DVD Writer & DVD Rom No Longer Found ???

[alfa155]

Hi Guys,

 

I had this problem at end of November and tried system restore and it cleared problem temporarely, but now its gone again when i go into my computer everything comes up except for my 2 dvd devices ??????

 

I have tried to do another system restore to roiginal date i did before and it stops itself after sometiem saying system restore incomplete.

 

Any advice and help on fixing this would be most grateful.

 

Best Regards

alfa155

[Guest Wolfeymole]

Try going into Device Manager and uninstall the drives, reboot and let Windows "find" them again.

[alfa155]

  Wolfeymole said:

Try going into Device Manager and uninstall the drives, reboot and let Windows "find" them again.

 

do forgive me but its been a while how do i find device manager ?

[Guest Wolfeymole]

Right click My Computer then hit the Hardware tab, Device manager is the top section.

[alfa155]

  Wolfeymole said:

Right click My Computer then hit the Hardware tab, Device manager is the top section.

 

as i did this it came up with both dvd devices with yellow circle and explanions mark in so did what you said removed and re-booted opened up device manager was the same as before ?????

[Guest Wolfeymole]

Ok

 

Windows should have reloaded the generic device drivers for those drives unless they are a particular brand that need specific drivers, Sony is one for example.

 

What is the make and model of the PC?

[alfa155]

  Wolfeymole said:

Ok

 

Windows should have reloaded the generic device drivers for those drives unless they are a particular brand that need specific drivers, Sony is one for example.

 

What is the make and model of the PC?

 

 

HP Pavilion T860 AD

Edited December 8, 2008 by alfa155

[alfa155]

tried properties on one of them and it came up with this message (Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) and same message for the other ?????????

[Guest Wolfeymole]

This link may not work Alfa

 

Select software and drivers*

 

Scroll down to the optical drive section and ascertain which are yours.

[Tootech]

If you are still having problems, try this:

 

Uninstall any CD writing software you have, restart your computer

 

1. Start Registry Editor. Start - Run - Regedit

 

2. Locate the UpperFilters value under the following key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

 

3. On the Edit menu, click Delete , and then click OK .

 

4. Locate the LowerFilters value under the same key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

 

5. On the Edit menu, click Delete , and then click OK .

 

6. Quit Registry Editor.

 

7. Restart your computer.

 

If all is now ok, reinstall your CD writing software.

[alfa155]

  Wolfeymole said:

This link may not work Alfa

 

Select software and drivers*

 

Scroll down to the optical drive section and ascertain which are yours.

 

i forgot to mention over a year ago i had to replace one of the dvd devices with new one made by Lite, would this make any difference to what you said in this post ? a;so which one would i have to download ?

 

Thanks in advance

alfa155

[alfa155]

  Tootech said:

If you are still having problems, try this:

 

Uninstall any CD writing software you have, restart your computer

 

1. Start Registry Editor. Start - Run - Regedit

 

2. Locate the UpperFilters value under the following key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

 

3. On the Edit menu, click Delete , and then click OK .

 

4. Locate the LowerFilters value under the same key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

 

5. On the Edit menu, click Delete , and then click OK .

 

6. Quit Registry Editor.

 

7. Restart your computer.

 

If all is now ok, reinstall your CD writing software.

 

By cd writing software what do you mean ?

Thanks in advance

alfa155

[Guest Wolfeymole]

Programs like say Nero for example Alfa.

 

Try that registry fix first and then get back to us if it does not work.

[Tootech]

Microsoft recommend you uninstall CD writing software prior to attempting the fix, just in case it messes up your writing software.

 

To be honest, it never has done on systems I have worked on.

[alfa155]

  Wolfeymole said:

This link may not work Alfa

 

Select software and drivers*

 

Scroll down to the optical drive section and ascertain which are yours.

 

Hi again,

 

not sure which one to download, you said (Scroll down to the optical drive section and ascertain which are yours) not sure what you mean , please let us know so i can try it out ?

 

Thanks Again

alfa155

[Dalo Harkin]

Just re read this post -

Are you an administrator on the PC?

when you uninstall the drivers for the opticals if there are any present - do you then restart and await for windows to try and pick the drivers up?

if you go into device manager - it will tell you the make of the Optical drives - from that you can then get a firmware update - or try the original driver again

[alfa155]

  Tootech said:

Microsoft recommend you uninstall CD writing software prior to attempting the fix, just in case it messes up your writing software.

 

To be honest, it never has done on systems I have worked on.

 

tried what you advised and would not let me delete first thing came up with message to words like cannot delete error while trying to delete, but it let me delete lower ????

[Goku]

Hello Alfa. Please download the attached archive and extract it. If you are unsure on how to open the archive, use the instructions from here and continue. After you have extracted the archive, you should obtain a file labeled Fix CD Drive.reg. Double-click on the file and you will be asked whether you want to import the information into the registry or not. Answer Yes to the prompt and sometime later another dialog box will pop up informing you that the operation was successful. After you have done the above, reboot your computer. You should now be able to access and use your CD drive.

 

http://extremetechsupport.com/forum/images/colortheory/attach/zip.gif Fix CD Drive.zip

 

Note: Using the above registry fix might cause some programs to dysfunction or work incorrectly. In that case, please reinstall the affected programs to resolve their respective errors.

 

Hope that helps. :)

 

-- Goku

[alfa155]

  Goku said:

Hello Alfa. Please download the attached archive and extract it. If you are unsure on how to open the archive, use the instructions from here and continue. After you have extracted the archive, you should obtain a file labeled Fix CD Drive.reg. Double-click on the file and you will be asked whether you want to import the information into the registry or not. Answer Yes to the prompt and sometime later another dialog box will pop up informing you that the operation was successful. After you have done the above, reboot your computer. You should now be able to access and use your CD drive.

 

http://extremetechsupport.com/forum/images/colortheory/attach/zip.gif Fix CD Drive.zip

 

Note: Using the above registry fix might cause some programs to dysfunction or work incorrectly. In that case, please reinstall the affected programs to resolve their respective errors.

 

Hope that helps. :)

 

-- Goku

 

Hi Goku,

 

Still nothing working, what should i do next, have been without dvd / cd roms for over 2 months now grrrrrrrrr ?????

 

Saluti

alfa155

[alfa155]

here is the message i get when i look at device manager please advise, i have even opened up pc tower disconnected connectores into both dvd devices and re connected and still no change in my computer it does not find dvd devices , please help asap ?

 

Saluti

alfa155

 

http://i202.photobucket.com/albums/aa63/alfasudjoe/DSCN1272.jpg

[Guest Wolfeymole]

Have you tried the firmware updates as recommended by Dalo Alfa?

[alfa155]

  Wolfeymole said:

Have you tried the firmware updates as recommended by Dalo Alfa?

 

could i be a real pain ask you what i do to follow Dalo `s dvice , Please help, apologies for my ignorance am only a home pc user on my pc tower.

[Guest Wolfeymole]

Ok select the firmware updates for the 2 drives from the list Alfa.

 

Select software and drivers*

[alfa155]

  Wolfeymole said:

Ok select the firmware updates for the 2 drives from the list Alfa.

 

Select software and drivers*

 

 

what do i select and download off of this link ?

[Guest Wolfeymole]

This

 

DVD-RW 16X LiteOn SHW-16H5S Drive Firmware Update 

 

and this

 

DVD-ROM 16X ASUS DVD-E616P3H Drive Firmware Update