Wolfeymole sorry need your help again

[Steadicam]

Hi Wolfeymole and Everyone !

 

Sorry but I need your help again.

Something is really f... up with my Laptop :(

 

I had few days ago a virus in my Laptop ( don´t ask me which one)

I think/ hope I kill him already but . . . my Laptop is now sooo so so slowly :confused:

 

Ok . . . everybody knows already I´m not an PC expert :confused2: and my English is :confused2: therefore please explain it me easily :)

 

My Laptop is a - ACER Travel Mate 7720G - with windows vista home edition.

 

I have now Zone Alarm pro, AVG pro, CC Cleaner pro, AD Aware pro, Reg Cure and I try to fix him in every way but it doesn't work :confused:

My Laptop is sooooooooooooooooooo slowly and sometimes the programs doesn't open or my Laptop (how you call this ???) hang up his self :confused:

and nothing works :( :confused:

 

Please guys help me again :confused:

 

Cheers Ingo

Steadicam Operator

[Steadicam]

Hi Wolfeymole and Everyone !

 

Sorry but I need your help again.

Something is really f... up with my Laptop :(

 

I had few days ago a virus in my Laptop ( don´t ask me which one)

I think/ hope I kill him already but . . . my Laptop is now sooo so so slowly :confused:

 

Ok . . . everybody knows already I´m not an PC expert :confused2: and my English is :confused2: therefore please explain it me easily :)

 

My Laptop is a - ACER Travel Mate 7720G - with windows vista home edition.

 

I have now Zone Alarm pro, AVG pro, CC Cleaner pro, AD Aware pro, Reg Cure and I try to fix him in every way but it doesn't work :confused:

My Laptop is sooooooooooooooooooo slowly and sometimes the programs doesn't open or my Laptop (how you call this ???) hang up his self :confused:

and nothing works :( :confused:

 

Please guys help me again :confused:

 

Cheers Ingo

Steadicam Operator

[RandyL]

Please do not use registry cleaners. They have little value and can do a lot of harm if you don't know what you are doing.

 

Since you had an infection and you use AVG chances are you're still infected so start with that assumption.

 

Your computer could be infected with Malware.

 

• Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
  It is a combination of the words malicious and software.
  The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.
  

• Required Cleanup Steps
  1. Disable the Spybot Search & Destroy TEA TIMER if you use it and if it is enabled
     
  2. Run a Temporary file and cache cleaner (ATF)
     
  3. Run 2 Anti-Malware scanners (Listed Below)
     
  4. Run an Online Anti-Virus / Anti-Malware Scanner (Listed Below)
     
  5. Clear out old System Restore points
     
  6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file, do not do so unless requested.
     

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

 

 

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/printer-selection.gif

 

____________________________________________

STEP 1

• Disable Spybot Search & Destroys' TEA TIMER: (if installed, if not go to Step 2)
  1. Run Spybot-S&D in Advanced Mode.
     
     
  2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
     
     
  3. On the left hand side, Click on Tools
     
     
  4. Then click on the Resident Icon in the List
     
     
  5. Uncheck "Resident TeaTimer" and OK any prompts.
     
     
  6. Restart your computer.
     
     

__________________________________________________

STEP 2

• Follow these instructions carefully.
  
  
• Download ATF-Cleaner from
  Snapfiles.com
  to remove un-needed temporary files from your computer that may contain malware.
  
  
• You can also download it from
  Majorgeeks.com
  
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
  
• NOTE:
  If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
  
• Then click on "Empty Selected".
  
  

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner01.gif

.

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner02.gif

__________________________________________________

STEP 3

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from
  SUPERAntiSpyware.com
  
  
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
    
  • You do not have to send them your e-mail address, just click next.
    
    
  • You can leave the automated check for updates on.
    
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
    
  • DO NOT
    allow SUPERAntiSpyware to protect your Home Page settings.
    
    
  • On the
    Top Left
    select the
    Scan your computer
    button.
    
    
  • Make sure there is a CHECK MARK on all
    Fixed Drives
    .
    
    
  • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.
    
    

__________________________________________________

STEP 4

• Install and run
  Malwarebytes' Anti-Malware
  from
  Malwarebytes - (direct download)
  
  
  • Accept all defaults for the installer
    
    
  • Allow the program to update the definitions
    
    
  • Click on the
    Quick Scan
    and click Next.
    
    
  • If any items are found allow it to clean them and then Reboot your computer.
    
