Printers not clearing out

[Guest Joe]

Hi,

 

We have a problem that when a user logs out from the terminal server the

printers associated to their sessions don't delete. The only way we have

discovered to remove the printer is to restart the printer spooler services

on the TS.

 

Any suggestions as to what is wrong or what can be done to fix?

 

Thanks,

Joe

[Guest siqdiz@gmail.com]

Re: Printers not clearing out

 

On 11 okt, 12:14, "Joe" <j...@microsoft.com> wrote:

> Hi,

>

> We have a problem that when a user logs out from the terminal server the

> printers associated to their sessions don't delete. The only way we have

> discovered to remove the printer is to restart the printer spooler services

> on the TS.

>

> Any suggestions as to what is wrong or what can be done to fix?

>

> Thanks,

> Joe

 

Hi Joe,

 

The problem you are experiencing, does this behaviour occur with all

of your printers? What printers do you use? Microsoft terminal

services is quite picky on its printerdrivers. Best way to find out if

the printerdriver is at fault here is to delete the printer on the

local system and add it with the new hardware wizard using either the

built in drivers or WHQL drivers provided by the manufacturer.

 

The following lists the type of printer drivers that can be used on a

Windows Terminal Server, in order of preference from most preferred to

not preferred

 

Windows Built-in PCL or PS Drivers - Version "Windows 2000, Windows XP

and Windows Server 2003"

WHQL (Windows Hardware Quality Labs) Signed Drivers - include the

"Designed for Windows" Logo"

PCL or PS Drivers - certified (by the Manufacturer) for use on Windows

Terminal Services or Citrix

Windows Built-in PCL6 Drivers - Version "Windows 2000, Windows XP and

Windows Server 2003"

Manufacturer's PCL or PS Drivers - Version "Windows 2000, Windows XP

and Windows Server 2003"

Manufacturer's PCL6 - Version "Windows 2000, Windows XP and Windows

Server 2003"

Manufacturer's PCL or PS Kernel Mode Drivers - Version NT4

 

Kind regards,

 

Oscar Disch

[Guest Joe]

Re: Printers not clearing out

 

 

<siqdiz@gmail.com> wrote in message

news:1192100213.545251.61770@o80g2000hse.googlegroups.com...

> On 11 okt, 12:14, "Joe" <j...@microsoft.com> wrote:

>> Hi,

>>

>> We have a problem that when a user logs out from the terminal server the

>> printers associated to their sessions don't delete. The only way we have

>> discovered to remove the printer is to restart the printer spooler

>> services

>> on the TS.

>>

>> Any suggestions as to what is wrong or what can be done to fix?

>>

>> Thanks,

>> Joe

>

> Hi Joe,

>

> The problem you are experiencing, does this behaviour occur with all

> of your printers? What printers do you use? Microsoft terminal

> services is quite picky on its printerdrivers. Best way to find out if

> the printerdriver is at fault here is to delete the printer on the

> local system and add it with the new hardware wizard using either the

> built in drivers or WHQL drivers provided by the manufacturer.

>

> The following lists the type of printer drivers that can be used on a

> Windows Terminal Server, in order of preference from most preferred to

> not preferred

>

> Windows Built-in PCL or PS Drivers - Version "Windows 2000, Windows XP

> and Windows Server 2003"

> WHQL (Windows Hardware Quality Labs) Signed Drivers - include the

> "Designed for Windows" Logo"

> PCL or PS Drivers - certified (by the Manufacturer) for use on Windows

> Terminal Services or Citrix

> Windows Built-in PCL6 Drivers - Version "Windows 2000, Windows XP and

> Windows Server 2003"

> Manufacturer's PCL or PS Drivers - Version "Windows 2000, Windows XP

> and Windows Server 2003"

> Manufacturer's PCL6 - Version "Windows 2000, Windows XP and Windows

> Server 2003"

> Manufacturer's PCL or PS Kernel Mode Drivers - Version NT4

>

> Kind regards,

>

> Oscar Disch

>

>

 

Hi Oscar,

 

There are three printer devices concerned. Two are HP LJ P2014 and the

other is a HP LJ 1022n.

 

The drivers installed on all the PCs and the terminal server are the same

and they are Manufacturers PCL version 2000, XP and 2003.

