Outlook 98 Upgrade keeps failing on XP

[Guest Jim H.]

Money's tight and anyway, I've always been completely satisfied with my

Office 97 and the upgrade to Outlook 98 but I just have to get off this

Pentium II (running 98SE). So I purchased a 3G P4 (Asus) machine for a very

low price and have loaded my Office 97 onto XP Pro. (I've read elsewhere in

this forum that this will work fine.)

 

Now, when I attempt to do the upgrade from Outlook 97 to Outlook 98, I get

the following error message:

 

"Setup has encountered a problem which makes it necessary for you to reboot

your machine before setup can continue. Please reboot your machine and then

rerun setup"

 

However, rebooting has no effect. I still get the same message each time I

try the upgrade. BTW, the install process progresses quite far, allowing me

to enter the product key, choose the location for the program files, check

for previous versions of Outlook, etc., but when it finally gets down to

installing files, it bombs with the error message shown above.

 

Any help will be so, so welcomed.

 

--

Jim H.

[Guest DL]

Re: Outlook 98 Upgrade keeps failing on XP

 

Have you tried uninstalling OL97 then installing OL98?

You dont usually need the qualifying product installed to use the upgrade

cd, though you may need the old cd avilable to point to during the

installation

 

"Jim H." <JimH@discussions.microsoft.com> wrote in message

news:5C943B30-4059-4F56-8D87-8D77EDA5CD92@microsoft.com...

> Money's tight and anyway, I've always been completely satisfied with my

> Office 97 and the upgrade to Outlook 98 but I just have to get off this

> Pentium II (running 98SE). So I purchased a 3G P4 (Asus) machine for a

> very

> low price and have loaded my Office 97 onto XP Pro. (I've read elsewhere

> in

> this forum that this will work fine.)

>

> Now, when I attempt to do the upgrade from Outlook 97 to Outlook 98, I get

> the following error message:

>

> "Setup has encountered a problem which makes it necessary for you to

> reboot

> your machine before setup can continue. Please reboot your machine and

> then

> rerun setup"

>

> However, rebooting has no effect. I still get the same message each time I

> try the upgrade. BTW, the install process progresses quite far, allowing

> me

> to enter the product key, choose the location for the program files, check

> for previous versions of Outlook, etc., but when it finally gets down to

> installing files, it bombs with the error message shown above.

>

> Any help will be so, so welcomed.

>

> --

> Jim H.

[Guest Pegasus \(MVP\)]

Re: Outlook 98 Upgrade keeps failing on XP

 

 

"Jim H." <JimH@discussions.microsoft.com> wrote in message

news:5C943B30-4059-4F56-8D87-8D77EDA5CD92@microsoft.com...

> Money's tight and anyway, I've always been completely satisfied with my

> Office 97 and the upgrade to Outlook 98 but I just have to get off this

> Pentium II (running 98SE). So I purchased a 3G P4 (Asus) machine for a

> very

> low price and have loaded my Office 97 onto XP Pro. (I've read elsewhere

> in

> this forum that this will work fine.)

>

> Now, when I attempt to do the upgrade from Outlook 97 to Outlook 98, I get

> the following error message:

>

> "Setup has encountered a problem which makes it necessary for you to

> reboot

> your machine before setup can continue. Please reboot your machine and

> then

> rerun setup"

>

> However, rebooting has no effect. I still get the same message each time I

> try the upgrade. BTW, the install process progresses quite far, allowing

> me

> to enter the product key, choose the location for the program files, check

> for previous versions of Outlook, etc., but when it finally gets down to

> installing files, it bombs with the error message shown above.

>

> Any help will be so, so welcomed.

>

> --

> Jim H.

 

Best to ask the experts in an Outlook newsgroup.

[Guest Jim H.]

Re: Outlook 98 Upgrade keeps failing on XP

 

DL,

 

Why would I want to try uninstalling Office 97 (with its Outlook 97)? I just

did a clean install of Office 97 for the first time. Every other program

worked fine including Outlook 97. It's just the Outlook 98 Upgrade won't

load. Keep getting this "reboot" message I mentioned.

 

If it will help to uninstall Office 97, I'll do it but please explain why

this would help.

--

Jim H.

 

 

"DL" wrote:

> Have you tried uninstalling OL97 then installing OL98?

> You dont usually need the qualifying product installed to use the upgrade

> cd, though you may need the old cd avilable to point to during the

> installation

>

> "Jim H." <JimH@discussions.microsoft.com> wrote in message

> news:5C943B30-4059-4F56-8D87-8D77EDA5CD92@microsoft.com...

> > Money's tight and anyway, I've always been completely satisfied with my

> > Office 97 and the upgrade to Outlook 98 but I just have to get off this

> > Pentium II (running 98SE). So I purchased a 3G P4 (Asus) machine for a

> > very

> > low price and have loaded my Office 97 onto XP Pro. (I've read elsewhere

> > in

> > this forum that this will work fine.)

> >

> > Now, when I attempt to do the upgrade from Outlook 97 to Outlook 98, I get

> > the following error message:

> >

> > "Setup has encountered a problem which makes it necessary for you to

> > reboot

> > your machine before setup can continue. Please reboot your machine and

> > then

> > rerun setup"

> >

> > However, rebooting has no effect. I still get the same message each time I

> > try the upgrade. BTW, the install process progresses quite far, allowing

> > me

> > to enter the product key, choose the location for the program files, check

> > for previous versions of Outlook, etc., but when it finally gets down to

> > installing files, it bombs with the error message shown above.

