MOUSE AND PS/2 PORT PROBLEM

[gjupp]

I am using Windows XP Professional, Version 2002, Service Pack 3.

Until recently I was using an MS IntelliMouse Pro, PS/2 compatible mouse. Then I purchased an MS Comfort Optical Mouse 1000 with a USB connection. The latter operates correctly at the USB port but I now wish to connect this mouse to the PS/2 port using an MS USB-PS/2 adaptor. However, the optical mouse does not operate at the PS/2 port.

The device manager indicates that a HID-compliant mouse AND a PS/2 compatible mouse are connected, but the latter has an exclamation point in a yellow circle, and the mouse properties indicate that ‘This device is either not present, not working properly, or does not have all the drivers installed (Code 24)’

I have read Microsoft support article ID 188572 but have not been able to ‘remove’ the PS/2 mouse by the methods given and the article does not apply to Windows XP.

Can you help please? Thanks

[gjupp]

I am using Windows XP Professional, Version 2002, Service Pack 3.

Until recently I was using an MS IntelliMouse Pro, PS/2 compatible mouse. Then I purchased an MS Comfort Optical Mouse 1000 with a USB connection. The latter operates correctly at the USB port but I now wish to connect this mouse to the PS/2 port using an MS USB-PS/2 adaptor. However, the optical mouse does not operate at the PS/2 port.

The device manager indicates that a HID-compliant mouse AND a PS/2 compatible mouse are connected, but the latter has an exclamation point in a yellow circle, and the mouse properties indicate that ‘This device is either not present, not working properly, or does not have all the drivers installed (Code 24)’

I have read Microsoft support article ID 188572 but have not been able to ‘remove’ the PS/2 mouse by the methods given and the article does not apply to Windows XP.

Can you help please? Thanks

[Guest Wolfeymole]

Hi Gjupp

 

Welcome to Extreme Tech Support - Free PC Help

 

Can I just ask why on earth you want to run an optical mouse via a PS2 connector when it works perfectly well via USB?

 

Are you running out of USB ports? If so consider purchasing a USB Hub.

[Guest Wolfeymole]

Hi Gjupp

 

Welcome to Extreme Tech Support - Free PC Help

 

Can I just ask why on earth you want to run an optical mouse via a PS2 connector when it works perfectly well via USB?

 

Are you running out of USB ports? If so consider purchasing a USB Hub.

[gjupp]

Yes, I am short of USB ports. I could do as you suggest, and buy a hub, but itn't there is a PS2 problem to be fixed?

[gjupp]

Yes, I am short of USB ports. I could do as you suggest, and buy a hub, but itn't there is a PS2 problem to be fixed?

[BeeCeeBee]

Have you tried uninstalling the PS/2 mouse and then rebooting with it mouse already attached to the PS/2 port? Edited December 19, 2008 by BeeCeeBee

[BeeCeeBee]

Have you tried uninstalling the PS/2 mouse and then rebooting with it mouse already attached to the PS/2 port? Edited December 19, 2008 by BeeCeeBee

[Guest Wolfeymole]

Again I must ask why you wish to run a wired optical mouse via a USB to PS2 adapter?

 

That article that you mentioned applies only to ME, 98SE and 95, can you say why you followed it when running XP?

[Guest Wolfeymole]

Again I must ask why you wish to run a wired optical mouse via a USB to PS2 adapter?

 

That article that you mentioned applies only to ME, 98SE and 95, can you say why you followed it when running XP?

[gjupp]

I wish to run a wired optical mouse via a USB to PS2 adapter because I am short of available USB ports. Also, it seems to me that there is a PS/2 problem that should be fixed, rather than avoided.

 

I realise that the articles refers to operating systems other than XP, but thought I would try the solutions mentioned, as I had run out of other options (before asking you for help)

 

In response to beeceebee:

Yes, I have tried your suggestion but the optical mouse is not recognised in the PS/2 port on reboot. On further reboot, with the optical mouse again connected to the USB port, I find that the PS/2 uninstall has not been achieved. Incidentally, in device manager, the PS/2 connection is viewed as a hidden file. Is this relevant?