 

I've spent the last hour cleaning up the printers on the clients so I'm

going to start testing again.

 

Thanks,

Joe

[Guest siqdiz@gmail.com]

Re: Printers not clearing out

 

On 11 okt, 14:08, "Joe" <j...@microsoft.com> wrote:

> <siq...@gmail.com> wrote in message

>

> news:1192100213.545251.61770@o80g2000hse.googlegroups.com...

>

>

>

> > On 11 okt, 12:14, "Joe" <j...@microsoft.com> wrote:

> >> Hi,

>

> >> We have a problem that when a user logs out from the terminal server the

> >> printers associated to their sessions don't delete. The only way we have

> >> discovered to remove the printer is to restart the printer spooler

> >> services

> >> on the TS.

>

> >> Any suggestions as to what is wrong or what can be done to fix?

>

> >> Thanks,

> >> Joe

>

> > Hi Joe,

>

> > The problem you are experiencing, does this behaviour occur with all

> > of your printers? What printers do you use? Microsoft terminal

> > services is quite picky on its printerdrivers. Best way to find out if

> > the printerdriver is at fault here is to delete the printer on the

> > local system and add it with the new hardware wizard using either the

> > built in drivers or WHQL drivers provided by the manufacturer.

>

> > The following lists the type of printer drivers that can be used on a

> > Windows Terminal Server, in order of preference from most preferred to

> > not preferred

>

> > Windows Built-in PCL or PS Drivers - Version "Windows 2000, Windows XP

> > and Windows Server 2003"

> > WHQL (Windows Hardware Quality Labs) Signed Drivers - include the

> > "Designed for Windows" Logo"

> > PCL or PS Drivers - certified (by the Manufacturer) for use on Windows

> > Terminal Services or Citrix

> > Windows Built-in PCL6 Drivers - Version "Windows 2000, Windows XP and

> > Windows Server 2003"

> > Manufacturer's PCL or PS Drivers - Version "Windows 2000, Windows XP

> > and Windows Server 2003"

> > Manufacturer's PCL6 - Version "Windows 2000, Windows XP and Windows

> > Server 2003"

> > Manufacturer's PCL or PS Kernel Mode Drivers - Version NT4

>

> > Kind regards,

>

> > Oscar Disch

>

> Hi Oscar,

>

> There are three printer devices concerned. Two are HP LJ P2014 and the

> other is a HP LJ 1022n.

>

> The drivers installed on all the PCs and the terminal server are the same

> and they are Manufacturers PCL version 2000, XP and 2003.

>

> I've spent the last hour cleaning up the printers on the clients so I'm

> going to start testing again.

>

> Thanks,

> Joe

 

Hi Joe,

 

These printers, are they connected with USB to the clients or are they

networked printers?

 

Kind regards,

 

Oscar Disch

[Guest TP]

Re: Printers not clearing out

 

Hi Joe,

 

Which driver are you using for the 1022N? According

to HP's chart (and direct observations by another poster)

you need to use the LaserJet 6L driver included with 2003.

 

HP printers supported in Citrix Presentation Server environments

 

http://h71028.www7.hp.com/ERC/downloads/4AA0-8465ENW.pdf

 

I just helped another person who had issues with the P2014

and my conclusion was that it is *not* TS compatible. Most

of the text below came from my previous response.

 

These two printers (P2014/1022N) are host based, and as such

are not good TS printers (unless you are using a 3rd party

universal printer driver solution). They will use much more CPU

and bandwidth for each print job when compared to a printer

that has the native ability to understand & process PCL or PS.

 

Another down side of host based printers is that you do not

have the flexibility to map to a more basic driver like the HP

LaserJet 4. Mapping to a basic driver is a common technique

if the manufacturer-supplied driver is not TS compatible. The

basic drivers often produce smaller print jobs as well and are

fine for many business document needs.

 

I did a quick test for you to illustrate what I mean. I opened a

43KB text file in notepad, and printed it to the P2014 host

based driver. The document was 12 pages.

 

The amount of print data that downloaded to my workstation

was 1,487KB!! In addition, CPU usage on the TS was heavy

during the entire time the print job was downloading to the client.

 

Next I printed the same file from Notepad to an HP P2015

PCL 5 driver (Similar to P2014, *not* host based).

