Uninstalled & Reinstalled Microsoft Office 2013 - now it won't let me in!

[News Bot]

When I first installed it asked me to create an account which I did with a gmail address. That gmail account has been in the top right of all office products from the day I installed. I have had non-stop problems with crashing, odd window behavior,

and the inability to pin, so I tried reinstalling today. I tried to have everything ready! I made a backup of my email and opened up Word to copy (what I thought was) the product key and opened Excel to compare keys and made sure they were the

same. I wrote the key down, uninstalled and reinstalled. After loooots of problems trying to get the installer to even work (apparently changing the name of the installer file stops it from working!) I finally got to the finishing point - it asked

me to sign in. I did so with the associated gmail address and I got the fun message "The account --- isn't associated with this Office product. To activate this install, please sign in with the account associated with your product".

I went back and tried signing in with the key instead and that's when I discovered that whatever number I had copied down (which was the only one I could find anywhere in the about panel) was a 20 digit alphanumeric code, and googling revealed that actually

it should be a 25 digit code. Um... great? So now I'm stuck with a paid version of Office that I have no way of using and I'm at work with no email, no word and no excel. Pretty much 99% of what I do in a day. HELP?

 

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