Citrix client fails to receive TS client license

[Guest Ryan]

One of my users laptops crashed. The old laptop was about 2 or 3 years old

running Windows XP Pro. A new laptop was purchased last month with Windows

XP Pro. This user works remotely and uses Citrix Program Neighboorhood

version 7 to connect to the external IP of the Citrix server. When he tries

to connect the attempt is made and disappears immediately. There is an event

log on the Windows 2000 Server stating "The terminal server cannot issue a

client license" (source: TermService ID: 1004). All the 5 pcs in the office

connect ok, along with Windows Vista Business Edition pcs outside the

network, and versions of Windows XP Pro outside the network that are 2 or 3

years old setup the same way as this user. I attempted to resolve the

problem by installing a Windows 2003 License Server on the one 2003 Domain

Controller. Then, I manually edited the registry on the Win2k Terminal

Server by following MS article ID: 239107. Still no luck. I see that the

License Server has Built-in Unlimited licenses for "Existing Windows 2000

Server - Terminal Services CAL Token (per device)."

 

Background:

Windows 2000 Terminal Server is running Citrix MetaFrame XP version 1.00.

 

I have a mixed Microsoft enviroment with Windows 2000 servers and Windows

2003 servers. There are 2 Win2k domain controllers and 1 Windows 2003 domain

controller, all on the same domain.

 

Do I need to install another Licenser Server on the one Windows 2000 Server

Domain Controller and point the Citrix Terminal Server to the addtional

Windows 2000 License Server? If so, what mode do I install this license

server, remote or application?

--

Ryan

Network Admin

[Guest Vera Noest [MVP]]

Re: Citrix client fails to receive TS client license

 

Seems to me that the problem is not on the (licensing) server side,

but on the client side.

Does the laptop user get an error message?

Does the user have Full Control permissions to the MSLicensing key

in the registry on the laptop?

Can you ask the user to take the laptop to the office, connect to

the local network and try to connect to the Citrix server? Could be

a black hole router problem.

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

=?Utf-8?B?Unlhbg==?= <Ryan@discussions.microsoft.com> wrote on 05

okt 2007 in microsoft.public.windows.terminal_services:

> One of my users laptops crashed. The old laptop was about 2 or

> 3 years old running Windows XP Pro. A new laptop was purchased

> last month with Windows XP Pro. This user works remotely and

> uses Citrix Program Neighboorhood version 7 to connect to the

> external IP of the Citrix server. When he tries to connect the

> attempt is made and disappears immediately. There is an event

> log on the Windows 2000 Server stating "The terminal server

> cannot issue a client license" (source: TermService ID: 1004).

> All the 5 pcs in the office connect ok, along with Windows Vista

> Business Edition pcs outside the network, and versions of

> Windows XP Pro outside the network that are 2 or 3 years old

> setup the same way as this user. I attempted to resolve the

> problem by installing a Windows 2003 License Server on the one

> 2003 Domain Controller. Then, I manually edited the registry on

> the Win2k Terminal Server by following MS article ID: 239107.

> Still no luck. I see that the License Server has Built-in

> Unlimited licenses for "Existing Windows 2000 Server - Terminal

> Services CAL Token (per device)."

>

> Background:

> Windows 2000 Terminal Server is running Citrix MetaFrame XP

> version 1.00.

>

> I have a mixed Microsoft enviroment with Windows 2000 servers

> and Windows 2003 servers. There are 2 Win2k domain controllers

> and 1 Windows 2003 domain controller, all on the same domain.

>

> Do I need to install another Licenser Server on the one Windows

> 2000 Server Domain Controller and point the Citrix Terminal

> Server to the addtional Windows 2000 License Server? If so,

> what mode do I install this license server, remote or

> application?