 

The amount of print data that downloaded to my workstation

was only 128KB!! There was a brief spike in CPU usage while

the 12 pages were spooled from notepad, but then it went

back to 0% afterwards.

 

If you have several users printing on your TS, using a host

based printer could quickly bring the server to a crawl because

of the CPU and/or bandwidth used.

 

The above test was relatively basic. Real world printing will

involve multiple fonts, colors, some graphics, which will amplify

the problem.

 

NOTE: When I ran the test with the P2014 I noticed strange

behavior. After the notepad print job completed downloading

I noticed many "phantom" print jobs accumulating in my local

print queue. In just 30 seconds I had over 100 jobs sitting there.

 

When I attempted to log off of the server it took several

minutes, hanging on "Executing C:\WINDOWS\system32\wlnotify.dll".

Normally logoffs are instant. I have extended messages enabled

on this test server or else I would not have known where in the

logoff process it was hanging.

 

Based on my own direct observations and your description of

problems I would say that the P2014 driver is not TS compatible.

 

-TP

 

Joe wrote:

> Hi Oscar,

>

> There are three printer devices concerned. Two are HP LJ P2014 and

> the other is a HP LJ 1022n.

>

> The drivers installed on all the PCs and the terminal server are the

> same and they are Manufacturers PCL version 2000, XP and 2003.

>

> I've spent the last hour cleaning up the printers on the clients so

> I'm going to start testing again.

>

> Thanks,

> Joe

[Guest Joe]

Re: Printers not clearing out

 

 

"TP" <tperson.knowspamn@mailandnews.com> wrote in message

news:e3gLhrADIHA.1208@TK2MSFTNGP03.phx.gbl...

> Hi Joe,

>

> Which driver are you using for the 1022N? According to HP's chart (and

> direct observations by another poster) you need to use the LaserJet 6L

> driver included with 2003.

>

> HP printers supported in Citrix Presentation Server environments

> http://h71028.www7.hp.com/ERC/downloads/4AA0-8465ENW.pdf

>

> I just helped another person who had issues with the P2014 and my

> conclusion was that it is *not* TS compatible. Most of the text below

> came from my previous response.

>

> These two printers (P2014/1022N) are host based, and as such are not good

> TS printers (unless you are using a 3rd party universal printer driver

> solution). They will use much more CPU and bandwidth for each print job

> when compared to a printer that has the native ability to understand &

> process PCL or PS.

>

> Another down side of host based printers is that you do not have the

> flexibility to map to a more basic driver like the HP LaserJet 4. Mapping

> to a basic driver is a common technique if the manufacturer-supplied

> driver is not TS compatible. The basic drivers often produce smaller

> print jobs as well and are fine for many business document needs.

>

> I did a quick test for you to illustrate what I mean. I opened a 43KB

> text file in notepad, and printed it to the P2014 host based driver. The

> document was 12 pages.

>

> The amount of print data that downloaded to my workstation was 1,487KB!!

> In addition, CPU usage on the TS was heavy during the entire time the

> print job was downloading to the client.

>

> Next I printed the same file from Notepad to an HP P2015 PCL 5 driver

> (Similar to P2014, *not* host based).

>

> The amount of print data that downloaded to my workstation was only

> 128KB!! There was a brief spike in CPU usage while the 12 pages were

> spooled from notepad, but then it went back to 0% afterwards.

>

> If you have several users printing on your TS, using a host based printer

> could quickly bring the server to a crawl because of the CPU and/or

> bandwidth used.

>

> The above test was relatively basic. Real world printing will involve

> multiple fonts, colors, some graphics, which will amplify the problem.

>

> NOTE: When I ran the test with the P2014 I noticed strange

> behavior. After the notepad print job completed downloading

> I noticed many "phantom" print jobs accumulating in my local

> print queue. In just 30 seconds I had over 100 jobs sitting there.

>

> When I attempted to log off of the server it took several

> minutes, hanging on "Executing C:\WINDOWS\system32\wlnotify.dll".

> Normally logoffs are instant. I have extended messages enabled

> on this test server or else I would not have known where in the

> logoff process it was hanging.

>

> Based on my own direct observations and your description of

> problems I would say that the P2014 driver is not TS compatible.

>

> -TP

>

> Joe wrote:

>> Hi Oscar,

>>

>> There are three printer devices concerned. Two are HP LJ P2014 and

>> the other is a HP LJ 1022n.