 

Thanks for your help.

[gjupp]

I wish to run a wired optical mouse via a USB to PS2 adapter because I am short of available USB ports. Also, it seems to me that there is a PS/2 problem that should be fixed, rather than avoided.

 

I realise that the articles refers to operating systems other than XP, but thought I would try the solutions mentioned, as I had run out of other options (before asking you for help)

 

In response to beeceebee:

Yes, I have tried your suggestion but the optical mouse is not recognised in the PS/2 port on reboot. On further reboot, with the optical mouse again connected to the USB port, I find that the PS/2 uninstall has not been achieved. Incidentally, in device manager, the PS/2 connection is viewed as a hidden file. Is this relevant?

 

Thanks for your help.

[BeeCeeBee]

gjupp you are making certain assumptions that just dont hold up to scrutiny. The main assumption is that you actually have a problem.

 

In order to make that assumption you have to assume that the adapter is fine and that the use of a usb mouse with an adapter should always work. Neither of those things should be assumed and are often simply not true.

 

Adapters and mice do not always get on well together and adapters are often cheap and faulty. If you are intent on using a dedicated PS/2 mouse you really should buy one and try it out.

 

If it doesn't work then maybe you have an issue to be sorted.

[BeeCeeBee]

gjupp you are making certain assumptions that just dont hold up to scrutiny. The main assumption is that you actually have a problem.

 

In order to make that assumption you have to assume that the adapter is fine and that the use of a usb mouse with an adapter should always work. Neither of those things should be assumed and are often simply not true.

 

Adapters and mice do not always get on well together and adapters are often cheap and faulty. If you are intent on using a dedicated PS/2 mouse you really should buy one and try it out.

 

If it doesn't work then maybe you have an issue to be sorted.

[gjupp]

Thanks. I will check the serviceability of my adaptor and optical mouse by using both on another computer. The adaptor is an MS product.

 

My wish (intention) is to use an optical mouse (with a USB cable) in a PS/2 port. As an alternative, I could, as you suggest, buy a new PS/2 mouse instead.

 

My conclusion, that there is a problem, is based on the 'error report' that I described in my first post and because I cannot uninstall the PS/2 mouse.

 

Once again, many thanks for your thoughts on the issue.

[gjupp]

Thanks. I will check the serviceability of my adaptor and optical mouse by using both on another computer. The adaptor is an MS product.

 

My wish (intention) is to use an optical mouse (with a USB cable) in a PS/2 port. As an alternative, I could, as you suggest, buy a new PS/2 mouse instead.

 

My conclusion, that there is a problem, is based on the 'error report' that I described in my first post and because I cannot uninstall the PS/2 mouse.

 

Once again, many thanks for your thoughts on the issue.

[Guest Wolfeymole]

Have you at any stage whatsoever tried a PS2 ball mouse?

 

On one hand you wish to use a PS2 mouse but on the other you wish to uninstall it.:confused:

 

What you have to understand is that PS2 connectors are legacy devices and should already have the base device drivers built into windows.

 

I still cannot understand why you wish to use archaic technology with regard to this issue.

 

PS2 devices were designed for computers before the ability to boot from a USB source was invented and the PC did not possess any USB ports.

 

Try a cheap ball mouse if you wish.

[Guest Wolfeymole]

Have you at any stage whatsoever tried a PS2 ball mouse?

 

On one hand you wish to use a PS2 mouse but on the other you wish to uninstall it.:confused:

 

What you have to understand is that PS2 connectors are legacy devices and should already have the base device drivers built into windows.

 

I still cannot understand why you wish to use archaic technology with regard to this issue.

 

PS2 devices were designed for computers before the ability to boot from a USB source was invented and the PC did not possess any USB ports.

 

Try a cheap ball mouse if you wish.