pc goes into shutdown

[richard]

Hi this is Richard from the U.S.A. and I need some help with my desktop computer.Every time I turn my computer on I am looking at my screen and all my desktop icons appear then soon dissapear and I get several error messages such as:

This system is shutting down.This shutdown was initiated by NT AUTHORITY\SYSTEM then I would see a message saying (engine dll) is incompatible or damaged also EAccessviolation,DLL failed and

message The system process C:\WINDOWS\system32\services.exe

terminate unexpectedly with status code 1073741819 the system will now shutdown and restart.I will also see a message saying windows failed to load inspector library 'C:\ProgramFiles\BigFix\Inspectors\Inpect.dll' and hot key failed.Please help me if you can because I dont know a whole lot about computers as far as problems that happen to them such as I am having.

[Goku]

Hello Richard. It seems that your Operating System is heavily infected / corrupted and that is what is causing the error messages. Please try running your computer through our standard Malware Removal procedure and see what results does it yield.

 

Let us know how it goes though. Good Luck. :)

 

-- Goku

[Goku]

The two most likely reasons for the error you state are an incorrectly started service and due to a Malware infection. As the former reason is very rarely seen now, there is a possibility that the error is caused more because of an infection.

 

1. Click on Start.

2. Select Run....

3. In the Open: box, type in shutdown -a.

 

Does the timer stop? Are you able to operate your computer now? If you are, then please run the disinfection procedure mentioned in my previous post and reboot the computer.

 

Let us know how it goes though. Good Luck. :)

 

-- Goku