>>

>> The drivers installed on all the PCs and the terminal server are the

>> same and they are Manufacturers PCL version 2000, XP and 2003.

>>

>> I've spent the last hour cleaning up the printers on the clients so

>> I'm going to start testing again.

>>

>> Thanks,

>> Joe

>

 

Hi,

 

The P2014 are connected though USB and it is these printers that are causing

the problem. I too am coming to the conclusion that they are not compatible

too.

 

For the 1022n, for which I get hit and miss results, (some clients don't

carry printer into TS session, others do and work fine), i've been using the

HP LJ 1022 Win2003 driver dated 20070518.

 

I'll try the HP LJ 6L driver. Should I use this on just the TS or on the

client PCs too?

 

Joe

[Guest Joe]

Re: Printers not clearing out

 

 

"Joe" <joe@microsoft.com> wrote in message

news:278F820C-520C-4F47-B4F5-512E5BF84FD0@microsoft.com...

>

> "TP" <tperson.knowspamn@mailandnews.com> wrote in message

> news:e3gLhrADIHA.1208@TK2MSFTNGP03.phx.gbl...

>> Hi Joe,

>>

>> Which driver are you using for the 1022N? According to HP's chart (and

>> direct observations by another poster) you need to use the LaserJet 6L

>> driver included with 2003.

>>

>> HP printers supported in Citrix Presentation Server environments

>> http://h71028.www7.hp.com/ERC/downloads/4AA0-8465ENW.pdf

>>

>> I just helped another person who had issues with the P2014 and my

>> conclusion was that it is *not* TS compatible. Most of the text below

>> came from my previous response.

>>

>> These two printers (P2014/1022N) are host based, and as such are not good

>> TS printers (unless you are using a 3rd party universal printer driver

>> solution). They will use much more CPU and bandwidth for each print job

>> when compared to a printer that has the native ability to understand &

>> process PCL or PS.

>>

>> Another down side of host based printers is that you do not have the

>> flexibility to map to a more basic driver like the HP LaserJet 4.

>> Mapping to a basic driver is a common technique if the

>> manufacturer-supplied driver is not TS compatible. The basic drivers

>> often produce smaller print jobs as well and are fine for many business

>> document needs.

>>

>> I did a quick test for you to illustrate what I mean. I opened a 43KB

>> text file in notepad, and printed it to the P2014 host based driver. The

>> document was 12 pages.

>>

>> The amount of print data that downloaded to my workstation was 1,487KB!!

>> In addition, CPU usage on the TS was heavy during the entire time the

>> print job was downloading to the client.

>>

>> Next I printed the same file from Notepad to an HP P2015 PCL 5 driver

>> (Similar to P2014, *not* host based).

>>

>> The amount of print data that downloaded to my workstation was only

>> 128KB!! There was a brief spike in CPU usage while the 12 pages were

>> spooled from notepad, but then it went back to 0% afterwards.

>>

>> If you have several users printing on your TS, using a host based printer

>> could quickly bring the server to a crawl because of the CPU and/or

>> bandwidth used.

>>

>> The above test was relatively basic. Real world printing will involve

>> multiple fonts, colors, some graphics, which will amplify the problem.

>>

>> NOTE: When I ran the test with the P2014 I noticed strange

>> behavior. After the notepad print job completed downloading

>> I noticed many "phantom" print jobs accumulating in my local

>> print queue. In just 30 seconds I had over 100 jobs sitting there.

>>

>> When I attempted to log off of the server it took several

>> minutes, hanging on "Executing C:\WINDOWS\system32\wlnotify.dll".

>> Normally logoffs are instant. I have extended messages enabled

>> on this test server or else I would not have known where in the

>> logoff process it was hanging.

>>

>> Based on my own direct observations and your description of

>> problems I would say that the P2014 driver is not TS compatible.

>>

>> -TP

>>

>> Joe wrote:

>>> Hi Oscar,

>>>

>>> There are three printer devices concerned. Two are HP LJ P2014 and

>>> the other is a HP LJ 1022n.

>>>

>>> The drivers installed on all the PCs and the terminal server are the

>>> same and they are Manufacturers PCL version 2000, XP and 2003.

>>>

>>> I've spent the last hour cleaning up the printers on the clients so

>>> I'm going to start testing again.

