Office 2013 Crashing After Printing to HP Laser Printers

[News Bot]

I have a customer with an HP Elite computer, Windows 8, and Office 2013 (perpetual license, NOT Office 365). The first page of a print job to an HP laser printer comes out fine. However, it will not print another page. Word or Excel hangs,

and then asks to "Restart, or Close". After the first page, if I go to Task Manager, I see "Windows Host Process (Rundll32) Not Responding". Also when I close Windows 8, I get the message hpmsn140.dll or hpmsn09.dll "Not

Responding".

This problem does not occur with other applications.

This problem does not occur with other non-HP LaserJet printers.

This problem occurs with both USB and network printers.

The only way to clear the problem is rebooting the computer.

I have tried the Windows 8 driver, HP's PCL 6 driver from their website, and HP Universal Print Driver from their website. All have the same issue.

I have tried logging in as Administrator, as well as, the Standard User. Both logins have the problem.

Any help would be appreciated.

Michael

 

 

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