Off topic to this NG

[Guest bagger]

Scanning problems, old system, Dell 4100, ME, IE6 SP1. 3rd party issue with

Visioneer 6100, USB connected with Paperport 6.1software.

Problem just started with no changes to the system. Scans do not work in

black/white mode from TWAIN tool dialog box. Grayscale & color is OK,

meaning scanning a B/W article in the color or grayscale mode scans OK, but

not in the B/W mode. Been using the system for 7 yrs without problems.

Unless someone in this NG could have tips, could someone point me to a

techie message board?

tia

[Guest Mike M]

Re: Off topic to this NG

 

If the problem is recent have you tried using system restore and rolling

your system back to a checkpoint created prior to the problem? This

should restore any file that might have been accidentally deleted and also

restore any changes that might have been made to the registry. If this

fails to fix the problem I would try uninstalling the Paperport software

and then reinstalling it again.

--

Mike Maltby

mike.maltby@gmail.com

 

 

bagger <bagger@discussions.microsoft.com> wrote:

> Scanning problems, old system, Dell 4100, ME, IE6 SP1. 3rd party

> issue with Visioneer 6100, USB connected with Paperport 6.1software.

> Problem just started with no changes to the system. Scans do not

> work in black/white mode from TWAIN tool dialog box. Grayscale &

> color is OK, meaning scanning a B/W article in the color or grayscale

> mode scans OK, but not in the B/W mode. Been using the system for 7

> yrs without problems. Unless someone in this NG could have tips,

> could someone point me to a techie message board?

> tia

[Guest bagger]

Re: Off topic to this NG

 

"Mike M" wrote:

> If the problem is recent have you tried using system restore and rolling

> your system back to a checkpoint created prior to the problem? This

> should restore any file that might have been accidentally deleted and also

> restore any changes that might have been made to the registry.

 

Yes, had done this to no avail

 

>If this fails to fix the problem I would try uninstalling the Paperport software

> and then reinstalling it again.

 

This did the trick, sometimes hesitate to mess with these operations, but

better than purchasing a new system.

 

Thanks, Mike

 

 

 

 

 

> bagger <bagger@discussions.microsoft.com> wrote:

>

> > Scanning problems, old system, Dell 4100, ME, IE6 SP1. 3rd party

> > issue with Visioneer 6100, USB connected with Paperport 6.1software.

> > Problem just started with no changes to the system. Scans do not

> > work in black/white mode from TWAIN tool dialog box. Grayscale &

> > color is OK, meaning scanning a B/W article in the color or grayscale

> > mode scans OK, but not in the B/W mode. Been using the system for 7

> > yrs without problems. Unless someone in this NG could have tips,

> > could someone point me to a techie message board?

> > tia

>

>

[Guest Mike M]

Re: Off topic to this NG

 

bagger <bagger@discussions.microsoft.com> wrote:

> "Mike M" wrote:

>> If the problem is recent have you tried using system restore and

>> rolling

>> your system back to a checkpoint created prior to the problem? This

>> should restore any file that might have been accidentally deleted

>> and also restore any changes that might have been made to the

>> registry.

>

> Yes, had done this to no avail

>

>

>> If this fails to fix the problem I would try uninstalling the

>> Paperport software and then reinstalling it again.

>

> This did the trick, sometimes hesitate to mess with these operations,

> but better than purchasing a new system.

 

I'm pleased to read that you've managed to fix the problem. Uninstalling

and reinstalling often seems to fix certain sorts of problems. I've just

had to do the same here with my Hauppauge DVB-T Nova 500 dual tuner which

decided to start randomly blue screening when viewing TV (but not if just

recording). Nothing had changed and I couldn't fix the problem until I

decided to remove every component (fortunately Hauppauge provide a tool to

do just this) and to clean install. Now it is back working as it should

and I am watching TV in a window as I'm typing this reply.

--

Mike Maltby

mike.maltby@gmail.com