    

__________________________________________________

STEP 5

• Run an online scan with ESET from
  Free Virus Scan: Use ESET's Online Antivirus Scanner
  
  
  • You
    must
    use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
    
    
  • If your computer is running Window's Vista, then you
    must first
    start Internet Explorer as an Administrator. To do so, right-click on the
    Internet Explorer
    icon in the Start Menu and select "
    Run as administrator
    " from the popup context menu.
    
    
  • Accept the terms and click "Start".
    
    
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
    
    
  • Click "Start" to begin the scan.
    
    
  • When completed restart your computer
    
    

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to

Extreme Tech Support - Free PC Help

and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

 

If required this is the download link for

TrendMicro™ HijackThis™

Unless instructed to by the Technician helping you then do not download this tool.

 

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

How to turn off and turn on System Restore in Windows XP

How to turn off and turn on System Restore in Windows Vista

[RandyL]

Please do not use registry cleaners. They have little value and can do a lot of harm if you don't know what you are doing.

 

Since you had an infection and you use AVG chances are you're still infected so start with that assumption.

 

Your computer could be infected with Malware.

 

• Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
  It is a combination of the words malicious and software.
  The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.
  

• Required Cleanup Steps
  1. Disable the Spybot Search & Destroy TEA TIMER if you use it and if it is enabled
     
  2. Run a Temporary file and cache cleaner (ATF)
     
  3. Run 2 Anti-Malware scanners (Listed Below)
     
  4. Run an Online Anti-Virus / Anti-Malware Scanner (Listed Below)
     
  5. Clear out old System Restore points
     
  6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file, do not do so unless requested.
     

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

 

 

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/printer-selection.gif

 

____________________________________________

STEP 1

• Disable Spybot Search & Destroys' TEA TIMER: (if installed, if not go to Step 2)
  1. Run Spybot-S&D in Advanced Mode.
     
     
  2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
     
     
  3. On the left hand side, Click on Tools
     
     
  4. Then click on the Resident Icon in the List
     
     
  5. Uncheck "Resident TeaTimer" and OK any prompts.
     
     
  6. Restart your computer.
     
     

__________________________________________________

STEP 2

• Follow these instructions carefully.
  
  
• Download ATF-Cleaner from
  Snapfiles.com
  to remove un-needed temporary files from your computer that may contain malware.
  
  
• You can also download it from
  Majorgeeks.com
  
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
  
• NOTE:
  If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
  
• Then click on "Empty Selected".
  
  

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner01.gif

.

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner02.gif

__________________________________________________

STEP 3

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from
  SUPERAntiSpyware.com
  
  
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
    
  • You do not have to send them your e-mail address, just click next.
    
    
  • You can leave the automated check for updates on.
    
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
    
  • DO NOT
    allow SUPERAntiSpyware to protect your Home Page settings.
    
    
  • On the
    Top Left
    select the
    Scan your computer
    button.
    
    
  • Make sure there is a CHECK MARK on all
    Fixed Drives
    .
    
    
  • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.
    
    

__________________________________________________

STEP 4

• Install and run
  Malwarebytes' Anti-Malware
  from
  Malwarebytes - (direct download)
  
  
  • Accept all defaults for the installer
    
    
  • Allow the program to update the definitions
    
    
  • Click on the
    Quick Scan
    and click Next.
    
    
  • If any items are found allow it to clean them and then Reboot your computer.
    
    

__________________________________________________

STEP 5

• Run an online scan with ESET from
  Free Virus Scan: Use ESET's Online Antivirus Scanner
  
  
  • You
    must
    use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
    
    
  • If your computer is running Window's Vista, then you
    must first
    start Internet Explorer as an Administrator. To do so, right-click on the
    Internet Explorer
    icon in the Start Menu and select "
    Run as administrator
    " from the popup context menu.
    
    
  • Accept the terms and click "Start".
    
    
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
    
    
  • Click "Start" to begin the scan.
    
    
  • When completed restart your computer
    
    

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to

Extreme Tech Support - Free PC Help

and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

 

If required this is the download link for

TrendMicro™ HijackThis™

Unless instructed to by the Technician helping you then do not download this tool.

 

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

How to turn off and turn on System Restore in Windows XP

How to turn off and turn on System Restore in Windows Vista

[Steadicam]

Hi again and thanks´ for helping me again.

I will try now to do what you wrote me, but it shows me the ATF cleaner is for windows XP and I have Vista is this ok ???

 

Sorry when I ask so stupid :confused:

[Steadicam]

Hi again and thanks´ for helping me again.

I will try now to do what you wrote me, but it shows me the ATF cleaner is for windows XP and I have Vista is this ok ???