> >

> > Any help will be so, so welcomed.

> >

> > --

> > Jim H.

>

>

>

[Guest DL]

Re: Outlook 98 Upgrade keeps failing on XP

 

I thought you meant you had the later version of Office

 

"Jim H." <JimH@discussions.microsoft.com> wrote in message

news:AD8C24E8-C4C7-460B-9CF5-2A4205703894@microsoft.com...

> DL,

>

> Why would I want to try uninstalling Office 97 (with its Outlook 97)? I

> just

> did a clean install of Office 97 for the first time. Every other program

> worked fine including Outlook 97. It's just the Outlook 98 Upgrade won't

> load. Keep getting this "reboot" message I mentioned.

>

> If it will help to uninstall Office 97, I'll do it but please explain why

> this would help.

> --

> Jim H.

>

>

> "DL" wrote:

>

>> Have you tried uninstalling OL97 then installing OL98?

>> You dont usually need the qualifying product installed to use the upgrade

>> cd, though you may need the old cd avilable to point to during the

>> installation

>>

>> "Jim H." <JimH@discussions.microsoft.com> wrote in message

>> news:5C943B30-4059-4F56-8D87-8D77EDA5CD92@microsoft.com...

>> > Money's tight and anyway, I've always been completely satisfied with my

>> > Office 97 and the upgrade to Outlook 98 but I just have to get off this

>> > Pentium II (running 98SE). So I purchased a 3G P4 (Asus) machine for a

>> > very

>> > low price and have loaded my Office 97 onto XP Pro. (I've read

>> > elsewhere

>> > in

>> > this forum that this will work fine.)

>> >

>> > Now, when I attempt to do the upgrade from Outlook 97 to Outlook 98, I

>> > get

>> > the following error message:

>> >

>> > "Setup has encountered a problem which makes it necessary for you to

>> > reboot

>> > your machine before setup can continue. Please reboot your machine and

>> > then

>> > rerun setup"

>> >

>> > However, rebooting has no effect. I still get the same message each

>> > time I

>> > try the upgrade. BTW, the install process progresses quite far,

>> > allowing

>> > me

>> > to enter the product key, choose the location for the program files,

>> > check

>> > for previous versions of Outlook, etc., but when it finally gets down

>> > to

>> > installing files, it bombs with the error message shown above.

>> >

>> > Any help will be so, so welcomed.

>> >

>> > --

>> > Jim H.

>>

>>

>>

[Guest scottfree46]

RE: Outlook 98 Upgrade keeps failing on XP

 

I am struggling with this same prob, please let me know the fix if you found

one. Thanks

 

"Jim H." wrote:

> Money's tight and anyway, I've always been completely satisfied with my

> Office 97 and the upgrade to Outlook 98 but I just have to get off this

> Pentium II (running 98SE). So I purchased a 3G P4 (Asus) machine for a very

> low price and have loaded my Office 97 onto XP Pro. (I've read elsewhere in

> this forum that this will work fine.)

>

> Now, when I attempt to do the upgrade from Outlook 97 to Outlook 98, I get

> the following error message:

>

> "Setup has encountered a problem which makes it necessary for you to reboot

> your machine before setup can continue. Please reboot your machine and then

> rerun setup"

>

> However, rebooting has no effect. I still get the same message each time I

> try the upgrade. BTW, the install process progresses quite far, allowing me

> to enter the product key, choose the location for the program files, check

> for previous versions of Outlook, etc., but when it finally gets down to

> installing files, it bombs with the error message shown above.

>

> Any help will be so, so welcomed.

>

> --

> Jim H.

[Guest Gary S. Terhune]

Re: Outlook 98 Upgrade keeps failing on XP

 

Please go ask this question in an Outlook newsgroup. You are much more

likely to get a decent response. It is not really a Windows XP problem, and

if anyone has found the answer, it will be more widely known over there.

 

--

Gary S. Terhune

MS-MVP Shell/User

http://grystmill.com

 

"scottfree46" <scottfree46@discussions.microsoft.com> wrote in message

news:679F78DA-93D2-444D-9FDB-3573A48602C0@microsoft.com...

>I am struggling with this same prob, please let me know the fix if you

>found

> one. Thanks

>

> "Jim H." wrote:

>

>> Money's tight and anyway, I've always been completely satisfied with my

>> Office 97 and the upgrade to Outlook 98 but I just have to get off this

>> Pentium II (running 98SE). So I purchased a 3G P4 (Asus) machine for a

>> very

>> low price and have loaded my Office 97 onto XP Pro. (I've read elsewhere

>> in

>> this forum that this will work fine.)

>>

>> Now, when I attempt to do the upgrade from Outlook 97 to Outlook 98, I

>> get

>> the following error message:

>>

>> "Setup has encountered a problem which makes it necessary for you to

>> reboot

>> your machine before setup can continue. Please reboot your machine and

>> then

>> rerun setup"

>>

>> However, rebooting has no effect. I still get the same message each time

>> I

>> try the upgrade. BTW, the install process progresses quite far, allowing

>> me

>> to enter the product key, choose the location for the program files,

>> check

>> for previous versions of Outlook, etc., but when it finally gets down to

>> installing files, it bombs with the error message shown above.

>>

>> Any help will be so, so welcomed.

>>

>> --

>> Jim H.