>>>

>>> Thanks,

>>> Joe

>>

>

> Hi,

>

> The P2014 are connected though USB and it is these printers that are

> causing the problem. I too am coming to the conclusion that they are not

> compatible too.

>

> For the 1022n, for which I get hit and miss results, (some clients don't

> carry printer into TS session, others do and work fine), i've been using

> the HP LJ 1022 Win2003 driver dated 20070518.

>

> I'll try the HP LJ 6L driver. Should I use this on just the TS or on the

> client PCs too?

>

> Joe

>

 

Hi,

 

I've got the 6L driver working fine now, except two clients still won't

carry the printer into the TS session.

 

Any ideas as to why?

 

Thanks,

Joe

[Guest TP]

Re: Printers not clearing out

 

For the 1022n, use the 6L on the workstations as well as

the server--in fact, if you use 6L on the workstations the

server will load the 6L driver automatically.

 

My recommendation would be to *not* use either printer

(unless you purchase a UPD solution) if you can help it. I

realize this might not be possible. Using just the 1022 might

be okay if the print volume is not too high.

 

-TP

 

Joe wrote:

> Hi,

>

> The P2014 are connected though USB and it is these printers that are

> causing the problem. I too am coming to the conclusion that they are

> not compatible too.

>

> For the 1022n, for which I get hit and miss results, (some clients

> don't carry printer into TS session, others do and work fine), i've

> been using the HP LJ 1022 Win2003 driver dated 20070518.

>

> I'll try the HP LJ 6L driver. Should I use this on just the TS or on

> the client PCs too?

>

> Joe

[Guest TP]

Re: Printers not clearing out

 

Hi Joe,

 

Make sure you are using the Remote Desktop Client version

that came with your 2003 server on each workstation. The

install file is located on your server's hard drive here:

 

C:\WINDOWS\system32\clients\tsclient\win32\msrdpcli.msi

 

The above version will pick up usb printers, performs better,

and is more stable than the newest version.

 

-TP

 

Joe wrote:

> Hi,

>

> I've got the 6L driver working fine now, except two clients still

> won't carry the printer into the TS session.

>

> Any ideas as to why?

>

> Thanks,

> Joe

[Guest Joe]

Re: Printers not clearing out

 

 

"TP" <tperson.knowspamn@mailandnews.com> wrote in message

news:OewLBXCDIHA.4360@TK2MSFTNGP06.phx.gbl...

> For the 1022n, use the 6L on the workstations as well as the server--in

> fact, if you use 6L on the workstations the server will load the 6L driver

> automatically.

>

> My recommendation would be to *not* use either printer (unless you

> purchase a UPD solution) if you can help it. I realize this might not be

> possible. Using just the 1022 might be okay if the print volume is not

> too high.

>

> -TP

>

 

TP,

 

I've got the clients all working fine now with the 6L driver but every new

session starts with the paper size set to Letter under device settings.

Everything I've tried so far won't set the default to A4.

 

Can you help?

 

Thanks,

Joe

[Guest Joe]

Re: Printers not clearing out

 

Please ignore last post. It's now working. Installed local HPLJ6 on TS and

set default size there.

 

Cheers,

Joe

"Joe" <Joe@newsgroups.microsoft.com> wrote in message

news:e95IAxMDIHA.3712@TK2MSFTNGP02.phx.gbl...

>

> "TP" <tperson.knowspamn@mailandnews.com> wrote in message

> news:OewLBXCDIHA.4360@TK2MSFTNGP06.phx.gbl...

>> For the 1022n, use the 6L on the workstations as well as the server--in

>> fact, if you use 6L on the workstations the server will load the 6L

>> driver automatically.

>>

>> My recommendation would be to *not* use either printer (unless you

>> purchase a UPD solution) if you can help it. I realize this might not be

>> possible. Using just the 1022 might be okay if the print volume is not

>> too high.

>>

>> -TP

>>

>

> TP,

>

> I've got the clients all working fine now with the 6L driver but every new

> session starts with the paper size set to Letter under device settings.

> Everything I've tried so far won't set the default to A4.

>

> Can you help?

>

> Thanks,

> Joe

>

[Guest TP]

Re: Printers not clearing out

 

Glad you got it working!

 

Thanks for letting us know your results.

 

-TP