 

Sorry when I ask so stupid :confused:

[Guest Wolfeymole]

It will work with Vista Steady as those are old screen shots and will be altered shortly.

[Guest Wolfeymole]

It will work with Vista Steady as those are old screen shots and will be altered shortly.

[Steadicam]

I have a problem with Free Virus Scan: Use ESET's Online Antivirus Scanner it shows me: Your browser is not supported. ESET Online Scanner is based on ActiveX technology and requires Microsoft Internet Explorer with enabled ActiveX controls. User has to agree to install ActiveX package signed by ESET. For more details check System Requirements ???

[Steadicam]

I have a problem with Free Virus Scan: Use ESET's Online Antivirus Scanner it shows me: Your browser is not supported. ESET Online Scanner is based on ActiveX technology and requires Microsoft Internet Explorer with enabled ActiveX controls. User has to agree to install ActiveX package signed by ESET. For more details check System Requirements ???

[Guest Wolfeymole]

Yes you must use Internet Explorer to run the ESET scan Steady.

[Guest Wolfeymole]

Yes you must use Internet Explorer to run the ESET scan Steady.

[Steadicam]

Ahhh ok I got it I´m too stupid sometimes :confused:

[Steadicam]

Ahhh ok I got it I´m too stupid sometimes :confused:

[Steadicam]

I don´t know wht is wrong again :confused:

Every time after I download ActiveX and I start to san the computer it slose the Explorer and open him again to yahoo :confused: but it doesn´t scan :confused:

[Steadicam]

I don´t know wht is wrong again :confused:

Every time after I download ActiveX and I start to san the computer it slose the Explorer and open him again to yahoo :confused: but it doesn´t scan :confused:

[RandyL]

OK try this;

 

Disable every single one of your protection programs temporarily.

 

Go back to the steps and follow them in the order given.

 

Since you have made no mention of the steps prior to ESET I can only assume they have not been run. This coupled with the fact that SAS and MB takes some time to run.

 

These steps have to be followed exactly and in the proper order. Please print out the instructions.

 

ESET is the last step. Run the SAS and MB scans first. Make sure you update them after installing and before scanning.

 

Malware will attempt to block all attempts to scan and remove so these steps have to be followed exactly. Sometimes SAS and MB even have to be run in safemode. ESET is the final last scan. Not the first.

[RandyL]

OK try this;

 

Disable every single one of your protection programs temporarily.

 

Go back to the steps and follow them in the order given.

 

Since you have made no mention of the steps prior to ESET I can only assume they have not been run. This coupled with the fact that SAS and MB takes some time to run.

 

These steps have to be followed exactly and in the proper order. Please print out the instructions.

 

ESET is the last step. Run the SAS and MB scans first. Make sure you update them after installing and before scanning.

 

Malware will attempt to block all attempts to scan and remove so these steps have to be followed exactly. Sometimes SAS and MB even have to be run in safemode. ESET is the final last scan. Not the first.

[Steadicam]

Now is my Laptop really f... up. I write you now from my Iphone because after I done everything and restart my Laptop he don't start anymore ;-(

He try to fix by hiself but he goes off everytime. ???

Please answer me to my Email address it's easier for me.

 

Thanks a lot.

 

Email address removed for Security reasons.

[Steadicam]

Now is my Laptop really f... up. I write you now from my Iphone because after I done everything and restart my Laptop he don't start anymore ;-(

He try to fix by hiself but he goes off everytime. ???

Please answer me to my Email address it's easier for me.

 

Thanks a lot.

 

Email address removed for Security reasons.

[BeeCeeBee]

Hi Steady we need to know exactly what happened. Did you do all of the malware program and what were the results?

 

He try to fix by hiself but he goes off everytime. ???

 

What exactly are you seeing when you try to boot up?

[BeeCeeBee]

Hi Steady we need to know exactly what happened. Did you do all of the malware program and what were the results?

 

He try to fix by hiself but he goes off everytime. ???

 

What exactly are you seeing when you try to boot up?

[Steadicam]

Yes I done everything e actly what you told me a d on the end I tried to restart my Laptop but he don't start anymore. He start up and diagnostic and try to fix something but he can't and he goes off. That's it.

[Steadicam]

Yes I done everything e actly what you told me a d on the end I tried to restart my Laptop but he don't start anymore. He start up and diagnostic and try to fix something but he can't and he goes off. That's it.

[Steadicam]

I forgot my friend come in 30 min with his Laptop and we can chat better and you can explain me what I can do.