no solutions.   There no "fix it" solution anywhere

I can locate.  I have Windows 7. I sure hope someone can help or I am going to have to gets a virus or anti-virus program somewhere else.

Jim Yeary

 

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